1. Pegasus Impact Priority and Urgency
There are new Impact and Urgency Values in Pegasus ESS (Employee Self Service)
11/11/12 in Pegasus

2. SLA Target Date
There is an SLA Target Date field on the Incident form.
The SLA Target Date will appear on the Incident form until the Incident is set to Resolved.

3. Default Deadline Calculations
Gold Service Level (based on 24 hour day x 7 days)
Impact Priority Deadline
Critical(Site / Organization affected) Critical 4 hours
High (Department affected) 1-High 8 hours
Medium (Group / Unit affected) 2-Medium 16 hours
Low (1 person affected) 3-Low 40 hours
Bronze Service Level (based on Mon-Fri 8a-5p)
Critical (Site / Organization affected) Critical 4 hours