1. within the e-Government strategy (portal strategy)
The austrian e-government plattform „
within the e-Government strategy (portal strategy)
Siegfried Putz
DG e-Government WG, Athens 10./11. April 03

2. What is Help? A national internet platform
for all Austrian authorities to support official proceedings
Strictly customer oriented
69 life situations for citizens
45 business situations for entrepreneurs
The result of decentralized co-operation
“Cross authority platform”
no change of responsibility, no Super Authority

3. What does it look like?

4. Statistics of access

5. What does it provide? Round the clock access – 365 days per year
Dealing with authorities via the Internet
Information about authorities
Predesigned documents to fill in or print out
HELP-Business
Service for entrepreneurs
HELP for disabled persons
To enable physically disabled citizens to access official proceedings

6. What does it provide? HELP for foreign citizens
Providing information for foreign citizens living and working in Austria
@mtsweg online (online proceedings)
10 online proceedings in 23 communities
Interactive Guestbook
Questions from the public are answered
Newsletter
a subscription service to be up to date

7. WAI – Web Accessibility Initiative
already AA-Level in HELP
Enable physically disabled citizens to access official proceedings
no technical complex processes but structured content
Cooperations:
Austrian Association for Internet Users
European Blind Union

8. Citizen´s focus of HELP
Satisfied citizens:
Time savings
preparing interactions with authorities
Online proceedings
all required documents
Dealings with authorities become predictable
correct sequence of steps to be taken when contacting authorities
Personel contact
Questions, praises in the interactive guestbook
Feedback
Questionnaire „HELPMIT“, Guestbook

9. HELPMIT - Questionnaire

10. Towards true e-government
Development of HELP
Step 1 (provision of information)
Information about authorities
Link concept „Public Austria“
Step 2 (electronic transfer of applications)
Online proceedings Status: 10 proceedings with 23 partners (municipalities, county administrations) including online-payment
Planning the future
Handling of complex proceedings (digital signature, status information of official proceedings)

11. Available online proceedings
Application for Information on a person´s residence
Company Tax Declarations
Dog Registration
Registration of public events
Notice of Loss
Business license
Graveyard fares
Several affairs of trade (registration of a trade, change of firm wording, registration of further business premises,…)

12. Partners of the online proceedings

13. Most popular life situations in 2003

14. European Governments on-line

15. ICT - Board Chief Information Officer Monitoring/Reporting
Chancellor
Vicechancellor
Chief Information Officer n
CIO
CIO
CIO
CIO
CIO
CIO
Ressort
Ressort
Ressort
Ressort
Ressort
Ressort
ICT
BOARD
CIO
CIO
CIO
CIO
CIO
CIO
Ressort
Ressort
Ressort
Ressort
Ressort
Ressort
Monitoring/Reporting
Quality Assurance
Operative Unit

16. Architecture

17. Security layer & citizen card
SW modul for citizen card
Interface definition
independent from techn. developements
Infobox (storage management)

18. Modules for online-applikations
Basicmoduls for secure online-transactions (java)
MOA - signature examination (1Q 2003)
MOA – server signatur exam.
MOA – identifikation & authentification

19. Service delivery
Full online – proceeding
Immediate delivery vs. Notice for collection (esp. Server)
Traditional delivery

20. XML e-signatures
Best suitable for e-government
E-signature compatible
Plattform independent
Interoperability
Definition of XML-shemes

21. E-payment
e-signatur technology
Signed payment receipt (attachement)
In cooperation with Austrian banks (standards)

22. Portal Strategy
Portal functionalities and applications have to work independently
Portals can‘t have any application responsibilities (and are not able to do so)
Portal functionalities are mainly
Communication &
Comfort enhancing
Portals represent an environment to support accessibility
agreement & standards