1. Communications as a Leader
November 26, 2018

2. Jim Walsh CEO, Software Solutions
Grid Solutions
Gabrielle Ambraisse Communications Leader
Grid Solutions
Sameena Bashey Organization & Talent Development Leader
Grid Solutions

3. Culture Conversations Building a culture of trust, collaboration and accountability
45-minute dialogues grounded in the GE Beliefs
Guiding managers to be culture shapers
Inspiring leaders to empower, act with speed and deliver on strategic imperatives
Attendance expected for all SPB+
Conversations recorded and available on Culture Conversations web page along with other useful resources.
Followed-up with local on-site sessions facilitated by HR available on website

4. Trust, Empowerment & Accountability shape culture
… BUILDS
… ENABLES
Communications
Accountability
… DRIVES
Empowerment

5. Visible, transparent & authentic communications
Visible: employees knowing they can expect to hear from you and interact with you are a regular interval, no matter your location.
Transparent: start with a mindset of wanting to share as much as you can, be open about what you can and can’t share
Authentic: have an opinion, share your point of view

6. Clear, concise and consistent
Focus on your audience: what are their concerns? what’s important for them?
Clarify the purpose of your communication: what are you trying to achieve
Define your 3 take-away messages
Structure your communication around these messages
Keep your communications short and simple

7. Magic 3! 3C’s… Clear, Concise & Consistent 3 take-away messages
Repeat 3 times
CORE MESSAGE
Key Point #1
Key Point #2
Key Point #3
Supporting Points 1. 2. 3.
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8. The power of conversations
The most engaging communications is a conversation
Listen first to understand, ask open questions
The GE brand voice: courageous, optimistic, purposeful, engaging
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9. Q&A

10. Key takeaways on communications as a leader
Communicate to build trust
& engage your team members
Plan your communications
Make it relevant
Engage through conversations
Have a regular rhythm (formal & informal)
Develop clear, concise & consistent messaging by using the message map
Prepare thoroughly, then drop the script and improvise.
Be visible, transparent, and authentic.
Answer for your team members “What does it mean for me?”
Ladder up to the bigger picture: context, strategy, blueprint, …
Listening is key to engagement
Ask open-ended questions… what is top of mind for team?
Look for two-way dialogue in all your communications.

11. Conversations to better understand what’s expected of you as a leader…
Covered so far
GE’s Leadership Philosophy
Leading in a boundary-less environment, influencing without direct reporting lines
Empowerment
Accountability
Trust
Communications as a leader
Still to come
Developing and coaching
Storytelling