1. Making the Job Match: Strategies to Address Employers "Multi-Tasking" Rob Hoffman Employment Analytics March 20, 2014

2. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 2 What well cover Strategies to address the multitasking requirement A focus on the business-side of customized employment Examples of how these strategies were implemented Creating broader opportunities through effective career planning and discovery

3. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 3 Why this topic? Response to a question posted on the JDX Listserv Difficulties working with large retailers/companies that require employees to perform numerous tasks/duties Job seeker interested/capable but a couple duties did not match (cutting wood/glass) Asked for suggestions on how to work with companies when this arises High likelihood well experience a similar situation

4. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 4 First things first… It involves principles/strategies used with customized employment Discovery, Good Relationships, Negotiation/ Proposals, Cost/Benefit Analysis, Job Carving/ Streamlining Job Carving/ Streamlining, etc. Cost/BenefitAnalysis Discovery Negotiation/Proposals Good Relationship s

5. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 5 A Few Ways to Approach This Work with that company Look for similar positions at businesses who may have more flexibility Broaden the scope of job possibilities Work with that company Look for similar positions at businesses who may have more flexibility Broaden the scope of job possibilities

6. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 6 A Few Ways to Approach This Its not one or the other, they all should be a part of your overall job development strategy Work with that company Look for similar positions at businesses who may have more flexibility Broaden the scope of job possibilities Its not one or the other, they all should be a part of your overall job development strategy

7. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 7 Work with that company More challenging… but not impossible What makes it more challenging: Many decisions, policies, etc. are made at the corporate level, not the retail level Current job duties/functions have been developed/analyzed at a high level Local managers dont have decision making authority to make major changes/adaptations to corporate practices/policies May look at it as an accommodation Mindset: They are for current employees, not possible employees Work with that company

8. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 8 Work with that company Strategies/Approach You have to approach it from the businesss perspective Look for gaps/opportunities Increased productivity Inefficiencies Unmet needs (or unrealized needs) Determine costs/benefits Direct/indirect Job Analysis InterviewsInterviews ObservationObservation Record ReviewRecord Review

9. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 9 Courthouse Example Wanted to deliver mail No positions existed (yet) Took a very scientific approach (find the biggest building in Sheridan) Arranged informational interview then did job analysis We dont have any issues with the mail that would warrant hiring someone

10. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 10 Courthouse Example Results Administrative assistants in each department were responsible for mail Took each an average of 45 minutes and multiple trips Ran the numbers and developed proposal 8 staff x 45 min = 360 min (6 hrs. per day) $12.50 hr. x 6= $75 per day $375 wk./ $19,500 yr. spent to get mail Hire Roger at $8 hr., 4 hrs. per day $11,500 or 920 staff hours freed up Commissioners approved Saved County over $10k (had budgeted for PT pos.)

11. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 11 Look for similar positions at businesses who may have more flexibility Focus on Positions… then Places Theres a tendency to jump to places Consider this process instead: What types of jobs have those tasks What businesses have those jobs Prioritize Best match Existing relationships Getting to decision maker More flexibility Look for similar positions at businesses who may have more flexibility Prioritize Best match Existing relationships Getting to decision maker More flexibility What businesses have those jobs What types of jobs have those tasks Used this process when the question was initially posed on the JDX listserv…

12. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 12 Profile – Packs Hardware Broad (almost vague) Job Descriptions Averages 6 FT, 8 PT (ages 17 -92) At least 4 PT positions are reserved for students Doesnt expect everyone to do everything, we know what needs to be done and they figure it out Older employees help the younger ones Key observations: Locally owned/operated (decision maker) Community involvement Social responsibility Flexible/adaptable Co-worker support (natural supports) Values providing opportunities over jobs anyone can give someone a job, we want to provide opportunities for these kids so they will be successful in life

13. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 13 Profile Broad (almost vague) Job Descriptions Averages 6 FT, 8 PT (ages 17 -92) At least 4 PT positions are reserved for students Doesnt expect everyone to do everything, we know what needs to be done and they figure it out Older employees help the younger ones Key observations: Locally owned/operated (decision maker) Community involvement Social responsibility Flexible/adaptable Co-worker support (natural supports) Values-Ex: providing opportunities over jobs anyone can give someone a job, we want to provide opportunities for these kids so they will be successful in life Big V Country Mart Damn Barry, stole the hardest worker we ever had Big V Country Mart Damn Barry, stole the hardest worker we ever had Oh heavens no! Not anymore. Were still looking for two fingers and a thumb from the first batch of kids who worked here (laughs)

14. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 14 Broaden the scope of possibilities Back to Where it all Starts Career Planning and Discovery Its about seeking answers Use information to figure out positions that make sense, not places (these will come) Its not all about tasks, interests play a major role in identifying possibilities Another process to consider… Broaden the scope of job possibilities

15. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 15 Job Type Job Type Creating Broader Opportunities Conditions & Preferences Interests & Skills Group 1 Group 3 Attributes Work/Task/LifeExperience Group 2 Identify Common Elements Job Type Job Type Job Type Job Type Info from Discovery

16. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 16 Creating Broader Opportunities Skills Filing/Mailers Light mechanical (auto, general repairs) Customer Service Assist in Party/Reception Planning Gift Shop Pricing Merchandizing Gift Shop Displays Purchasing Painting walls Change Light Bulbs Cleaning Replace Ceiling Tiles Assist with Material Transport Assist with other Work Orders Clean outside with Fire hose Computer (MS Office, etc.) Att. To Detail Loves Sports Huge OSU Fan A guys guy Personable Loves Cars 20 Year old male

17. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 17 Job Type Alumni Office OSU Offices OSU Offices Athletic Dept. Athletic Dept. Job Type Alumni Office OSU Offices OSU Offices Athletic Dept. Athletic Dept. Conditions & Preferences Interests & Skills Automotive Office AttributesAttributes Work/Task/LifeExperienceWork/Task/LifeExperience Retail Identify Common Elements Job Type Detailer Parts Clerk Parts Clerk Museum Museum Job Type Detailer Parts Clerk Parts Clerk Museum Museum Job Type OSU Store Stadium Store Stadium Store Sporting Goods Stores Sporting Goods Stores Job Type OSU Store Stadium Store Stadium Store Sporting Goods Stores Sporting Goods Stores Info from Discovery Creating Broader Opportunities

18. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 18 Final Thoughts Career Planning and Discovery is the most effective way to guide job development The multitasking requirement isnt going to go away…but we can turn it into an opportunity using the right approach Figure out where the highest likelihood for success will be Look for opportunities to enhance your knowledge and skills on customized employment (especially the business-side)

19. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 19 Questions Learn more about TACE Job Development Exchange www.tacesoutheast.or g/network/jdx/ www.tacesoutheast.or g/network/jdx/ Rob Hoffman Employment Analytics rob@employmentanalyticcs.com 816.258.1780

20. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 20 Job Development Exchange (JDX) Southeast TACE formed a JDX Advisory Committee Convened focus groups with job developers in the Southeast

21. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 21 Learn more about TACE Job Development Exchange www.tacesoutheast.org/network/jdx/ www.tacesoutheast.org/network/jdx/

22. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 22 Register for Upcoming JDX Webinars May 8, 2014 How to Position Your Employment Services in the Labor Market – Part 1 How to Position Your Employment Services in the Labor Market June 19, 2014 How to Position Your Employment Services in the Labor Market Presentation - Part 2 How to Position Your Employment Services in the Labor Market Presentation - Part 2 July 15, 2014 The Four Steps to an Employer Relationship The Four Steps to an Employer Relationship August 7, 2014 Managing Stress and Feelings of Isolation Related to Job Development Managing Stress and Feelings of Isolation Related to Job Development

23. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 23 Thank You

24. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 24 Education Credits CRCC Credit - (1.5) By March 30th participants must score 80% or better on a online Post Test and submit an online CRCC Request Form via the MyTACE Portal. My TACE Portal: TACEsoutheast.org/myportal

25. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 25 Southeast TACE Region IV Toll-free: (866) 518-7750 [voice/tty] Fax: (404) 541-9002 Web: TACEsoutheast.org MyTACE Portal: TACEsoutheast.org/myportal Email: tacesoutheast@law.syr.edu

26. TACE Center: Region IV, a project of the Burton Blatt Institute. Funded by RSA Grant # H264A080021. © Employment Analytics 2013 All Rights Reserved 26 Disclaimer This presentation was developed by the TACE Center: Region IV ©2014 with funds from the U.S. Department of Education, Rehabilitation Services Administration (RSA) under the priority of Technical Assistance and Continuing Education Projects (TACE) – Grant #H264A080021. However, the contents of this presentation do not necessarily represent the policy of the RSA and you should not assume endorsement by the Federal Government [34 CFR 75.620 (b)].