1. Digital Justice for Consumers:
China ODR
Ying Yu
University of Oxford
Digital Justice for Consumers
7 November, 2017
Wolfson College, Oxford

2. CDR Consumer Dispute Resolution Tailored for B2C disputes
criteria of effective consumer redress body
fair
accessible
rapid
low-cost (no-cost)
enforceable result

3. Consumer Protection Law, 2014 Article 39
In case of disputes with business operators over consumer rights and interests, consumers may settle the disputes through the following approaches:
 (1) to consult and conciliate with business operators;
(2) to request to consumer associations (or other ADR body) for mediation;
(3) to appeal to relevant administrative departments;
(4) to apply to arbitral organs for arbitration according to the arbitral agreements with business operators;
(5) to institute legal proceedings in the people’s court.

4. Consumer Association
CCA

5. other ADR body Private sector: offered by platforms
Payment ODR:

8. Hangzhou Internet Court Jurisdiction
(1)contract disputes arising from Internet shopping, online services, small finance loans,etc. ;
(2)disputes arising from internet copyright ownership, infringement;
(3)disputes arising from the use of internet to infringe other person's personality rights;
(4)product liability disputes arising from internet shopping;
(5)internet domain name disputes; (6)administrative disputes caused by internet administration.
The higher-level court may authorize Hangzhou Internet Court to have the jurisdiction over other civil and administrative cases involving internet.

9. Thank you. OBOR Programme, University of Oxford