1. What do we do with what you tell us?
Presenter – Lia Nikitopoulos
Date 14th November 2018 1
Generic ASC deck (June Final) 1

2. Objectives for today’s presentation
CQCs role and purpose
To briefly talk about how CQC’s inspection methodology
To briefly talk about what we do when we receive information of concern

3. CQC purpose and role Our purpose Our role
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve
Our role
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care

4. CQC Strategy – Our Priorities
Over the next five years we will focus on four priorities
Encourage improvement, innovation and sustainability in care
We will work with others to support improvement, adapt our approach as new care models develop, and publish new ratings of NHS trusts' and foundation trusts' use of resources.
Deliver an intelligence-driven approach to regulation
We will use information from the public and providers more effectively to target resources where the risk to the quality of care is greatest and to check where quality is improving, and introduce a more proportionate approach to registration.
Promote a single shared view of quality
We will work with others to agree a consistent approach to defining and measuring quality, collecting information from providers, and delivering a single vision of high- quality care.
Improve our efficiency and effectiveness
We will work more efficiently, achieving savings each year, and improving how we work with the public and providers.

5. When we will inspect Registration
Newly registered services – the first comprehensive inspection will normally be scheduled between 6 to 12 months from the date of registration
Ratings (Comprehensive inspections)
Services rated as good and outstanding – normally within 30 months of the last comprehensive inspection report being published.
Services rated as requires improvement – normally within 12 months of the last comprehensive inspection report being published.
Services rated as inadequate – normally within 6 months of the last comprehensive inspection report being published.
Risk (Comprehensive or Focus inspection)
Move from a primarily reactive approach to risk: to a more dynamic proactive risk based approach

6. Fundamental Standards
How we Inspect
Regulations
Fundamental Standards
Evidence gathered to inform a judgement of whether the standards are being met or a breach of regulation/s?
5 Key Questions
KLOEs
Evidence gathered to inform a judgement of the appropriate rating

7. What do we ask staff at inspection?
5 Key Questions:
Is the service Safe?
Is the service Effective?
Is the service Caring?
Is the service Responsive?
Is the service Well-led?
What do we do with this information? 7

8. Information we receive outside of the inspection
Health and social care professionals
Staff working at the service
Visitors
Relatives
People who use services
Commissioners
Media
What do we do with this information? 8

9. Contact us enquiries@cqc.org.uk https://www.cqc.org.uk/
Tell us about your care
Your information helps us decide when, where and what to inspect. Let's make care better together.
Poor care? Good care? Tell us now...

10. Keep up to date
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@CQCProf
Join our provider online community to share your views: communities-providers

11. Questions?