1. Porting Process : Portugal
Brief description or expansion of title
Presenter’s name
24 November 2018
Presentation title

2. Documentation required for the porting process
Portuguese Porting Documentation
The following documentation must be completed and provided to the customer’s Account Executive before the order is started:
Mandatory Documents – Completed by End Customer
Templates
Porting Form – signed by the End Customer
Number Usage Statement*
*Required only when the end customer is not the same as the Colt customer
Copies of Certidão de Registo Comercial (commercial registry certificate) and copy of ID card for signature validation or a Declaration of Power of Attorney – proving that the signature is legally recognised and that the person or persons who signs has the power to act according to the Certidão de Registo Comercial
Provided by Customer
Recent invoice from Surrendering Carrier (optional)
Due to legal reasons, it is mandatory to send the original signed documents to our Lisbon office:
Colt Technology Services
Estrada da Outurela, Parque Holanda, Edificio B1
Carnaxide, Portugal.
24 November 2018
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3. Other relevant information
There are 3 porting windows per day from Monday to Friday (local time):
09:
14:
18:00-21:00*
*Not recommended due to limited resources, Colt cannot guarantee the availability of other Carriers in emergencies
Porting cannot be scheduled without the valid order and documentation
Porting is scheduled only after the service/transmission is delivered
24 November 2018
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4. Reasons for Rejection Contract ownership/identification does not match
Document identification number not match
Number inactive at the holding provider
Number is not portable (number range incomplete for example)
Number in the quarantine period
Changes pending at the holding provider
Incorrect access type
24 November 2018
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5. Port In Scenario 1 (Confirmation)
Order to be raised in provisioning systems
Porting form and all documentation is checked by Porting Desk
If all the available information is correct, portability request is submitted to the losing operator via the web interface
Wait for response from the losing operator
sent to the Customer confirming the porting date and window
Confirmation from losing operator
Port in takes place on agreed date
24 November November 2018
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6. Port In Scenario 2 (Rejection)
Request is rejected by the losing operator
Porting Desk informs the customer about the rejection and asks for the missing information
Analyse the root cause of the rejection
After clarification (a new, amended porting form may be required), a new request is sent to the losing Operator
Wait for response from losing Operator
Same as in Scenario 1 from ‘confirmation’ onward
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24 November 2018

7. On the porting date
The Switch updates the routing codes in Colt switches during the 3 hours of the porting window and updates internal tools and databases.
At the end of the portability window, the Porting Desk carries out test calls to some of the ported numbers (from the Colt network and from a MEO/Portugal Telecom line installed in our office. It is not possible to test calls from all the existing networks/carriers.
Customer carries out a test.
In case of any issue, the Porting Desk & Switch analyse the situation and if required 2nd Level Voice support teams are involved and/or an incident is opened with the other operator.
When the porting is completed, the order is closed and the service handover is sent to the Customer.
24 November 2018
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8. Teams and availability
Main tasks
Contact details
Availability
Validation of porting orders
Porting Desk
Submit/Confirm/Cancel porting requests
during business hours
Testing after porting
(09:00 -18:00)
Inform Customer
 Voice configuration and technical support
 Switching
Fault resolution
Helpdesk /
24 x 7
24 November 2018
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