1. Institutional Research and Assessment (IR&A) Feedback Survey
Kaitlyn Stormes, M.A. Mindy James, M.S.
Introduction

2. Our Institution
California State University Long Beach (CSULB) is one of the larger universities in the CSU system.
Total number students ~ 37,000
Total number of faculty ~ 2,500
Total number of staff ~ 1,600
Before we begin, we would like to share a little bit of information about our institution to give a perception of our campus and where we are coming from.
-less than 3 miles from the beach
-20 minutes (2 miles) from Downtown Long Beach
-45 minutes from LA

3. About Our Office
Director
Analytic Studies Associate III
Research Tech III
Research Tech II
Statistical Data Miner Associate
Tableau Developer
Office Support Coordinator
IR&A handles traditional reporting roles, ad-hocs, and uses data visualization tools to disseminate information.
Currently, there is no central assessment office, but IR&A maintains faculty evaluations and aids in department assessments.
As I share the traditional roles of our office, it’s important to mention the recent changes to staff, and direction new direction office is headed. The dynamics of our office are unique:
-The director is a year and half in his position
there have been a lot of new additions to the team
there has been changes in the role of what the office has been providing.
With a fairly new director, with a background in Engineering, our team is focused on predictive analytics and transitions much of our reporting over to Tableau data visualizations.

4. Our Purpose
Collect data from the stakeholders themselves to better understand their perspective
Understand what services provided by IR&A are valued
Implement services stakeholders would like to see IR&A provide
There was an audit of IR&A in 2014 which showed that IR&A was not providing services that were valued by the campus. This was a way to check in to see if the changing dynamics of the office has better shifted to meet the campus community needs.

5. Survey Questions Role Familiarity with IR&A Website Usage
Experience working with IR&A to develop an assessment
Services are most important
Services most interested in learning about
Overall Impression of the IR&A Office
Open questions
Describing services and support
General feedback

6. About the Survey Who we targeted How we sent it Response Rate
Primary users – requested data at least twice within the last year
Department Chairs
Associate Deans
How we sent it
Sent via using Qualtrics
Response Rate
ed 130 users
53 of those ed responded (41% response rate)
40 responders answered all items (31% response rate)
63% of users opened the survey

7. While we didn’t target staff at all 26% was staff/department coordinators
We expected 38% of chairs and 14% directors

13. Please describe the services and support you would like to see the IR&A office continue or start providing
Student Data
Better access
Better website
Up to Date Information readily available
Better access to staff

14. Please share any other comments or feedback that you would like the IR&A office to know
Need Data
Need help with data
Feel IR understaffed
SPOT (Faculty Evaluation) concerns/positive comments

15. Moving Forward
Our emphases on Student Success is warranted by the interest on campus
We are not the primary areas that the campus community goes to for data and less so for assessment
Can we better serve the campus community or are we lacking the appropriate staff
How can we be more of a support for assessment at our university
Next Step - Communication
We received a lot of useful information about how our office is perceived by the campus community. Our next move is to share this information up and hope to be part of the conversation as we decide how to move forward.
**send feedback the time of sending data **