1. LWCC – Implementing The Project Management Office
AASCIF Technology Workshop
September 22-24, 2010
Glenn Audiffred
Louisiana Workers’ Compensation Corporation

2. Topics Background Major Goals Creating the PMO Transition
Success Factors
Q & A

3. Background
LWCC is private, mutual worker’s compensation company chartered by the state
First policy written in October 1992
Support over 1,200 agents
18,000 policyholders
2005: 325 emps; 2010: 260 emps
PMO Implemented in 2005

4. Business Case for the PMO
Major Goals:
Improve Overall Successful Project Implementation
Raise the Project Management maturity Level of the Organization

5. Creating the PMO Important Factors
Executive Sponsorship
A Clear and Repeatable Process
Communicate, Communicate, Communicate
Address PMO’s affect on the Organization
Improved Corporate Project Decision Making
Project Delivery: On-time, Within Budget, Within Scope
Accountability
Increased Customer Satisfaction
PMO’s Are Not “one size fits all”

6. Transition Did Someone Say “Structure?” Training and Mentoring
Required Training for the PMO Process
Departmental Mentoring
Now They Ask for it by Name!
Rewards
Collaboration, Teamwork, Interpersonal Skills, Respect, Recognition
Project celebrations

7. Success Factors Start small with a focus to support projects
Increase maturity level and focus to include Senior Management
Be Mindful of Bureaucracy
Focus on Training & Mentoring
Continuous Improvement

8. Q & A
Questions?