1. Job Satisfaction What are today’s employees looking for in work?
How are employers responding?

2. Outline Introduction Background Adaptation Interviews Benefits
Conclusion

3. Background Employees with high job satisfaction:
Believe that the organization will be satisfying in the long run
Care about the quality of their work
Are more committed to the organization
Have higher retention rates
Are more productive
Employees with low job satisfaction can result in:
stress or anxiety

4. Current Trends
Part-time employees (75 %) are more likely to be satisfied than full-time employees (56 %).

5. Age and Sex Trends Ages15-24 & 45-64 are least likely to be satisfied
Females are most likely to be satisfied with their jobs.

6. Ethnic Trends Personal Income

7. A 2003 BostonWorks.com poll, showed that 57% are unsatisfied with their employment situation.

8. Job Dissatisfaction
Power of Adaptation: When faced with a situation where the employee feels no control, people will adapt in ways that give them back control and relieve their dissatisfaction.

9. Adaptation Exit: remove yourself from unpleasant work situation
Avoidance: do everything possible to avoid most dissatisfying aspects
Retaliation: trying to even the score
Problem-Solving: create personal challenge
Capitulation: (1) Readjusting Expectations; (2) Perseverance; (3) Disengagement

10. Factors Affecting Employee Satisfaction
Environmental:
Macroeconomic conditions
Workplace:
Trust in management
Long-term effects to create a satisfying workplace
Individual:
Fix problems by initiating change

11. Employer Responsibility
As an employer, the most important responsibility is to prevent/eliminate the conditions that lead to dysfunctional adaptive mechanisms
Monitoring employee satisfaction
Monitoring behavior that may represent coping
Encourage more positive forms of coping

12. Concerns by Age Group Younger: Money, Schedule, and Boss
Middle Aged: Benefits, Value, Environment, and Challenges
Older: Learning Capabilities, Value, and Success

13. Employees Concerns Money and Benefits Work Environment Value Comfort
Relationship with Boss and Employees
Value
Comfort
Company Product / Service and Values

14. Managers As an Employee: As an Employer:
Relationships with Employer and Employees
Positive Environment
Accountability and Empowerment
As an Employer:
Establishing Trust in Management’s:
Leadership
Ability to Perform and Make Decisions
Ability to Listen
Consistency
Honesty

15. Employers Money / Benefits Belief in Company Vision Environment
Good Leadership

16. Employee Benefit Statistics (March ’04)
60% of private establishments offered health insurance and about half of establishments offered retirement plans.
Paid vacations and holidays were available to 77% of employees.
Employee contributions to medical care premiums averaged $ per month for family coverage; and single coverage averaged $67.57 per month.
21% of employees were in defined benefit plans, and 42% were covered by defined contribution plans. (Some employees participate in both types.)
51% of workers had access to life insurance, and 48%, participated.
Source: U.S. Department of Labor – Bureau of Labor Statistics