1. Enriching our dialogue with Canadians

2. Session overview
GC engagement priorities Your work will contribute directly to making us all better. The Ideas Café Methods: overview The Ideas Café Session flow 2

3. Why we need to engage
84% agree “I would feel better about government decision-making if I knew that government sought informed input from average citizens on a regular basis” (EKOS, 2017)
80% think “the elites who run institutions are out of touch with regular people” (Edelman, 2017) 3

4. Trust in government
Q. How much do you trust the federal government /government in Ottawa to do what is right?
% of Canadians who say MOST/ALL THE TIME
Copyright No reproduction without permission 4

5. We serve Canadians 5

6. A world of complexity We live in a new world
Social media and digital connectedness
A new social contract
Reconciliation – trying to shift from colonial approach
Erosion of trust and rise of populism 6

7. Action inspires hope
Action inspires hope 7

8. Canadians expect government to engage with them as a mark of a healthy democracy
Activities
Outputs
Outcomes
Build capacity and skills so citizens can participate
Increase awareness of opportunities to participate
Canadians feel heard, have info and see their input informs decisions
Public servants can engage and analyze input
Increased trust In government
Better policy outcomes that benefit more Canadians 8

9. Tomorrow demands authentic engagement today…
From…Consultation
Broadcasting
Blunt instrument
Organization-centric
Ottawa focused
Silo’d
Outputs
Towards…Engagement
Listening
Considered approach
People-centric
Regionally networked
Thematic
Outcomes
Tomorrow demands authentic engagement today
There are many different types of online and in-person
Commitment 20
Your contribution today will help us get better 9

10. Set expectations with citizens…
Draft Principles of Meaningful Engagement
Transparent. We communicate with Canadians about engagement opportunities that may be of interest to them. We let Canadians know the purpose of engagement and how their input will be used.
Relevant. We listen and talk to interested and affected Canadians about issues that matter to them. When we convene participants, we are clear about what is up for discussion and the scope of change possible.
Inclusive. We engage a range of views and perspectives that reflect the diversity of stakeholders and target populations. We reduce barriers to participation, whether physical, cultural, geographical, linguistic, information, digital, or other. We offer a variety of channels/mixed methods to engage.
Accountable. We commit to making public what we hear from participants. We report back to participants and to Canadians to explain our decisions including how input was used.
Adaptable. We commit to continuous learning and adaptation in our approach to public engagement, and to promoting a culture of engagement, consultation, and collaboration across the public service. We build on our successes, learn from our failures, and share our experiences.
Principles of engagement
There is pedigree to these
But the proof is in the pudding (we have to live these and create systems for implementation) 10

11. What does this look like in practice?
Provide information
Close the feedback loop
Re: Provide information:
-- Decision making process
How input will be used
Potential trade-offs
What does this look like in practice?
It looks like a conversation
In an authentic conversation, we disclose and we listen
We provide feedback or else they leave
We are honest about the possibilities – DO NOT ENGAGE UNLESS YOU ARE OPEN TO CHANGE
The importance of feedback
Shorten the loop
Report back
Release data
Really Listen 11

12. Addressing our 5 biggest capacity gaps
Engaging diverse voices and underserved communities
Analyzing large volumes of qualitative data from myriad sources
Scoping and researching stakeholder perspectives
Choosing effective online methods
Choosing effective offline methods
Addressing the five biggest gaps
Choosing effective methods (online and in-person)
Understanding stakeholder perspectives
Analyzing large volumes of qualitative data from myriad sources
Engaging diverse voices and underserved communities
Areas for improvement: People
Social Measure 12

13. Canada Beyond 150: learning lab and testbed
We’ll work with you to engage and co-create with colleagues, stakeholders and (where applicable) citizens.
Canada Beyond 150 support GC Priorities (Join the CCOP)
The Meta conversation
Planning
Collaborating
..Across GC mandates
..With partners
Measuring and reporting 13

14. Canada Beyond 150 - Engagement checklist Post-engagement checklist
We’ll help you make this happen
Canada Beyond Engagement checklist
Clarify your purpose
Clarify your participants
Clarify your assumptions
Clarify your approach
Clarify your success
Post-engagement checklist
Close the feedback loop.
Document what you learned.
Inform GC best practices
Showing a simplified version of a checklist we have developed for you to use…
...and which PCO and the Consultations Community of Practice are sharing across the GC 14

15. Consultations Community of Practice (GCConnex)
Thank you
Consultations Community of Practice (GCConnex)

16. World Cafe The 5 Why’s Sharing our learnings
Ideas Café – Methods Overview
World Cafe
The 5 Why’s
Sharing our learnings 16

17. 20 minutes 20 minutes 20 minutes Closing Plenary
Ideas Café – session flow
20 minutes
20 minutes
20 minutes
Closing Plenary 17