1. HP Software Universe Training
Session Title: Leveraging the Web Service Architecture in Service Manager for Secure, Reliable and Real Time Application Integrations
Speakers: Travis DePuy and Ryan Palkovic
Techport Thirteen, Inc.

2. Purpose and Overview

3. Purpose To explain the technology of Web Services
Emphasis on how the Web Service technology can be used in relation to Service Manager

4. By the end of this course, you will:
Understand Web Services as a general technology
Be able to view the Web Services available in SM
Be able to add new fields to the OOB Web Services
Be able to add new Web Services
Be able to consume external Web Services
OOB – Out Of the Box

5. By the end of this course, you will:
Be able to add a new field to the AlarmPoint Mobile Gateway Integration with SM
Be able to add a new field to the uCMDB Integration with SM
OOB – Out Of the Box

6. Who we are Ryan Palkovic Travis DePuy
Former Peregrine/HP Technical support engineer
Current Techport 13 Consultant
Travis DePuy

7. Concepts

8. What are Web Services? Textbook definition:
“Web services provide a standard means of interoperating between different software applications, running on a variety of platforms and/or frameworks.”1

9. What are Web Services? Consumer Publisher Request Response
SOAP over HTTP
Request
Response
Consumer
Publisher

10. What are Web Services? Real Definition:
“A standard, platform independent method of communication between remote applications” 2
Standards of communication
SOAP (XML)
HTTP(S)
Interoperability C# VB
Java
Others
Languages from multiple vendors
Some of these languages are platform independent
(Running C# applications on a Unix Box will take some doing)

11. What are Web Services? Conceptual Examples: Weather Applications
Submit a zip code
Current weather
7 Day forecast
See the following link for more details for weather related Web Services:

12. What are Web Services? Conceptual Examples: Instant Messenger MSN AIM
Yahoo
ICQ
See the following link for details on Instant Messenger Web Services:

13. What are Web Services? Conceptual Examples: Euro 2008 Championship
All Players Names
Yellow and Red Card totals
Bet Hints
See the following link for details on EuroCup 2008:

14. What are Web Services? Conceptual Examples (IT related)
Application Integration
Transfer Data
Notice the wide range of uses, platforms, functions. Notice I have not mentioned a compatibility matrix. (With an *) These are available to any system Web Services ready.

15. Components of Web Services

16. Publishers Publish a service
Make it available over the inter/intra net
Publish Web Service Description Language (WSDL)

17. Consumers
Consume a service
Send username/password information

18. SOAP messages
SOAP: Envelope
SOAP: Header
SOAP: Body
Envelope

19. Why Web Services? Versatility SOAP/XML over HTTP
Web servers can accept over port 80, then relay on to specific machine on a specific port behind the firewall

20. Publishing in SM

21. Basic Operations Published by ServiceCenter/ ServiceManager
Retrieve
Retrieve<table>
Retrieve<table>KeysList
Retrieve<table>List
Update
Create
Delete

22. Publishing Tables in SC/SM
Extaccess
Allowed Actions
Expressions
Fields
SC 6.2
Join with datadict
Only one extaccess record per dbdict
SM 7.x
Many extaccess per dbdict
Actions are Doc Engine Actions
Follows Doc Engine processes.
Highly tailorable

23. Publishing Tables Walkthrough Create a new extaccess (Assignment)
Add some fields
Show wsdl
Add some actions
Show new actions in wsdl
Add a new field

24. Consuming in SM

25. Consuming Web Services in SM
WSDL 2 JS
“Translates” the WSDL into java script
Web Service becomes a function to be called like any other js function
SM 7.10 allows Basic Authorization to access the WSDL

26. Consuming Web Services in SM
Walkthrough
Login to SM.
Expand Menu Navigation > Tailoring > Web Services > Run WSDL 2 JS
URL:

27. Real World examples

28. Change Control Management
Into ServiceCenter
Open, Update, Close a Change Request
Out of ServiceCenter
Calculations performed, wsqueue record created
Background process queries wsqueue for work, calls the CCM Web Service
“Failed” records are reprocessed at a later time
Discussion/ Suggestion. No demo

29. SM to Oracle Real Time Integration
Real time access to secure database
Mimic the “fill” functionality
Show demo of tables in Oracle, then clicking “fill” button and results displayed in QBE.

30. uCMDB Centralized Configuration Item database
Allows for device discovery
What is uCMDB?

31. uCMDB Integration Stores the Actual State of a CI
Can replicate CI information to SM
SM stores the Managed State
Can open Unplanned Change Requests or Incident Tickets
“Actual State” tab in SM shows Realtime CI information

32. uCMDB Integration – Package Manager
The serviceDeskAdapter and smintegration Packages are vital to the uCMDB <-> SM integration

33. uCMDB Integration – Data Store
The Data Store can be found in the “Federated CMDB” link on the Settings tab.
The “ucmdb” Data Store acts as a “Source Data” and represents the CIs in the uCMDB
The SM710 Data Store is a “Target Data” and contains all the necessary information for connecting to SM

34. uCMDB Integration – Data Store (cont)
The “ucmdb” Data Store determines what will be available to SM. In this case only hostData is marked.

35. uCMDB Integration – Data Store (cont)
The “SM710” Data Store contains the host name, port and login information for SM. The other pages are blank and are not showed here.

36. uCMDB Integration – Replication Job
The Replication Job ties the Source and Target Data stores together, and is the vehicle for sending the CI data to SM.
Note that only hostData is available to check because it was the only query selected in the source data store.
This is uCMDB as a consumer, during replication, it will call the Web Service SM has published

37. uCMDB Integration – SM Active Integration
The HP Universal CMDB integration information allows SM to retrieve the “Actual State” information.
This page stores all of the connection information for getting into the uCMDB.
This information allows SM to Consume the Web Service(s) Published by uCMDB

38. uCMDB Integration – SM CI
The Actual State is real time information from the uCMDB. The other fields are delayed by the Replication interval.
Here, SM is consuming uCMDB’s Published Web Service.

39. uCMDB Integration – Walkthrough
Package Manager
ServiceDeskAdapter
Data Store (Federated CMDB)
CmdbChangesAdapter
Source Data Store
Target Data Store
Replication Job
ucmdbsm SM
Company Wide Info record
Active Integrations
Show CI

40. uCMDB Integration Improvement – Add Attribute
The CI Type Manager contains all the Attributes for the various CI Types.
The new attribute will be added to the Host CI Type.

41. uCMDB Integration Improvement – Add Attribute
The “UCMDB” tail will be used as a marker to signify it is coming from UCMDB.
Note that the “Change Monitored” box is checked. This makes the field available to the hostData Query

42. uCMDB Integration Improvement – Enable Calculation
Edit the SM Sync Integration to include a calculation for the new “CantankerousnessUCMDB” field

43. uCMDB Integration Improvement – Add Field
The new field is called “cantankerousness.sm”, again with an “sm” tail to mark the origin.

44. uCMDB Integration Improvement – Expose Field
The “cantankerousness.sm” field is exposed in the ucmdbComputer Web Service.
This is SM as a Publisher. It is publishing the device.computer information as ucmdbComputer with the listed fields and action.

45. uCMDB Integration Improvement – XSL Transformations
The xslt files found in “C:\hp\UCMDB\UCMDBServer\j2f\fcmdb\CodeBase\ServiceDeskAdapter” map the uCMDB Attributes to Exposed SM Fields.
Notice this is the first time we have the “UCMDB” and “SM” tail markers in the same place. This is where the mapping happens.

46. uCMDB Integration Improvement – Add Sample Data
The IT Universe Manager allows for searching and updating CIs in the database.
The “labm2pcoe66” CI will be used as an example.

47. uCMDB Integration Improvement – Replicate the New Attribute
Ad hoc Full Replication will send over all the CIs to SM with the newly added attribute.

48. uCMDB Integration Improvement – Verify new Data
Notice the CI has the new information.

49. uCMDB Integration Improvement – Walkthrough

50. AlarmPoint The business of getting a hold of a person Emails Texts
Home Phone
Mobile Phone
Work Phone
Auditing
Oncall on Steroids!
What is AlarmPoint?
Examples of Uses

51. AlarmPoint Integration
SM as a consumer
Synchronize SM users to AP
“Who is On Duty”
SM as a publisher
Create alerts in AP based on available categorization structure
Both
Mobile Gateway
Create an IM ticket
View it in MG
Update in MG
View in SM
Show how to add a field in MG

52. Example: Stock Quote Marquee
Stock Quote service
Request a Stock Symbol
Responds with:
Symbol
Last
Date
Time
Change
Open
High
Low
Volume
MktCap
PreviousClose
PercentageChange
AnnRange
Earns
P-E
Name

53. References