1. Effective Interviewing
Laura Hall
Pharmacy Technician Introduction
Bladen Community College
Summer 2011

2. Methods In person: – Company Site visit – Dining interview Telephone
– On-campus
– Company Site visit
– Dining interview
Telephone
– Cost Effective
– Screening process
Video Conferencing

3. Dress Code Women • Suit: preferably skirt suit, pants acceptable
• Skirt: not overly short or tight
• Makeup: minimum, nothing too bold
• Jewelry: nothing too large or noisy that would be distracting.
• Perfume: lite application, if any
• Nylons/dress socks- in similar color tone to clothing.
• Shoes- no sneakers or sandals

4. Dress Code Men • Suit preferable- jacket, tie, & slacks acceptable
• Cologne- lite application, if any
• Jewelry- nothing too large or noisy that would be distracting.
• Dress socks- try to closely match the color of your dress pants
• Shoes- no sneakers or sandals

5. Why Interview Why Interview? Seven Steps to a Great Interview:
– Step 1: Do Your Homework
– Step 2: Build Confidence
– Step 3: Make a Great 1st Impression
– Step 4: Establish Credibility
– Step 5: Answer Questions
– Step 6: Ask Questions
– Step 7 : Follow-up after the interview

6. Why Interview Part of the Process: Resume…Brass Ring…Interview
Purpose of an Interview
Sell your strengths and skills as they relate to the employer and position
What do interviewers look for?

7. What Interviewers Look For: The 3 C’s
Confidence
Credibility
Competence

8. Step 1: Do Your Homework
» Research
» Ask around
» Check it Out

9. Preparation Tips * Dress appropriately/conservatively » Arrive Early
» Breathe & Stretch

10. Step 2: Build Confidence
Why interviews make us nervous?
(F.E.A.R., ‘what if’ worries, judgments)
A Little Anxiety is a GOOD Thing
Preparation Focus
Heightened Performance
Overcoming Interview Anxiety
(Preparation! & Practice!)

11. THE
INTERVIEW

12. The Interview as a Means of Communication
Communication Model
What gets in the way?
Impression Formation

13. The Communication Process

14. Step 3: Make a Great First Impression
You Never Get a
Second Chance
to Make a
First Impression.

15. Non-verbal Communication
Channels of non-verbal communication
Eye contact
Facial Expressions
Body Posture/Gestures
Touching

16. Underutilized Non-Verbal Communication Techniques
Listening
Silence!

17. Establish Credibility
Expertise and/or Trust
3 Credibility Factors:
Words, Voice, Appearance

18. Step 5: Answering Questions
RESPOND, don’t REACT
(don’t make excuses, focus on strengths)
Be Brief and To-the-Point
“Rule of Three”
(show your skills, experience, competence)

19. Common Interviewer Questions
What would your supervisor tell me about you?
Tell me about a recent mistake you’ve made on
your job and how you handled it.
What are your strengths? Weaknesses?
What are your future goals?
Why should we hire you?
Why do you want to leave your current job?
What is your ideal work environment?

20. Illegal Interview Questions
Educate yourself about illegal questions. Be prepared to handle them diplomatically.
– What is your race?
– Are you married?
– How old are you?
– What is your religion?
– Have you ever filed bankrupcy?
– Do you have a disability?
– Are you a US citizen?

21. Step 6: Asking Questions
Take Your Time / Relax / Breathe
Follow-up on issues raised (due to listening)
Reference your research / homework

22. Sample Candidate Questions
What’s the process for filling the position?
What’s the culture in this office/dept?
What’s the biggest challenge right now?
What do YOU like best about your job?
What do YOU like least?

23. Step 7: FOLLOW UP…after the Interview
Critique Yourself (easy does it…there’s good news)
Send a Thank You note (next day)
Set follow-up reminder (1 week)

24. 7 Steps Summary Step 1: Do Your Homework Step 2: Build Confidence
Step 3: Make a Great 1st Impression
Step 4: Establish Credibility
Step 5: Answer Questions
Step 6: Ask Questions
Step 7: Follow-up after the interview

25. Questions?