1. Case Study National Electronics Company
Simplifying and personalizing the healthcare experience.
A Case for Integration

2. Background: National Electronics Company
About the Client
Number of employees: 17,000+
One of the leading providers of electronics technology
Population includes manufacturing, distribution and corporate employees across the U.S.
Challenges
Restructuring for growth caused re-evaluation of benefits and other challenges:
Diverse population of employees who struggled with complex and fragmented benefit offerings, multiple plan variations and different carriers
Administratively more expensive to support multiple platforms
Lack of integration provided no insight into their population’s health status

3. Solution
The organization implemented Health Advocate’s Benefits Gateway:
Simplified access with one number to call
Streamlined employee experience to increase engagement
Applied advanced healthcare data analytics to identify at-risk employees and close gaps in care
Tracked activity on a single technology platform 3

4. Improved Member Experience
Instead of calling different numbers to reach different benefits, employees call one phone number to access all health-related benefits and services.
Educated in the client’s benefit offerings, Personal Health Advocates triage each call and work with an integrated team of inter-disciplinary experts to answer questions, resolve issues and help employees improve their health and well-being.

5. Health & Productivity Savings: $1.7 million
Results
Simplified administration
Significant increase in engagement
Improved employee satisfaction, health and productivity
By the Numbers
Call volume increased to 10 times prior levels
Over 27,000 interactions
10,000+ hours worked on behalf of employees
Employees supported for benefits, Medicare, physician locators, care coordination and more
Employee compliments increased from 8 to 45 in a 10-month period
Health & Productivity Savings: $1.7 million

6. Increased from 8 to 45 compliments in a 10-month period!
Employee Feedback:
Increased from 8 to 45 compliments in a 10-month period!
“In my lifetime, I have never received this high a level of service – it’s amazing. I have already recommended Health Advocate to fellow co-workers and have told the HR Director how pleased I am and how valuable a service it is… well beyond my expectations! Thank you!” (February 2017)
“Tell them to double your salary! You just accomplished in half an hour what it took me 4 weeks to try to do. I wish I had met you sooner.” (March 2017)