1. ICT Strategy
Service Management

2. As-is situation Two separate technical infrastructures OSS vs. BSS
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Two separate technical infrastructures
OSS vs. BSS
OSS is 16x greater in financial terms
Two “parallel universes” - competing architectures
Fails “One Agency = One EA” maxim
Strategic Architect Forum 2004© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

3. Network Convergence One Agency = One network
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Network Convergence
One Agency = One network
Expand NRTS – leverage investment in national fibre network
Standardise on IP for Data, Voice and Video
Single terminal access via a UOI
Economies of scale
Integration
Flexibility
Strategic Architect Forum 2004© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

4. Domains Although one logical network…
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Domains
Although one logical network…
Physically, a network of networks
Concept of domains and “Circle of Trust”
Federated identities (Single Sign-On)
Strategic Architect Forum 2004© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

5. Service Supply Chains BSS Atos Origin (ITIL v3) OSS NRTS
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BSS
Atos Origin (ITIL v3)
OSS
NRTS
Area Teams (TechMAC’s):
Conceptually similar to the multi-service provider environment of the Public Sector Network (PSN)
Requires similar competitive, multi-supplier environment
Services need to be managed in a consistent manner (ITIL)
Strategic Architect Forum 2004© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

6. PSN Service Architecture
The PSN Service Architecture enables service inter-working and is shown below:
SDF – Service Delivery Framework

7. Service Oriented Procurement Architecture

8. Service/Contract Model

9. Network Services
Under Network Convergence, this is an extended NRTS service
Current service runs from
Needs to become PSN-compliant
Currently a single network domain
Separately managed
Currently Open and Untrusted

10. SOA Runtime Environment
Conceptually, an Enhanced Network Layer, in PSN terms
A new service – essentially the Enterprise Service Bus (ESB)
Provides the “Glue” for all other services
New Managed Service Provider required
Requires Systems Integration capabilities

11. Virtualised Data Centre
Existing Data Centres:
Operational (OSS):
Coleshill
Westhoughton (Disaster Recovery Centre)
Business (BSS):
Andover (Atos Origin)
ICT Service Transformation (Atos Origin) is a step in the right direction (but only BSS Domain)
Need to extend into OSS Domain

12. Traffic Technology Area Teams/ TechMAC’s (x14)
Future scope for rationalisation (Novation in the interim?)
Need to appear to HA as one virtual team

13. Traffic Information
Currently divided between NTCC and RCC’s (All Traffic Mgt Centres – TMC’s)
Common capabilities:
Traffic Management
Incident Management
Leading to the Common Control Framework
Virtualised To-Be architecture separates capabilities from organisation
Focus on services, e.g. TI2011+ and TCP
New Service Provider(s) 2011/2012

14. Common/Shared Services
Some may be provided externally on a Pan-Government basis (i.e. Shared Services):
HR and associated finance (Payroll, expenses, etc.)
GIS and cross-agency Incident Management
Others will be internal:
Unified Network Model
National State of the Network
Identity Management/Single-Sign-On

15. End-User (Desktop) Services
Includes the Unified Operator Interface
All other Desktop services and associated infrastructure
Currently Atos Origin for BSS/HAbIT
OSS – various????
HA-wide service required

16. Security Services
Security Operations Centre (central monitoring/response)
Federated approach – domain-based
Automated provisioning:
From HR system for internal staff
From Contract Management system for 3rd party contractors
Standards-based:
Security Access Mark-up Language (SAML)
Liberty Identity Federation Framework (ID-FF)
WS-Federation
Security as a Service (not by Application)
Enterprise Single Sign-On (ESSO)

17. Systems Integration
Requires partnership with a recognised Systems Integrator
Establish an Integration Centre of Excellence (ICE)/Integration Competency Centre (ICC)
Design-time services to support Programmes/Projects and developers
Run-time support services to support Service Delivery, Operations & Maintenance

18. Service Delivery Service Delivery includes: Atos Origin for BSS
Service Level Agreement (SLA) Mgt
Capacity Management
Contingency Mgt (Business Continuity)
Availability Management
Atos Origin for BSS
Various for OSS
Needs to be consistent across the HA (ITIL-based)

19. Operations & Maintenance
Service Desk/Service Request Mgt
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
Atos Origin for BSS
Various for OSS
Needs to be consistent across the HA (ITIL-based)