1. NEWGEN BUSINESS SERVICES
India Outsourcing Strategy
12 Oct 2015, Chandeep Chhabra

2. Newgen Business Services
EVOLUTION OF NEWGEN In
Super Information
Systems
Newgen Business Services
Simplication
Corporation
Wired Solution
Customer Care
Customer Support
Analytics
Technology
Customer Support
Customer Service
Customer Retention
Collections
B2B Sales
Account Management
Analytics
Point of sale evaluation
Segmentation and profiling
Repeat Call Analytics
Interactive Voice Response (IVR) Optimization
Technology
Campaign Management
Social Interactions
Cross-Sell / Up-Sell
Intelligent Self Service, Call Routing, Notification

3. 2 Bn in Revenue (2012) Newgen Business Services
EVOLUTION OF NEWGEN In
Newgen Business Services
Customer Support
Analytics
Technology
2 Bn in Revenue (2012)
Top Clients
Sales $ Mn
% Contribution
General Apps
Comcase Consult
Direct Entertainment
Others
||||||||||||||||||||||||||
|||||||||||
||||||
1044
52.2%
Revenue Breakup
462
23.1%
248
12.4%
246
12.3%
Revenue in $ Mn

4. GLOBAL PRESENCE
Canada
Europe
USA
India
Phillipines
Latin
America

5. INDIA AS A PREFERRED OUTSOURCING DESTINATION
Trust of
Global Companies
Time lag
Large Educated
workforce
Conducive
Business
Environment
Access to
Latest
Technology
Cost
Effectiveness

6. Thank You