1. Finding True Measures for Chaplaincy Outcomes.
Rev. Kevin Massey, BCC
Advocate Health Care

2. Metrics of Chaplaincy Volume
Statistics of visits, sacraments, materials distributed
Not a metric of quality
Patient Satisfaction
Difficult to ascribe differences specifically to the chaplain
Not a metric of quality of individual acts

3. What about Health Outcomes?
In general, during a hospitalization, all of the inter-disciplinary team are treating the patient’s primary diagnosis, e.g. Congestive Heart Failure
What is the chaplain treating? Does the chaplain’s work contribute to the treatment of the primary diagnosis?
What if chaplaincy were focused ONLY on contributing toward the treatment of the primary diagnosis?

4. Treating the Primary Diagnosis
Chaplain contributions toward treating the primary diagnosis:
Improving coping
Enhancing compliance with treatment
“Aligning patient’s care plan with patients values”
Kindling of Hope
Promoting courage through “meaning making”