1. Work languages What are you speaking?
AWWA Administrative Network
Thursday, May 12, 2016

2. What are Working Languages?
A working language is a language that is given a unique legal status in a supranational company, society, state or other body or organization as its primary means of communication.

3. What are Working Languages?
What motivates us
Type of relationships you want or have
A representation of yourself

4. Languages
Quality Time
Affirmation
Gifts
Service
Physical Touch

5. Quality Time at Work Standard Effort Grade Labor Class Composition
Caliber
Condition
Character
Nature
Form
Rank
Value
Level
Feature
Trait
Attribute
Characteristic
Point
Aspect
Effort
Labor
Composition
Design
Create
Share
Control
Discuss
Excitement
Evaluate
Decide
Take Risks
Communicate
Deliver
Question
Observe
Speed
Effectiveness
History
Tempo   
Schedule
Timeline
Measure
Period
Season
Quality Time at Work
Work:
Human qualities

7. Face-to-face communication
Quality Time
Face-to-face communication
Personal Life:
Family
Sleep
Work Life – These people like:
They like hanging out
Face to face communication instead of – on regular basis –
Talk, listen, and engage with others - People want to know they have been listened to and that they have been part of a quality conversation
Ask questions and pay attention to what is being said. Observing body language
Stop by their office to talk
Discussion over lunch
Important for leaders to give quality time to their teams – We just had our annual GM Breakfast – Could’ve sent but didn’t – FACE to FACE

9. Words of Affirmation Encouragement Compliments/Praise
Send a quick
Showing value and Motivates
Focus on the positive
Face-to-Face appreciation
Who doesn’t feel better Happier, or more productive after listening to someone say – GREAT JOB!
People appreciate hearing – “Thank you” or “Nice Job”
Sometimes we spend too much time thinking of all the things that are wrong instead of all the things that have gone right.
People want to be thanked and appreciated for what they do, wanting words of affirmation to show they are valued.

10. What you think, you become. What you fee, you attract.
Sometimes when things are falling apart, they may actually be falling into place.
What you think, you become.
What you fee, you attract.
What you imagine, you create.

12. Receiving Gifts No bribes Breaking company policy Examples
Cup of coffee
Picking up photocopying
A nice chat
Meaningful gestures
Gift cards
A gift is a visual representation of showing you value someone – it may be the cup of coffee you buy them, picking up their photocopying for them or it may just mean being there for the other person when they want you to be.
Breaking company policy

14. Service Service is WORK! Involves thought, planning, and effort
This is doing something that you know the other person would like you to do.
They often involve thought, planning and effort.
It can be expressed as an offer to help or to do something that you know will make a difference to the other person.

16. Physical Touch
CAUTION!!

17. Physical Touch Hardest language to satisfy in the workplace
Remember culture at work or personally
Gestures – unwilling to do business
Firm hand shakes
Probably the hardest love language to satisfy in the workplace if you wish to keep your job.
Some cultures greet with a bow, a kiss, or a handshake.
If you don't consider the implications of your physical interaction, you may accidentally offend a customer or colleague.
Forgoing an important physical gesture may signal that you're cold and unwilling to do business, and if your colleague or customer values these interactions, no amount of quality time or gifts will make up for your faux pas.
NBA – slapping or fist bumps

19. QUESTIONS