1. PMI North Area PMP Exam Study Group
Human Resources Management Presentation
Prepared by Denise Robertson
22 March 2003
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

2. Project Member Roles MEMBERSHIP ROLE RESPONSIBILITY Sponsor
Financial backer (often customer)
Formal acceptance of scope (not charter)
Senior Management
Anyone higher than PM
Protect and encourage pm and team activities, prioritize, final approval (of charter)
Team
Workers on project
Plan WBS, estimate task duration, complete tasks
Stakeholders
Anyone actively involved in project
Depending on skills, knowledge, and investment area in project are involved in every phase
Functional manager
Manages functional organization
Depends on type of organization: coordinates with PM regarding resources to complete project work
Project Manager
Manages project
Authority depends on type of organization
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

3. HR Responsibilities for Project Managers
RESPONSIBILITY
DEFINITION
Creating a team directory
Lists all project team members and other stakeholders
Negotiating with resource managers for best resources
Functional managers and other project teams have resources; dealing with politics
Creating project job (position) descriptions for team members and other stakeholders
Written outlines of job competencies, responsibilities, authority, physical environment and other characteristics involved in performing a job
Understanding team/stakeholder training needs and making sure they get it
Competencies to be developed as part of the project
Creating staffing management plan
Formal plan for team, management, other stakeholders, how they will be involved in project and what roles they will perform
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

4. Problem Solving Process
Cost
Time
Human Resources
Conflicting objectives between stakeholders
Solving Process:
Define cause of problem
Analyze problem
Identify solutions
Implement a decision
Review decision and confirm it solved problem
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

5. Staffing Management Plan
To set up a Staffing Management Plan:
Identify all project stakeholders
Identify their needs, expectations, and objectives
Determine the roles of each stakeholder on the project
Determine the skills and knowledge of each stakeholder
Assess the overall impact of stakeholders on the project
Determine how stakeholders should be managed
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

6. Powers of the Project Manager FoR PERfect project management
DEFINITION
formal
Legitimate based on position
reward
Ability to give rewards
penalty
Coercive ability to penalize
expert
Technical or Project Manager expert
referent
Based on personality or another’s authority
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

7. Conflict Resolution Techniques
DEFINITION
Confronting (Problem Solving)
Solving the real problem (best choice)
Compromising
Finding solutions that bring some degree of satisfaction to both parties (second best choice)
Withdrawal (Avoidance)
Retreating or postponing a decision on a problem (not the best exam choice)
Smoothing
Emphasizing agreement rather than differences of opinion
Forcing
Pushing one viewpoint at expense of another (least preferable on exam)
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

8. Hertzberg: Hygiene and Motivation
HYGIENE FACTORS
- destroys motivation
+ does not improve
MOTIVATING AGENTS
Rewarding work and growth opportunities
Working conditions
Responsibility
Salary
Self-actualization
Personal life
Professional growth
Relationships at work
Recognition
Security
Status
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

9. Responsibility Charts
All roles and responsibilities should be clearly assigned and closely linked to the project scope definition.
CHART TYPE
CONTENTS
Responsibility Matrix
Cross references team members with tasks they are to accomplish and issues
Resource Histogram
Graph showing number of resources used each month displayed in bar chart format
Resource Gantt Chart
Shows WHEN staff is allocated to tasks
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

10. Team Building Uses WBS as tool Should start early in life of project
Occurs throughout life of project
Team building activities should be incorporated in all project activities
PM’s job to enhance ability of stakeholders to contribute as individuals and team to function as a team
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

11. Leadership Styles (Dr. F.C. SACCx)
DEFINITION
directing
Telling others what to do
facilitating
Coordinating input of others
coaching
Instructing others
supporting
Providing assistance along the way
autocratic
Making decisions without input
consultative
Inviting ideas from others
consensus
Decision making based on group agreement
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials

12. HR Concepts CONCEPT DEFINITION Arbitration
Hearing and resolution of a dispute by neutral third party
Perquisites (perks)
Special rewards to select employees
Fringe Benefits
Standard benefits such as education, insurance, profit sharing
Expectancy Theory
Employees remaining productive as they are rewarded for accomplishments, such rewards being expected as a result of work efforts
Halo Effect
Tendency to rate high or low on all factors due to impression of a high or low rating on some specific factor
War Room
Locating a project team in one room to create project identity in a matrix organization
Denise Robertson
Information derived or quoted from from PMI, Mulcahy, and Looking Glass Development's PMP Exam Prep Materials