1. Client/Vendor Chimera
Jonathan Bowring
Canon Europe

3. 1995: The start Primitive – few tools Required engineers
Difficult code pages
OS versions
=> Small internal team

4. 2000: Established operation
Teams for:
Project management
Engineering QA
Supplemented by contractor pool and outsource

5. Outsource or in-house? Outsource… In-house… Lower cost
Expertise you don’t have
Expertise you don’t want
Scale
Unpredictable load
Occasional demand
In-house…
Tight integration
Complexity
Maintaining expertise
Confidentiality
Quality demand
Unstable supply base
Other questions to ask…

6. Non-profit localisation
Acting as internal vendor
Separate P&L
Overheads and SGA covered
Projects quoted and billed
Drives efficiency but brings challenges…

7. Gradual growth

8. The shifting sands of localisation
Consolidation
Offshoring
Tools
Technology
The web
Recession
Emerging markets

9. Lessons, successes, experience