1. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C An Introduction to the Art and Science of Emotional Intelligence

2. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Companies arent under pressure… People are! Problem Symptoms Opportunity Program Results

3. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Problem Symptoms Opportunity Program Results Reduce spending Continuously improve Increase pricing Manage risks Outsource Improve the cash cycle Do more with less Be flexible and responsive The Demands Improve customer relations The Problem Too much to do Increasing demands Increasing pressure Not enough time Not enough staff

4. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Frustration Negative climate Loss of focus Increased conflict Resistance to change Customer complaints Health problems Poor performance Lack of teamwork Blaming Problem Symptoms Opportunity Program Results The Symptoms Performance is Negatively Affected Lower efficiency Lack of innovation Lower sales Turnover Poor collaboration Missed goal Loss of new business Lower productivity Poor decision-making Missed deadlines

5. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Lack of Emotional Management skills to cope with the ever-increasing demands of the work environment. Problem Symptoms Opportunity Program Results The underlying cause of these symptoms…

6. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Better decisions Problem Symptoms Opportunity Program Results The Opportunity Improved communication Better teamwork Improved leadership competence Increased productivity Mental clarity Improved health Work / life balance

7. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Problem Symptoms Opportunity Program Results … resilience … quality of decisions … influencing skills … personal productivity Emotional Intelligence skills improve…

8. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Typical average improvements managers and executives experience include… 30-40% Manage emotional reactiveness 20-40% Stress and worry 25-40% Mental clarity 20-35% Personal productivity 20-40% Personal motivation 15-30% Self-confidence 15-30% Personal creativity 15-25% Change flexibility 20-45% Work/life balance 25-35% Understand others 25-35% Listen more, talk less 20-35% Manage relationships effectively 20-30% Influence others 25-40% Manage/resolve conflict 15-30% Staff morale/motivation 15-35% Teamwork 15-30% Team-to-team cooperation Intra-Personal Benefits Inter-Personal Benefits Problem Symptoms Opportunity Program Results

9. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C What is Emotional Intelligence (EI)? Emotional Intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others. Why develop your EI skills? So you make better decisions about what to say or do (or not say or do). Problem Symptoms Opportunity Program Results

10. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Emotions are a key component of everyday business interactions, and most of us have little control over them. Problem Symptoms Opportunity Program Results

11. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Improved processes, downsizing, outsourcing, and integrated computer systems can only take us so far. Problem Symptoms Opportunity Program Results Now its time to discover and use tools and techniques we werent taught in school or traditional courses.

12. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Our programs provide techniques that build skills so you can manage your emotions and work easily with others whether in a formal or informal setting. Problem Symptoms Opportunity Program Results

13. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C These skills are crucial for people who want to feel better and do better! Problem Symptoms Opportunity Program Results

14. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C What are the key components of our programs that make them so effective? Problem Symptoms Opportunity Program Results

15. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C The Program Pre-program goal setting Learn techniques in the classroom Apply techniques to real situations Develop a Personal Action Plan Weekly reminders Confidential coaching Impact interview Problem Symptoms Opportunity Program Results

16. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Personal Goals Manage emotional reactiveness to people and situations Reduce stress and worry, decrease the physical symptoms of stress Gain greater mental clarity, make faster better decisions Increase personal productivity, get more done in less time Stay motivated in spite of people or events Develop more self-confidence, a greater belief in myself and my ideas Increase personal creativity, identify more and different alternatives Increase change flexibility, be resilient in the face of change Increase work/life balance, gain more enjoyment out of life Understand others, understand a problem from anothers point of view Listen more, talk less, build relationships, inspire trust Manage relationships more effectively, maintain respect and appreciation Influence others, incorporate others information into your position Resolve/manage conflict, resolve differences constructively Improve morale/motivation, create a positive, open climate of trust Improve teamwork, cooperation, trust, full engagement to achieve tasks Improve team-to-team cooperation, successfully implement initiatives Start by selecting your top 3 Personal Goals… Problem Symptoms Opportunity Program Results

17. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Discuss your top 3 challenges and Personal Goals with your facilitator/ coach during a confidential call. Problem Symptoms Opportunity Program Results

18. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C In the classroom learn about the 5 Emotional Intelligence competencies and how they apply to work and home situations. Emotional Self-Awareness Emotional Self-Regulation Emotional Self-Motivation Intra-Personal Emotional Intelligence Competencies Empathy Nurture Relationships Inter-Personal 1. 2. 3. 4. 5. Problem Symptoms Opportunity Program Results

19. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Examine how too much work combined with negative emotions lowers your performance. Performance Challenge Level Positive emotions Negative emotions At Capacity Managing Emotions Improves Performance Problem Symptoms Opportunity Program Results

20. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Problem Symptoms Opportunity Program Results 2005 Personal Commitment Superv. & Perform. Mgmt. Skill Utilization & Dev. Teamwork Innovation Support & Recognition Compensation & Benefits Workload Empowerment Leadership EI Trained Team Learn about documented benefits of managing emotions… such as increased employee commitment. 84% 79% 75% 82% 80% 71% 74% 72% 79% 72% 76.8 100% 95% 92% 90% 85% 84% 83% 2006 16% 20% 10% 19% 11% 13% 5% 11% Change 89.9+13.1

21. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Learn simple, scientifically proven techniques you can use to think more clearly, communicate easily, and influence others. Problem Symptoms Opportunity Program Results

22. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Practice applying the techniques on your real situations in the classroom. Problem Symptoms Opportunity Program Results

23. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Develop a Personal Action Plan for applying the techniques to real situations back at work. Problem Symptoms Opportunity Program Results

24. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C After the training, receive daily email reminders to use the techniques. Problem Symptoms Opportunity Program Results

25. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C When you return to work, apply the techniques to real situations throughout the day and evening. Problem Symptoms Opportunity Program Results

26. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C One week after the training, discuss your use of the techniques with your coach. Get congratulated on your successes and receive coaching on any difficulties. Problem Symptoms Opportunity Program Results

27. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Three weeks after the training, discuss your use of the techniques with your coach… … and how they are helping you achieve your Personal Goals and business objectives. Problem Symptoms Opportunity Program Results

28. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Continue applying the techniques at work and home to build your skills and achieve your Personal Goals. Problem Symptoms Opportunity Program Results

29. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C The weekly email reminders provide continuous motivation to use the techniques. Problem Symptoms Opportunity Program Results

30. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C In an Impact Interview after the training, discuss your use of the techniques with your coach and how they are helping you achieve your Personal Goals… Problem Symptoms Opportunity Program Results

31. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C …share stories of how youve used the techniques… Problem Symptoms Opportunity Program Results

32. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C … and assess the impact on your Personal Goals Intra-personal Results Manage emotional Reduce stress & worry Mental clarity Personal productivity Stay motivated Self-confidence Personal creativity Change flexibility Balance 60% 40% 20% 0% 53% 47% 30% 37% 64% 33% 39% 44% 45% reactiveness 70% 50% 30% 10% Average Estimated % Improvement 2 months post Problem Symptoms Opportunity Program Results

33. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C …and the impact on your performance and relationships. Problem Symptoms Opportunity Program Results

34. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C Keep using the techniques to make your life better and better. Problem Symptoms Opportunity Program Results

35. Overview Presentation B Y R O N S T O C K & A S S O C I A T E S L L C For more information about our applied Emotional Intelligence skill- building programs please call. Byron or Nancy 269-429-1833 The Solution