1. Leading with trust through character and competence
Jean Winsand Institute – April 4, 2018
presented by
Dr. Sharon Suritsky
Deputy Superintendent, Upper St. Clair School District
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Dr. Linda Hippert
Executive Director, Allegheny Intermediate Unit

2. “I contend that the ability to establish, grow, extend and restore trust is not only vital to our personal and interpersonal well-being; it is the key leadership competency of the new economy.” (Stephen M. R. Covey)

3. PROFESSIONAL WELL BEING
Character + Competence = TRUST
Covey, Stephen M.R. The Speed of Trust New York: Simon and Shuster, Inc.

4. To build trust with others, we must first start with ourselves.

5. Self Trust - Credibility
Developing . . .
Integrity and Intent (CHARACTER)
and
Capabilities and Results (COMPETENCE)

6. HIGH TRUST RELATIONSHIP.
At your table
Think of a person with whom you’ve worked or known professionally where you have had a
HIGH TRUST RELATIONSHIP.
1. Describe this relationship. (What’s it like? How does it feel?)
2. What character traits does this individual possess?
3. What level of competence in his/her profession does this individual possess?
4. What key behaviors does this individual portray on a regular basis that makes
you trust him/her?

7. THIRTEEN KEY BEHAVIORS
Talk Straight
Demonstrate Respect
Create Transparency
Right Wrongs
Show Loyalty
Deliver Results
Get Better
Confront Reality
Clarify Expectations
Practice Accountability
Listen First
Keep Commitments
Extend Trust

8. At your table
Self-assess your current “performance” relative to the 13 behaviors.
BE HONEST -- YOU WILL NOT BE SHARING YOUR RESULTS WITH OTHERS.

9. TALK STRAIGHT TALK STRAIGHT
Be honest. Tell the truth. Let people know where you stand. Use simple language. Call things what they are.
OPPOSITE of “TALK STRAIGHT”
To lie or deceive
COUNTERFEIT
Beat around the bush, withhold information; engage in double talking, flattery, positioning, posturing, manipulation and “spinning” – technically telling the truth, but leaving the wrong impression.

10. At your table
Think of an example of the behavior that you have experienced – either positively or opposite/counterfeit with TALK STRAIGHT
Describe the scenario
What was the result of the behavior(s)?

11. TALK STRAIGHT What to Say . . .
Here’s how I see the situation . . .
This is what I feel strongly about
I suggest we do the following . . .
These are the facts as I see them . . .
The truth is . . .
I respect you and I want to talk straight with you.
My intent is to be honest with you.
Let me tell you what I’ve observed.

12. PRACTICE ACCOUNTABILITY
Hold yourself accountable. Hold others accountable. Take responsibility for results – good or bad. Avoid finger-pointing, blaming, or punishing others; but don’t “over-own” bad results, taking the blame for everything.
OPPOSITE of “PRACTICE ACCOUNTABILITY”
To deny responsibility; to fail to own up.
COUNTERFEIT
Pretend to be responsible. Hold meaningless performance reviews. Fail to enforce consequences when expectations are not met. Punish people instead of holding them accountable for producing results.

13. At your table
Think of an example of the behavior that you have experienced – either positively or opposite/counterfeit with PRACTICE ACCOUNTABILITY
Describe the scenario
What was the result of the behavior(s)?

14. PRACTICE ACCOUNTABILITY What to Say . . .
Here’s what I’ve done. . .
I’m responsible for . . .
How will we hold ourselves accountable for this?
What are the rewards of success? What happens if I don’t deliver.
How will we track progress?
Here are the expectations – how did we do?
I understand you were to do this by [time] . . .
I’ll take the blame for that.

15. THIRTEEN KEY BEHAVIORS
Talk Straight
Demonstrate Respect
Create Transparency
Right Wrongs
Show Loyalty
Deliver Results
Get Better
Confront Reality
Clarify Expectations
Practice Accountability
Listen First
Keep Commitments
Extend Trust

16. CHARACTER+COMPETENCE
Integrity and Intent (CHARACTER)
Capabilities and Results (COMPETENCE)
TRUST