1. Project 21st Century Retail

2. Components CRM integration & loyalty program
Continuous customer surveys at stores
Omni-channel + tablets + super seller
Web integration and product customisation modules
B2B seamless integration for franchisees AI
Experience Centre roll-outs
All 7 are now approved for execution.

3. Components & Goals CRM integration & loyalty program
Launch by ___ month
1st milestone – 1mn active customers
Increase loyalist shopping frequency over historical trend by 50%
Status: Final sign-off from Viney required on program deliverables/costing & IT integration costing/schedule. William’s sign-off already taken.
Responsible people: Karan, Surabhi
Next Steps: Detailed Gantt in place + Monitoring schedule

4. Components & Goals Continuous customer surveys at stores
1st milestone – 5,000 every month & top 5 concern areas are improved by 30% for 3 consecutive months
Increase survey taking (and therefore digital tablets) to all stores
Status: Ongoing
Responsible people: Prableen, Samrat, Abdullah
Next Steps: Milestone timelines to be worked out + Cost to be approved + New tablets to be introduced

5. Components & Goals Omni-channel + tablets + super seller Milestone 1:
To develop all the software & features before launch
Develop content & messaging, cross-sell & up-sell tools,
To record a 3% sale from tablets
Status: Pending Viney’s approval
Responsible people: Arun, HR, Ajay, Markets
Next Steps: Detailed Gantt

6. Components & Goals Web integration and product customisation modules
Milestone 1:
To develop all the software & features before launch
Men’s kurta customisation completed by July end
To reach agreed upon sales & EBITDA targets
Status: Ongoing
Responsible people: Arun & Raj
Next Steps: Detailed Gantt

7. Components & Goals B2B seamless integration for franchisees
Milestone 1:
To develop all the software & features before launch
To create the wallet feature and set wallets for all franchisees depending on their credit terms/history
To reach sales & EBITDA targets for primary sales to franchisees
To ensure secondary sales by franchisees grow by ___%
Status: FabConnect integration needs Viney’s approval
Responsible people: Venkat, Arun
Next Steps: Detailed Gantt

8. Components & Goals AI Milestone 1: To close shareholders’ agreement
To launch & stabilise parts 1 – 3 (after which second tranche will be released)
To get the team in place
Status: Board approval & Term sheet to be signed
Responsible people: Raja, Mukesh, Saurabh, William
Next Steps: Detailed Gantt

9. Components & Goals Experience Centre roll-outs Milestone 1:
To open 14 EC’s by December 2018
To plan 30 EC’s for FY 19-20
14 EC’s to hit sales run rate of __ and EBITDA of __
Status: Ongoing
Responsible person: Ajay
Next Steps: Lock-in opening dates for the 14 EC’s