2. Welcome and CAG Action Plan Overview
Perry Pogany Vice President, Account Management

3. Welcome to Denver! New for this meeting - Client Roundtable Discussion
Looking forward to a good agenda the next couple of days and seeing the Denver Nuggets tomorrow night!
First time in 6 years CAG is being held where I live.
Looking forward to experiencing some Cincinnati culture with you this week.
Be sure to try all of the Cincinnati Favorites while you’re here:
Cincinnati style chili (Skyline)
Ribs / BBQ (Montgomery Inn)
Graeter’s Ice Cream
Goetta (breakfast sausage)
New for this meeting - Client Roundtable Discussion

4. Topics for Review CAG Ground Rules Agenda Overview
CAG Action Plan Updates
Anthem and Exchanges

5. CAG Ground Rules Clients sit at the “U”
Anthem associates at tables in the back
Please use the microphones for dialog
Please limit use of laptops
Clients are asked to sit at the “U” to promote dialog
Anthem associates are seated at the tables toward the back of the room
Please use the microphones for questions so the entire group can hear the conversation
Please, limited use of laptops during the general session

6. August, 2012 CAG Meeting 40 Attendees Representing 34 Clients, 2 million+ members

7. August CAG Meeting Results
Scale: 1 = did not meet expectations / 5 = exceeded expectations
“This was my first CAG meeting, and the agenda, topics and value exceeded expectations.” “It's so important to get out of the office and focus on nothing but all the aspects going on now and in the future with our medical plan and partner with our vendor once again, an excellent meeting!”

8. Initiative Group Breakout and Report Outs
Scale: 1 = did not meet expectations / 5 = exceeded expectations
“Good updates from each group this time, valuable use of time.”
“Please provide a little more chance for the employers to discuss and provide feedback. Still feels weighted too much towards Anthem presenting/employers listening. Please create more opportunity for dialogue.”

9. CAG Web Calls Updates between face-to-face meetings
2 web calls held since August meeting
Initiative Group calls held as needed to continue progress and dialog
Providing continued updates between face-to-face meetings.
3 Web calls have been held since February meeting
Continued Health Care Reform Updates
Private Exchange Solution Overview
Radiology Cost/Quality Updates
Initiative Group calls are also held as needed to continue progress and dialog.
“The topics were relevant and the content was useful.”
“Please keep Liz Hall on the agenda. Her updates are quite helpful.”

10. Agenda Overview

11. Agenda Overview – Today
4:00 – 4:30 pm Introductions /Action Plan Overview
Perry Pogany, Vice President, Account Management
4:30 – 5:15 pm Health Care Reform Updates
Liz Hall, Vice President, Federal Affairs
Steve Peebles, Staff Vice President, Account Management
5:15 – 6:00 pm Castlight Update
George Lenko, Program Director, Anthem
Nita Sommers, VP Business Development, Castlight
6:00 – 6:30 pm Break
6:30 – 7:15 pm Reception/Dinner (Cottonwood Ballroom A)
7:15 – 8:00 pm Patient-Centered Primary Care
Keynote Speaker, Paul Grundy, M.D., IBM

12. Agenda Overview – Tomorrow
7:00 – 8:00 am Breakfast (reserved table for new CAG clients)
8:00 – 8:15 am Welcome, Recap
Perry Pogany, Vice President, Account Management
8:15 – 10:15 am Client Roundtable Discussion: Looking Ahead
Client Plans for 1/1/14 and Beyond
Perry Pogany, Facilitator
10:15 – 10:40 am Break
10:40 – 12:00 pm Anthem Personalized Well-Being Initiative Update
AJ Lang, SVP, Chief Information Officer & Information Management
Stacey Clanton, Staff VP, Member Services
Rich Andrews, Tech Program Director
Paul Martino, SVP, Clinical Strategy and Innovation

13. Agenda Overview – Tomorrow
12:00 – 12:45 pm Lunch (Aspen) 12:45 – 1:45 pm Kroger Updates: Reference Based Pricing / Transparency, Blue Distinction Philip Ransdell, Director, Corporate Benefits, The Kroger Co. Rhonda Lloyd, Account Executive, Anthem National Accounts 1:45 – 4:45 pm Initiative Group Breakout Sessions Consumer Engagement & Provider Transparency (Ash) Clinical Strategy and Measurement (Alpine) Health Care Reform (Maple) 4:45 – 5:45 pm Break 5:45 pm Departures for Denver Nuggets Game 6:00 – 10:00 pm Denver Nuggets Game 8:30 – 11:00 pm Hospitality (Aspen)

14. Agenda Overview – Wednesday
7:00 – 8:00 am Breakfast (Aspen) 8:00 – 8:15 am Welcome, Agenda Recap (Grand Ballroom) Perry Pogany, Vice President, Account Management 8:15 – 9:00 am WellPoint Strategy Update John Cannon, Interim CEO, WellPoint, Inc. 9:00 – 11:00 am Initiative Group Report-Outs (approximately 35 minutes per group) Clinical Strategy and Measurement Health Care Reform BREAK Consumer Engagement & Provider Transparency 11:00 – 11:15 am Wrap Up 11:15 am Departures / Box Lunches To Go (Grand Ballroom Foyer)

15. CAG Action Plan Updates

16. CAG Action Plan Review Movement Since Last Update: Current Status:
Completed – Blue
Target – Green
Threshold – Yellow
Below Threshold - Red
Improved
No Change
Declined

17. CAG Action Plan Consumer Engagement/ Provider Transparency
Topic
Overview
Champion
Update
Since Aug 2012
Status
Consumer Engagement/
Provider Transparency
Focus has been placed on: Development of Out of Pocket Cost Calculator; Enhancing the Provider Finder.
Transparency Strategy aligned with Consumer Web Experience Enhancements.
Theresa Monti (CAG Client Chair)
Meg Rush /
George Lenko (Anthem SME)
Jim Miranda
Greg Armer
(Anthem Account Management)
Focusing on:
Consumer Research & Accomplishments / Results to date;
Consumer Portal Planned Capabilities;
Engagement Opportunities;
and Third Party Vendor Transparency (Castlight).
Yellow

18. CAG Action Plan (cont.) Health Care Reform
Topic
Overview
Champion
Update
Since Aug 2012
Status
Health Care Reform
Initiative Group focusing on Health Care Reform Legislation.
Mike Callender
(CAG Client Chair)
Liz Hall
(Anthem SME)
Steve Peebles
(Anthem Account Management)
Gathering client feedback for Comment Letter being sent back to HHS (by March 15th)  on the proposed Employer Mandate regulations
Timing, payment level and process for all new PPACA based taxes and fees
Review of current development status of both Public and Private Exchange marketplaces
Required plan design and employee communications for 2014 changes
Green

19. CAG Action Plan (cont.) Clinical Strategy & Measurement
Topic
Overview
Champion
Update
Since Aug 2012
Status
Clinical Strategy &
Measurement
Client Reporting and Clinical Strategy have been combined to more effectively address results-data.
Shari Davidson (CAG Client Chair)
Greg Michaud /
Mark Norton
(Anthem SME)
Chuie Yuen (Anthem Clinical)
Swati Mathai (Anthem Account Management
Focus continues on Wellness product development for integrated solution.
Focus also placed on PC2 Payment Innovation Initiatives.
Client Activation with Enterprise Client Reporting (ECR) continues.
Yellow

20. CAG Action Plan (cont.) Service / Operations
Topic
Overview
Champion
Update
Since Aug 2012
Status
Service / Operations
As a result of high dollar notification resolution, as well as completion of additional service initiatives, the Service/Operations Initiative Group is being disbanded. If a need arises in the future, this group will be addressed.
Chris Rodriguez (CAG Client Chair)
Carter Reid
Stacey Clanton
Diane Duffy (Anthem SME)
Marsha Wood (Anthem Account Management)
High Dollar Notification - We have gathered all clients who are interested in the auto notification. 
The go live date was 08/15/12 & available to all WGS clients.
Green

21. Anthem and Exchanges?
Consultancies are launching private exchanges and soliciting Anthem’s participation (as well as that of other carriers)
We are developing criteria to objectively evaluate the various emerging models and operators with decisions anticipated for 2014 sales cycle based on:
Type of offering (funding)
Specific requirements for product, network, pharmacy, specialty, UM, H&W, etc.
Associated risk / risk-mitigation approaches
Target market(s) (local, national, region) and segment(s)
Competitive landscape (other carriers being asked to participate, etc.)
Membership and financial implications
At the same time, we consider Anthem Health Marketplace, with planned enhancements (e.g., Specialty, COBRA, integration with payroll systems), a viable solution for national employers seeking defined contribution / single-carrier models
We will continue to enhance our own offering while engaging in discussions with the various players
Our overall objective is to selectively support / participate in those exchanges that present:
Viable opportunities for the market
Successful solutions for the exchange operator, employer and Anthem

22. Reminder – CAG Website: www. anthem
Reminder – CAG Website: Confidential Security Code: ANACAG12