1. Creating Personal Connections Through Proactive Advising: LifeMap 2.0
Dr. John Britt & Evelyn Lora-Santos

2. Valencia College – Fall 2018
Source: Valencia College Institutional Research, Fall 2018 Student Characteristics

3. Valencia College – Fall 2018
Source: Valencia College Institutional Research, Fall 2018 Student Characteristics

4. Valencia College – Fall 2018
Source: Valencia College Institutional Research, Fall 2018 Student Characteristics

5. Advising Model Prior to 2014
Reactive advising model
No active outreach to students
Developmental advising theory

6. Funding Model of LifeMap 2.0
Program Advisors
54 PAs Hired
2014 Pathways Title III
2 PAs Hired
2016 – Round 1
16 PAs Hired
2017 – Round 2
19 PAs Hired
2018 – Round
17 PAs will be Hired

7. Pathways Title III Advising Initiatives
Increase collaboration between advisors and department leadership, faculty, and staff.
Develop proactive advising strategies (LifeMap GPS).
Create personal connections between advisors and students (e.g. classroom visits, proactive outreach, required advising sessions).
Increase students course work and degree completion.

8. Meta-Majors and Advisor Assignment
Meta-Majors are majors that have related courses and fit within a career area. 
There are eight Meta-Majors used by colleges in the state of Florida. 
The intent of selecting a Meta-Major is to help students choose a major and degree based on their interests and start them on the appropriate math pathway.
Advisors assigned by the different meta-majors.
Larger meta-major assignments such as STEM were assigned to multiple advisors with an alpha break.

10. Student Engagement
Engagements: Individual interactions between advisors and students by either face-to-face, , phone, or virtual.

11. Institutional Research on Advising
Retention Rate Fall 2016 – Fall 2017
Advising
Seen Advisor
Number of Records
Returned Spring
Returned Fall
Spring Retention Rate%
Assigned Advisor
Yes
1,367
1,136
733
83.1% No
3,270
2,384
1,710
72.9%
No Advisor Assigned
1,595
1,285
950
80.6%
30,951
21,802
15,885
70.4%
Grand Total
37,183
26,607
19,278
71.6%

12. Title V Objectives
Enhance college infrastructure for increased engagement between students, faculty and staff. 
Increase student readiness for baccalaureate transfer by increasing capacity for advising through enhanced advising, new faculty roles and technology.
Strengthen data collection  and analysis  to reduce redundancy, increase efficiency, and support collaboration.  

13. Sample Title V Survey Results

14. Sample of Student Feedback
“Very interested in what I wanted to do as my next step and that made me feel great!”
“Fantastic help with great knowledge and understanding of material and information.”
“I was confused about a few things before, but after talking to my advisor I was able to clearly understand how to proceed with my academics and programs. Overall, extremely helpful!”

15. Activity Pair into groups of 4-5.
Are there any current advising communication or outreach plans at your institution?

16. Steps to Developing a Communication Plan
What communication is already in place at your institution?
Know your dates and deadlines.
What do you want your communication to look like and when should it go out?
Modality of communication can be different based on outreach strategy (i.e. , phone, text, etc.).
Identifying student trends through data and consider information in communication plan.
Develop a relationship with your institutional research and data warehouse teams.

17. Steps to Developing a Communication Plan
Communicate with academic deans and chairs to understand course indicators.
Share with senior leadership for feedback.
Assess the plan.
Have a backup plan in case of technology failure.
The communication plan is never finished.
Make sure communication is student friendly.
Involve your advisors and staff from the very beginning.

18. Intervention
When
Welcome to the program s
Ongoing (as students are newly added to cohort)
Noticed that you haven’t registered this term
After grades roll (from the prior term) and/or Week 1 of current term
Course indicators outreach
Program advisors identified critical courses within programs that is the student gets below a certain grade that triggers an intervention outreach.
After grades roll (from the prior term) and/or Week 1 of current term
Low GPA outreach
Cumulative Completion Rate between 67-75% outreach
Week 4
Thinking about Withdrawing/Learning Support Services s
Week 5
Registration Coming Up/Assistance with Course Selection s
Starting one week before advanced registration

19. Intervention
When
Noticed You Haven't Registered Yet s
Week (This will go out twice.)
Congrats on a good term s
End of term
Classroom visits
Throughout a semester
Group Cohort Advising workshops
Before registration
Campus Events
Before grad deadline - grad prep events. Before registration - career/major exploration events. After registration - transfer/transition events
Information sessions/skillshops
Varies
DirectConnect collaboration s
Twice a term (beginning and end)
Scholarship opportunities s
Post at the beginning of term
Skillshops s
Upcoming Events s

20. Technology CRM Advise -Unexpected Challenges SAS (Data Warehouse)
-Statistical Analysis System (CPP 001)
EAB
-Data management and communications system
Who’s Next Appointment Scheduler and Reporting Tool

21. Building Personal Connections with Students
Classroom visits (both departmental and FYE courses)
Meta-Majors fair
Get in shape to transfer
Career panel and mocktails networking event
Pop-Up advising in collaboration with learning support centers
Program advisor meet and greet
Welcome videos from advisors to students
Virtual advising
Journey to the top

22. Questions