1. Institutul Bancar Român ROMANIAN BANKING INSTITUTE
BEST PRACTICE Establishing a responsible position for QAM within the organization
ROMANIAN BANKING INSTITUTE
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

2. Institutul Bancar Român
The Committee for the Quality of Programmes (CQP) holds the responsible position for the Quality Assurance Management (QAM) within the Romanian Banking Institute (RBI)
The main responsibility of the CQP is to approve the professional training programmes, based on quality assessment of the programmes content and according to the expectations and/or requirements of the professional training market of the banking and financial services sector in Romania
CQP is composed of 13 members:
3 Deputy General Managers,
Consultative Committee Coordinator,
Center for Developing and Promoting Programs Manager,
Financial and Banking Training Center Manager,
Research and Development Center Manager,
International Programmes Center Manager,
Group Manager of Experts and Financial and Banking Analysts,
Head of Department for Short Term Training,
Head of Department for eLearning,
Head of Department for Development of Financial and Banking Programs,
Head of Department for Consulting.
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

3. Institutul Bancar Român
Description of the process
The organization’s structures aimed to deliver professional training programmes submit to the CQP the programme project, to be debated and assessed
The CQP’s members debate on the programme project, which can be approved, rejected, or postponed based on improvement proposals
The CQP decision is taken by absolute majority
The CQP decision is communicated in writing to the respective department, together with the motivation and suggestions in the case of rejected or postponed projects requiring improvement or redesigning
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

4. Institutul Bancar Român
Steps of implementation
The “political” decision concerning the implementation of the CQP as the responsible structure for quality assurance inside the RBI (already achieved)
Elaborating the specific Rules of the CQP, as well as of the working procedures and internal communication procedures, as parts of the Internal Regulation of the organization (already achieved)
Designing the internal control procedures concerning the achievement of the established objectives of the CQP
Designing the procedures for monthly assessments concerning the quality of the training activities, including the improvement of the CQP operating methodology
Objectives of the CQP:
To ensure the quality of the training programmes provided to the Romanian banking and financial services sector
To achieve an optimum match between the demand and the supply of training for this sector, having in view criteria as: specific content, actuality of data, relevant study cases, updated European regulations in the field
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

5. Institutul Bancar Român
CQP’s authorities
To organize periodical debates to assess the professional training programmes
To make decisions on approving, rejecting or modifying the professional training programmes
To make decisions on improving the quality of the professional training programmes (degree of matching with the market requirements, scientific level, teaching method, feed-back etc.)
To establish and develop cooperation relationships with similar structures already operating in other organizations members of EBTN
To elaborate quarterly reports regarding its own activity as well as the designing procedures of the professional training programmes within the organization
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

6. Involved institutional structures
Institutul Bancar Român
Involved institutional structures
External structures
Romanian Banking Association – technical committees
National Bank of Romania
Structures responsible for quality assurance, operating in other organizations members of EBTN
Internal structures
Centre for consulting, research amd documentation
Group of experts and analysts in the financial and banking field
Advisory Board of the Romanian Banking Institute
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

7. Institutul Bancar Român
Assessment
Quantitative indicators:
Sustainability – average number of the training programmes “re-runs”
Concentration of demand – average number of students per training programme
Dissemination – average number of financial & banking institutions represented by students per training programme
Qualitative indicators:
Weight of the rejected training programmes in the total number of professional training programmes submitted
Weight of the postponed (in order to be improved and re-submitted for approval) training programmes, in the total number of professional training programmes submitted
Weight of the training programmes which are returned with proposals of qualitative improvements (scientifically, pedagogically, methodologically or instrumentally) in the total number of professional training programmes submitted
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

8. Institutul Bancar Român
Strengths of current practice
Organizational culture in full strengthening process, as a response to the dynamically changing banking and financial services sector demand
Awareness of the competitive advantage granted by the quality assurance management
Well-understanding the strong link between the quality of designing, delivering and assessing the training programmes
Developing positive expectations from the banking & financial services sector concerning the quality of training programmes supplied by the RBI’s professional training offer
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

9. Institutul Bancar Român
Weaknesses of the current practice
The difficulty to identify all the aspects of a highly diverse and rapidly changing demand for professional training products
The internal control structure and procedures are not focused enough (as methodology is concerned) on quality assurance but mostly on matching the demand
The communication, assessment and reporting procedures related to the quality assurance process are not enough integrated in the standard organizational procedures, therefore offering a slow feed back reaction
Weak organization of an effective monitoring of the activity of the graduates
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008

10. Institutul Bancar Român
Ways of improvement
Elaborating a specific quality ensurance strategy, within the global strategy of the organization
Designing a scoring methodology at organizational level, aimed to quantify the quality of the professional training programmes
Designing a pre-approval set of indicators, enabling to select the training programmes to be submitted to the CQP
Developing cooperation relationships with similar bodies responsible for quality assurance, operating in other organizations members of EBTN
Developing the internal control structure and activities towards ensuring higher quality standards for the professional training programmes
25/11/2018
Dissemination Conference - Athens, 15 February 2008
Conferinţă de diseminare - Atena, 15 februarie 2008