3. Global DEMOGRAPHIC shift by 2030
50%
people aged
ABOVE 35
40%
unemployed in
TRADITIONAL
WORK
will be in
URBAN
CENTRES
60%
declining
BIRTH RATES
1.4
births per
woman
will live beyond
100 YEARS
30%
SINGLE PERSON
households
480
MILLION
Source: World Economic Forum, World Bank, World Health Organization
Huge impact on SOCIAL WELL-BEING

4. Fundamentals of ECONOMY changing
CONVENTIONAL definition of RESOURCES
NEW definition of RESOURCES
LAND
CAPITAL
LABOUR
INTELLECT
TRUST
EVOLUTION of TRUST
93 YEARS
4 YEARS
610,000 rooms
88 countries
650,000 rooms
192 countries
INSTITUTIONAL
DISTRIBUTED
Source: Rachel Botsman
Thrust of new economy - TRUST

5. Disruptive TECHNOLOGIES matching and outperforming humans
80%
Cost savings remove intermediaries
80%
Automated occupations in 2040
30 billion
Connected devices in 2020
USD14.4tn
Estimated value by 2020
Source: World Economic Forum
Entities which own the technology win the race - WINNER TAKES ALL

6. KEY CHALLENGES for workers and citizens
POLARIZATION
GROWING income inequality
47% middle class jobs will DISAPPEAR in 25 years and wider IDEOLOGICAL gap
(Source: OXFORD)
HALF of the WORLD’S WEALTH owned by
0.7% of the world’s population
(Source: World Economic Forum)
RISING gig economy
Large UNCOVERED population
34% global workforce are FREELANCING
(Source: Cognology, Australia)
7 in 10 world population LACK OF PROPER SOCIAL PROTECTION
(Source: ILO)
UNSUSTAINABLE pensions
INADEQUATE benefits
USD400 trillion by 2050 with 3-5% annual growth
(Source: World Economic Forum)
1 in 2 world’s older person has INADEQUATE PENSIONS
(Source: ILO)

7. Escalating fiscal pressures to support citizen’s well-being
HIGHER PENSION
EXPENDITURE
Doubled in 15 years
( )
RM19 bil to RM33 bil*
Ministry of Finance, Malaysia
KWAP Annual Report
MORE PUBLIC
ASSISTANCE NEEDED
Projected to increase
if social protection is not in place (increase in elderly poverty)
Jabatan Kebajikan Masyarakat
HIGHER
HEALTHCARE COST
Projected to increase
10 times in 25 years
(1995 – 2020)
RM8.3 bil to RM88.4 bil*
Ministry of Health, Malaysia
Frost & Sullivan
Strain on CURRENT AND FUTURE FISCAL SPACE

8. 6 IN 10 8 IN 10 WHY the big difference?
BURGEONING HEALTH ISSUES due to unhealthy living
6 IN 10
1 IN 5
diabetes
1 IN 2
physically
inactive
1 IN 3
hypertension
is smoker
8 IN 10
Japanese elderly
live healthily
and actively
BUT, IN JAPAN
Malaysians face
non-communicable
disease (NCD)
Overweight prevalence (%)
for adults of both sexes (BMI > 27kg/m2)
Source: WHO Non-Communicable Diseases Country Profiles, 2011
WHY the big difference? 8 42

9. HUGE GAPS to attain FINANCIAL SECURITY
EPF members above age 55 exhausted their
EPF savings in 5 YEARS
2 in 3
EPF members DO NOT ACHIEVE
the Basic Savings quantum according to age band
9 in 10
Earns salary lower than RM5,000
31%
GROWTH IN FREELANCING
146 : 100
Household debt-to-income ratios,
HIGHER THAN DEVELOPED
COUNTRIES
1 in 2
of Malaysian households have
NO FINANCIAL ASSETS
7 in 10 Malaysians have low level of financial literacy

12. WELCOME TO THE
WORLD

13. HOW DO WE LIVE? VALUES PRIVACY DRIVEN PERSONALISED NOTHING SHARING
NO MORE
PRIVACY
PURPOSE
DRIVEN
VALUES
EVERYTHING IS
PERSONALISED
OWNS
NOTHING
HOW DO WE LIVE?
RESOURCE
SHARING
TRUST
CONTRIBUTIONS FROM
EVERYBODY
GLOBAL
VILLAGE
AGE OF
RESPONSIBILITY

14. The Future of Work is… TRANSPARENT ON DEMAND AGELESS BORDERLESS
NO ONE is going just
take your word for it
CONTRACTS are given as and when contributions are needed
AGELESS
BORDERLESS
WORK as long as
productive
People can work from
ANYWHERE
COMPETITIVE
FLEXIBLE
NO ONE is going to
pay you just for a
degree
JOB SECURITY does not
exist anymore

16. FUNDAMENTAL ISSUES to be ADDRESSED
NATIONAL
ORGANISATION
INDIVIDUAL

17. FUNDAMENTAL ISSUES to be ADDRESSED
NATIONAL
ORGANISATION
INDIVIDUAL
COVERAGE
(Who is covered?)
BENEFITS
(What is provided?)
UNLEASHING GEN-P
(How to unleash?)

18. How do we ensure the well-being of 22 MILLION ADULT MALAYSIANS
Depending only on personal savings
(Uncovered and under-covered)
NO formal social protection programme
13.7 MILLION
Self-employed and outside labour force
Inadequate monthly pensions (under-covered)
33% of active members achieve Basic Savings
6.8 MILLION
Private Sector
(EPF Active Members and small portion of active self-employed)
Unsustainable income replacement for individuals
Inadequate monthly pensions (under-covered)
RM2.1k average monthly pension
1.7 MILLION
Civil servants (including pensioners)
Unsustainable pension system design

19. OPPORTUNITIES for all to better themselves
Ensuring NO ONE IS LEFT BEHIND – national strategies to be crafted based on
different life stages
Prenatal
Child
Education
Workforce
Family
Retirement
National SOCIAL PROTECTION Blueprint
National FINANCIAL LITERACY Strategy
CONSOLIDATED DATABASE across ministries and agencies
CITY OF ALL AGES (infrastructure, green environment, facilities and etc.)
COLLABORATION AMONG MINISTRIES AND AGENCIES
to nudge towards change of behaviour
UNIVERSAL BENEFITS?
OPPORTUNITIES for all to better themselves

20. HOLISTIC approach towards a better future
EPF Positioning
FINANCIAL SECURITY
Adequate and sustainable income
to live and retire comfortably
HEALTHY
Live a healthy life and have access to good medical and nursing facilities
HAPPY & MEANINGFUL LIFE
Financially and physically healthy leads to good mental health and meaningful life
HOLISTIC approach towards a better future

21. FINANCIAL LITERACY – key to achieve financial security
SAVINGS
FINANCIALLY
SECURE
START from young
PROFESSIONAL advice for guidance if needed (RAS)
1Malaysia RETIREMENT SCHEME (SP1M)
INVEST
DIVERSIFY investment portfolio
PROTECT
HEALTH AND LIFE insurance
HOLISTIC approach towards a better future

22. ASPIRATIONS in helping members to achieve a better future
FINANCIAL SECURITY
Adequate and sustainable income
to live and retire comfortably
HEALTHY
Live a healthy life and have access to good medical and nursing facilities
HAPPY & MEANINGFUL LIFE
Financially and physically healthy leads to good mental health and meaningful life
HOLISTIC approach towards a better future

23. Unleashing the untapped potential of Gen P60
Years old
Minimum Retirement Age 65
Re-employment Age
Productivity Post Retirement
Estimated increased contributions to GDP: 5 – 8%

24. There are still lot of POTENTIAL in the young-old group
GENERATION PERENNIAL (Gen-P)
High resources available towards NATION BUILDING
EPF active members (aged 60-69)
doubled within 5 years
Minimum retirement age:
Barrier for people to contribute 70
200,000
Loss of productivity for 6-8 years
166,262
160,000 68
2011
2016 68
140,000 66 66
120,000 64
100,000
Gen P
82,064
80,000 62
60,000 60
40,000 58
20,000
14,140
7,598
138
177 56
Age 60-69
Age 70-79
Age 80+
Retirement
Age
Healthy Life
Expectancy
(Male)
Healthy Life
Expectancy
(Female)
Source: World Health Organisation (WHO) ; Employees Provident Fund
There are still lot of POTENTIAL in the young-old group

25. REEMPLOYMENT opportunities Benefitting from their wisdom
Caregiver
F&B / Dietitian
Consultant
Tourism Services
Teacher
Retirement Coach
Writer
Market Researcher
Common Factors
Utilisation of lifetime experience
Knowledge transfer to the younger
generation
Focusing on emotional interaction rather than
physical
Flexibility in job completion

26. PUBLIC-PRIVATE COLLABORATION
Encouraging age management practices and lifelong learning
INCENTIVES
SPECIAL EMPLOYMENT CREDIT (Wage offset to assist employer for the first 2 – 3 years);
FUND SUPPORT
Age Management Practices
Redesign workplace and processes
Flexible work arrangements
CAPACITY BUILDING
COLLABORATION WITH UNIVERSITY to provide age management courses;
JOB REDESIGN TOOLKIT
CAREER SUPPORT AND PROFESSIONAL CONVERSION PROGRAMME
PUBLIC EDUCATION
AWARENESS CAMPAIGNS
Employ a lifetime of experience;
Ability is ageless.
FOCUS GROUPS
PUBLIC CONSULTATION

27. FUNDAMENTAL ISSUES to be ADDRESSED
NATIONAL
ORGANISATION
INDIVIDUAL
COVERAGE
(Who is covered?)
BENEFITS
(What is provided?)
UNLEASHING GEN-P
(How to unleash?)
Moving beyond
MANDATE
STRUCTURE
PEOPLE
(Redefining the concept of retirement and work)

28. REFRAMING the WORK PARADIGM new currency for talent
JOBS
WORKPLACE
TALENTS
INSIGHTS is the
new currency for talent
The place built
FOR EVERYONE
The EMPOWERED
Individuals and teams

29. WORK is not just a PLACE ANYMORE
Source: Jacob Morgan

30. KEY ORGANISATIONAL POLICIES needed for a better future
HUMAN RESOURCES REDEPLOYMENT
TALENT RECOGNISATION
CORE SYSTEM REVAMP
INCENTIVES and REWARDS
SIMPLIFIED BUSINESS PROCESS
DATA CLEANSING AND SHARING
BIG DATA ANALYTICS
JOB REDESIGN
(UPSKILLING AND RESKILLING)

31. FUNDAMENTAL ISSUES to be ADDRESSED
NATIONAL
ORGANISATION
INDIVIDUAL
COVERAGE
(Who is covered?)
BENEFITS
(What is provided?)
UNLEASHING GEN-P
(How to unleash?)
Moving beyond
MANDATE
STRUCTURE
PEOPLE
(Redefining the concept of retirement and work)
Redefining
VALUE SYSTEM
Discovering
PURPOSE of work
and life
SUCCESSFUL Ageing

32. NEW JOBS created by AI - MIT Sloan Review
EXPLAINERS
Providing clarity in understanding technology
Algorithmic Forensics Analysts
Regulations – customers to question and fight decisions made purely by algorithmic basis
Skills in Local Interpretable Model-Agnostic Explanations (LIME) to test trustworthiness of machine predictions
SUSTAINERS
Ensuring AI systems are operating as designed
Ethics compliance manager
Ensuring confidence in the fairness, auditability and safety of systems
Quixote (Georgia Institute of Technology) – learns ethics by reading simple stories
Teaching AI how to perform
TRAINERS
Customer service chatbots
Yahoo – detect sarcasm on social media and websites
Kemoko Inc – trained Siri and Alexa to address people’s questions with sympathy and depth

33. PROCESS BASED STRUCTURE CUSTOMER CENTRIC APPROACH
EPF Perspective
CURRENT
FUTURE
TRANSACTIONAL
ADVISORY
PROCESS BASED STRUCTURE
CUSTOMER CENTRIC APPROACH
REACTIVE ENGAGEMENT
PROACTIVE ENGAGEMENT
PUBLIC SERVICE
MARKETING MINDSET

34. The RIGHT VALUE system to achieve PURPOSE of life
Jubilación
生き甲斐 (Ikigai)

36. BEHAVIOURAL CHANGE towards a more healthy lifestyle
12.5%
Home with
outside food*
*at least
one meal
per day
23.4%
Only at home
64.1%
Outside*
EVERYONE knows how to live healthy, but MAJORITY is not doing 36

37. Examples of BASIC INCOME PILOT from DIFFERENT ECONOMIES
ADVANCED Economies
THIRD WORLD Economies
SWITZERLAND
NETHERLANDS
INDIA
KENYA
Unconditional monthly income.
2,500 Swiss Francs (RM11,503) for adults and also 625 Swiss Francs (RM2,763) for each child.
77% opposed the plan, with only 23% backing.
Welfare experiment called “See What Works”.
Four types of basic income.
250 people, analysing on how much people want to work, their level of well-being, and how much they use public services, like health care.
18-month basic income trial.
More than 6,000 individuals.
Ranged from 100 to 300 rupees (RM7 – RM20).
Sharp increase in food sufficiency and a drop in illness.
8,000 people for the next years.
Kenyan Shilling 1,200 (RM50) via a phone-base system.
Managed by non-profit organisation – GiveDirectly.
Help alleviate poverty in sub-Saharan Africa.