1. Hinari Basic Course Module 3 Appendix 1
Hinari Problems and Solutions: Accessing Articles, Printing, Copying, Saving and ing
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2. Hinari – Accessing Articles: Problems and Solutions
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3. Full-text Article Access Problems
Using the Journals collection A-Z list, we are attempting to access a full-text article from the Blood.
Although Hinari users should have access to this journal, we will use this as an example of ‘what could go wrong.’
This is a ‘problem solving’ presentation. Sometimes, you are unable to access the full-text article. This can be because of something that you have done or it could be a problem at the Hinari/publisher end. If it is the latter, we recommend that you report the problem to
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4. Note: Your Hinari institutional ‘User Name/Password’ will NOT work.
Consequently, there is a message on the Publisher‘ page denying access and requesting LOGIN or payment for the specific article.
Note: Your Hinari institutional ‘User Name/Password’ will NOT work.
You can note that the publisher is asking for either a User Name and Password (and NOT the Hinari institutional ones) or that you purchase a
copy of the article for $35 USD. Some of the reasons for this problem are listed in the next slide.
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5. Access problems can be caused by:
Access to the journal has a blocked popup message
Problems with local systems (configuration of user institution’s firewall, configuration of browser)
Failure to properly LOGIN with the institution's User Name/Password
Journal titles not included in publishers’ offer
Technical problems at the publisher's website
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6. Problems opening the journal from the publishers portal (popups)
For security reasons, some computers are configured to block pop-ups
If a small window opens at the top of the screen, select the option to ‘Allow popups’ and then click on ‘Done’
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7. Institutional Firewall Problems
If problems persist, please can you contact your computer department as the problem may be on your side, probably with your firewall. Check that your firewall does not block proxies, or at least allows our proxy server, otherwise you will not be able to login. Please check that your firewall permits access to the R4L host and domain names:
extranet.who.int
login.research4life.org
stsr4l.who.int
Otherwise, you will not be able to login properly and access Hinari full-text articles.
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8. login.research4life.org/tacsgro)extranet.who.int/…
To confirm that you have used the institutional User Name and Password correctly, check that you have the ‘Logged in from…’ message.
This also is confirmed in the address or URL search box of the web browser. If properly ‘authenticated’, you will see a URL that begins with:
login.research4life.org/tacsgro)extranet.who.int/…
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9. From the Journals collection A-Z list, the Accessible Content list initially is displayed - the green box notes access for your institution to specific journal title and the contents. Note that the ‘years of volumes available’ is listed after the journal title.
The All items list also can be opened. For titles not offered by the publisher to your institution, the grey box ! is displayed.
If you are denied access to a full-text article despite the green box and volume being available, write to
If the journal has a green box and the issue is included in the ‘years of volumes’, you should have access to the specific full-text article. If you are unable to view the article, the problem probably is something that HINARI must look into and resolve.
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10. A second method to check access is to open the Publisher’s list of journals via the Publisher option. Open this directory and then click on the BMJ Publishing Group listing.
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11. Now displayed is the Accessible Content titles for BMJ Publishing Group. Scroll down the list to find the specific title – to confirm access to a particular journal article.
Note: In other cases, the publisher’s offer may not include access to the required journal - grey box ! – either in the Publisher list or Journal collection A-Z list (info located in the All Items list).
If the journal is listed with a green box and the volume/issue is in the ‘available content’ note, you should have access to the full-text article. Write to
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12. Opened is the Browse publisher – BMJ Publishing Group All Items list
Opened is the Browse publisher – BMJ Publishing Group All Items list. This is an example where a publisher has not granted access to the journals - all the titles have the grey box and !
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13. This is the example of the screen capture that was attached to the message for For the JEM article, it noted that This item requires a subscription. The publisher requested that the user Sign in (User Name and Password for individual subscription) or Purchase Short-Term Access.
Note: this screen capture includes the URL of the journal. This information is invaluable to the Hinari staff who will try to resolve the access problem.
This is a problem at the publisher’s portal. Instructions for making a screen capture using the Snipping Tool accessory are at the end of this presentation.
If you paste the screen capture directly to the , it may not come with the complete information required: URL, journal and issue details.
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14. Double check that you have completed the Hinari LOGIN
Double check that you have completed the Hinari LOGIN.  If this is not the problem, notify Hinari staff so that they can communicate with the Publisher and resolve the problem. This example is an received from a Hinari user in Uganda.
Note: make sure you include your institutional User Name, the name of the journal(s) and other details. Also include a screen capture that contains the URL (Internet address) of the journal (seen on the previous slide).
This is an example of an that the HINARI staff received – from a researcher in Uganda. He has listed all the necessary information needed by the HINARI staff to communicate with the publisher and solve the problem.
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15. This additional screen capture notes that the journal is listed on the J page of the Journals collection A-Z list, that the requested journal issue is available and that, by the green box, the institution should have access to the journal.
If the Hinari authentication system and link to the publisher’s portal had worked properly, the user would have had access to the journal article.
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16. Journals can be accessed by title from an alphabetical list
Journals can be accessed by title from an alphabetical list. To find “The Lancet” click on “L”.
NOTE:  If you have problems when you are accessing a full-text journal from Hinari/PubMed (not via the links from the principal Hinari page), there is one other step to follow.
If you are unable to access an article from a journal via the ‘Link Out’ icons in Hinari/PubMed, double check this by going to the title in the Journals collection A-Z list or Publisher list and also verify the years of volumes available.
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17. This is an example from a Hinari/PubMed search
This is an example from a Hinari/PubMed search. If you use the Abstract format from the Display Setting, the links to full text articles will be displayed.
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18. PubMed uses the LinkOut software to access the full text articles
PubMed uses the LinkOut software to access the full text articles. If this does not work properly, you will not have access to the article and be asked enter an individual user name and password or pay a fee.
Follow the same procedures listed in the previous slides. At times, an article will not be accessible from HINARI/PubMed but is available from the Journals collection A-Z or Publisher lists.
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19. Open the .txt file. Copy the article title.
A second option when the LinkOut functionality does not access the full text articles is to use the Hinari Summon search tool.
In PubMed, check the boxes of the articles you want. Save the articles to a file (use the send to drop down menu).
Open the .txt file. Copy the article title.
Open Summon (bottom of Search inside Hinari fulltext through database… list)
In Summon, enter the title in the Search box and complete search.
Note: if your institution does not have access to the specific publisher, you will not get the full-text of this article in Summon. For more info on Summon, go to Hinari Basic Course Module 7.
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20. To make a screen capture, use the Snipping Tool – go to Programs, (Windows) Accessories, Snipping Tool
After you open the Snipping Tool, click on New and the screen becomes opaque, If you click on New again, you can select what you want to capture/save – by holding down/dragging the curser. Make sure you include the url of the webpage.
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21. Clearing Cache Instructions (problem with previous authentication system)
You previously have logged into another R4L program - that uses the same login page.
After closing AGORA, ARDI or OARE, you get the following message when trying to login to Hinari :
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22. Clear the Cache memory in the Mozilla Firefox web browser: from the Open Menu icon , click on History and Clear Recent History. Check Cache box and click on Clear Now.
After doing these steps, close the browser completely – to clean the cache. Then open the browser and login to any R4L programme.
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23. Configure Clearing the Cache memory for Mozilla Firefox: from the Open Menu icon , click on Options, then open Privacy, check Clear history when Firefox closes and click on OK. Again, close the browser completely – to clean the cache. This option means you only have to do this once!
Click on Options Menu and then in Privacy icon. Configure the History section as the model above, specially "Clear history when Firefox closes".
After doing these steps, close the browser completely – to clean the cache. Then re-open the browser and now you can login into a different Research4Life programme.
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24. Clear the Cache memory in the Google Chrome web browser: From the Open Menu icon , click on History, then Clear browsing data, check Cashed images and files and then click on Clear browsing data.
After doing these steps, close the browser completely – to clean the cache. Then open the browser and login to any R4L programme.
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25. Configure Clearing the Cache memory for Google Chrome: From the open menu icon , click on Settings. Go to the bottom of the page and click on Show Advance Settings. Go to Privacy section and click on Clear browsing data. Make sure box for Cached images and files is checked and then click on Clear browsing data. Again, close the browser completely - to clear the cache. This means that you only have to do this once!
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26. (Also was a problem with the previous authentication system)
An option used to access two Research4Life programmes simultaneously is to open the web browser’s incognito window. This will not be cached in the previously opened browser.
(Also was a problem with the previous authentication system)
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27. Displayed is incognito window for Google Chrome.
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28. Now opened is the login page for AGORA which looks identical to the Hinari login page.
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29. Hinari – Printing, Copying, Saving and Emailing Articles: Problems and Solutions
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30. Examples from: The Lancet Nature Publishing HighWire Press
We will review how to 'print, copy, save or articles' by looking at the options from three principal Hinari publishers. These issues can be complicated as they often also are 'Access' problems.
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31. In the initial example, we have accessed the Archive page of The Lancet via the same publisher. From this page, you can access PDF files, Articles or Download PDFs plus, if you click on the Title, you access the html version of the article that will be 'read' by your Web Browser.
Note: in most cases, the Hinari Partner Publishers will have similar options for obtaining a copy of the full-text article.
Science Direct is not a good example, so I changed to The Lancet direct from the publisher BUT Im not sure if this is really a good example.
There are several options fro Science Direct not available from the publisher.
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32. After selecting the Decade, Year or Issue, you can Preview, access the Full Text or download the article in PDF format
Note: in most cases, the Hinari Partner Publishers will have similar options for obtaining a copy of the full-text article.
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33. We have accessed the HTML/full-text version of the article that is displayed by the Web browser. Also from this page, you can go to the PDF format.
Note: The HTML version will include the hypertext links to footnotes and other articles and you can copy/paste from this option. The PDF version appears similar to a print copy. Once downloaded, you cannot copy/paste from this option.
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34. 1) Print (click to print this PDF file or pages from it)
We have accessed the PDF version of the editorial titled Essential medicines pricing-reform needed. There are two useful options for obtaining a copy of this article:
1) Print (click to print this PDF file or pages from it)
2) Save (click to save this article to your computer or another location)
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35. We have clicked on the Print option and, in this case, the commands for a Canon IP1600 printer appear.
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36. We have chosen the Save option
We have chosen the Save option. We have been directed to the hard drive of the computer (c:documents/ Hinari /). Another option would be to send the file to a flash drive that you have inserted into the computer. In either case, you will be able to save the PDF file and view the article at another time using Adobe Reader software..
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37. We now will view some 'problems' when attempting to obtain a copy of an article plus discuss several options.
In Nature, we have accessed an editorial titled 'Science Restored.' You can note the similar functions:
1) Download PDF
2) Send to a friend
Reminder – the Send to a friend option will not result in access to the fulltext article.
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38. `
We have attempted to access the PDF file and have come up with a blank page. Plus there appear to be no options/button to return to the previous page.
What options do we have since we cannot access the PDF file in order to print it?
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39. We have two ways to return to the article:
1) hold down the ALT key and click on the left arrow key
2) return to Hinari via one of the tabs in Web browser. By displaying the History function, we can see the link to the PDF file (457511b.pdf) and also the HTML/full-text article (Science restored:Article:Nature).
Either way, we should be able to return to the article in Nature and 'save' it using the other options.
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40. We have accessed a recent volume of the American Journal of Epidemiology. Note that there is a FREE Full Text (PDF) option for copying the article. We now will discuss 'emergency' options for WHEN the PDF file cannot be opened and copied.
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41. One of the options is to create a screen capture of the text from what is displayed by the Web browser. This example has been transferred to a MS Word document. To obtain the complete article, you will need to make a number of screen captures. Also the blue hypertext links will not function.
You can create a screen capture by clicking on the Print Screen key while viewing the webpage of the journal.  Then paste (edit/paste or control/v) the material into a Word Processing document or NotePad and save the file on your computer or flash drive.
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42. In this final 'emergency' option starting from what is displayed by the Web browser, we have highlighted (click left mouse cursor and, to include the text, drag the mouse over the document). The material will become highlighted in blue and can be copied (edit/copy or control/c). Again, you will have to repeat the process several times. This method can result in extra material being copied and will need some cleaning and editing .
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43. To save the highlighted material, again paste (edit/paste or control/v) the material into a Word Processing or NotePad file and save the document to your computer or flash drive.
Remember that these two 'copying emergencies' methods are used when the publisher's options (save, print or ) are not available. Reminder - If you cannot 'access' a full-text article, see the 'Access Problems and Solutions' document at: the beginning of this module.
Updated:
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