1. Center for Survey Research Penn State Harrisburg Preliminary Findings as of June 24, 2013

2. Kathy Buckley sent a pre-notification email on June 3 Sent email invitations to participate to 174 Victim Service Organization (VSO) Directors Launched web survey on June 6, 2013 Follow-up with non-respondents: Email reminder 1 (sent June 12) Email reminder 2 (will send June 27) Phone follow-up (July 1-12) Final reminder (July 15) If needed, phone follow-up in late July Survey will close July 31, 2013

3. Preliminary findings as of June 24, 2013 93 Organizations Reporting (Completed Web Surveys) Data is not cleaned

4. Findings as of June 24, 2013 93 Organizations Reporting

6. Total PAID full-time staff Average = 10.3 staff/agency 952 Total PAID part-time staff Average = 3.1 staff/agency 291

7. Why do you think staff members have left your agency?** Percent Looking for higher pay57.6% Career advancement elsewhere 37.9% Other reason*36.4% Position wasnt a good fit for staff member 31.8% Personal reasons30.3% *Half of these responses were retirement **Respondents could select all that apply.

8. Do any direct care workers speak languages other than English? Which languages do direct care workers speak?** Percent Spanish96.7% Other language*23.3% Russian10.0% Chinese6.7% Vietnamese6.7% Korean6.7% German3.3% Italian3.3% *Over half responded French **Respondents could select all that apply.

9. Total UNDUPLICATED clients served during the most recently completed fiscal year Mean = 2,226 clients/agency 169,231

10. Percent* Whites92.4% Women91.4% Children (under 18 years old)89.2% Blacks/African Americans81.7% Men80.6% Seniors (55+ years old)74.1% Cognitively disabled55.9% Physically disabled54.8% LGBTQ individuals43.0% Hispanics/Latinos43.0% Immigrants36.5% American Indians/Native Alaskans11.8% Amish10.7% Mennonite10.7% Native Hawaiians/Pacific Islanders10.7% *Respondents could select all that apply; therefore the percentages do not add up to 100%.

11. *Respondents could select all that apply.

12. 1. Funding 83.9% 2. Staff burn-out 8.6% 3. Staying up to date on technology and Ability to offer appropriate services to clients 2.2% (tied)

13. *Respondents could select all that apply.

14. 1. Therapeutic Counseling – 12.9% 2. Court Accompaniment – 11.8% 3. Mental Health Therapy – 8.6% 4. Direct Financial Assistance – 6.5% 5. Drug & Alcohol Counseling – 6.5% *Respondents could select all that apply.