1. WHAT IS CXCE?

2. MISSION STRATEGIC PLANNING FRAMEWORK High Level Goal Mid Level Goal
Action Item
METRIC

3. Security
Property Operations
Marketing
Leasing
Information Technology
Engineering
Construction
Accounting & Finance

4. CXCE
CUSTOMER EXPERCIENCE
CENTER of EXCELLENCE

5. CXCE PARTICIPATION:
2 Meetings
Read a Book
Complete a Project
Make a Presentation
Get a Badge
Attend CE Happy Hour
Resume / Designation

7. ACTUAL CXCE PROJECT MARKETING MISSION
Drive revenue by creating and promoting the Company’s products, services and brands, while demonstrating our value as a resource to internal customers, existing and prospective customers, clients, vendors, and strategic partners.
EXCELLENT
USER EXPERIENCE
High-Level Goal
MISSION
IMPROVE CHAT
EXPERIENCE
UPGRADE
CHATTERBOX
Mid-Level Goal
Task

8. DATA
CHAT OPERATOR
PROSPECT

11. HIDDEN
HIDDEN

14. THAT’S CXCE!