1. We build on your strategy to make it better
By maximizing your existing resources, we get people to the right help at the right time.
We don’t disrupt, we team up.
2/9/17

2. “You helped me when I was diagnosed with cancer.”
Christine called Health Advocate when she received a strange medical bill for her son’s recent emergency room visit.
While on the phone, her Personal Health Advocate noticed that Christine was overdue for her mammography. She then helped Christine make the appointment. After the screening, her provider ordered a biopsy on a suspicious mass. The results determined that Christine had invasive ductal carcinoma and needed surgery.
Not sure of next steps, Christine again reached out to Health Advocate.
Her Personal Health Advocate, familiar with Christine’s employer-provided benefits, told her about her employer’s cancer support program. She then connected Christine to a nurse in the program and even stayed on the line to help explain Christine’s story.
Later, after her surgery, Christine reached out to Health Advocate to develop an exercise and diet plan to help support her recovery.

3. “When I needed a transplant, you pointed the way.”
After heart bypass surgery, Roger called Health Advocate to help him develop an exercise and diet plan.
Roger worked with his wellness coach weekly to help him stay on track and motivated. During one of their regular calls, Roger’s coach reminded him about the transplant program offered through his employer.
She explained how the program worked and how their experts would help with the registry, admission, post-recovery and follow-up care. They would also help should he be readmitted.
When Roger suddenly went back into the hospital, his coach again reminded him of the program, connected him directly to a case manager, and stayed on the line to explain Roger’s history.

4. “I didn’t know I even had this benefit until my Personal Health Advocate told me about it.”
Emily called Health Advocate after she received a medical bill for an emergency room visit after she had an asthma attack.
While reviewing her bill, Emily’s Personal Health Advocate told her about her employer-provided disease management program.
The Advocate explained how the program works and how to enroll, and then connected her to the program’s nurse line. She also stayed on the line to help explain Emily’s situation to the nurse.
Later, after the Advocate resolved the billing issue, she asked Emily about how things were going in the program and offered to help her locate lower cost medications for her asthma treatments.