2. European Power Plant Maintenance Repair and Overhaul (MRO) Strategies and Upgrading Requirements A healthy reminder for OEMs that customers still have the power to switch equipment suppliers and look for alternative parts and services providers. Harald Thaler, Senior Industry Analyst, Power & Energy Group

3. Key Features Based on in-depth interviews with power plant managers including detailed questionnaire Multi-level interview segmentation makes data truly representative Considerable variations in OEMs perceived strengths and weaknesses

4. Key Content: Satisfaction Analysis Detailed Satisfaction Analysis with OEMs Aftermarket Performance (Price; Delivery Time/Speed of Response; Quality of Work; Customer Service; Technical Knowledge) Detailed Satisfaction Charts for each of the Major OEMs Level of Satisfaction with Price: Ranking of Suppliers (Europe), 2001

5. Key Content: Strategic Analysis Analysis of MRO Outsourcing Process, Spare Parts Purchasing, Lead times, Supplier Selection Criteria and Key Information Sources Upgrading and Modification Needs in view of new EU Directive 0%20%40%60%80%100% Steam Turbine Plant Gas Turbine Plant Combined Cycle Plant Share of Respondents Follow them exactly Follow them in most cases Don't follow them but use common sense instead Extent of Adherence to OEMs Inspection & Maintenance Recommendations (Europe), 2001

6. Who would benefit from this report Leading OEMs –Get the views of your key customer group –Determine strategic priorities based on detailed customer satisfaction evaluations –Benchmark yourself against your competitors –Read what plant managers say about you Electric Utilities & IPPs –find out which OEMs have the best customer service, technical knowledge, quality of work etc –Use study data as bargaining tool when negotiating new MRO contracts

7. Featured Companies Detailed Analysis of Leading OEMs Alstom Ansaldo Babcock & Wilcox Babcock Borsig Brush CMI Fiat Avio Foster Wheeler GE Jeumont Lurgi Lentjes Mitsubishi Mitsui Babcock Nuovo Pignone Siemens

8. What to do next For more information Call +44 (0) 1865 398662 or email enquiries@fs-europe.com www.power.frost.com