1. Team Culture Presentation: Manufacturing
Roger Anderson
Leslie Burgy
Simonette Elgert
Team Culture Presentation: Manufacturing
Simonette Elgert

2. Objectives
Provide an Overview of Hino Motors Manufacturing, U.S.A, Inc.
Discuss Hino Motors’ Management and Culture in terms of:
Leadership and Management Techniques
Motivational Tools and Techniques
Communication Methods
Change Implementation Practices
Compare and Contrast Manufacturing and Healthcare Leadership Cultures
Simonette Elgert

3. Hino Motors Manufacturing USA, Inc.
A wholly owned subsidiary of Hino Motors, Ltd. (Japan) and a Toyota Motor Company
Primary business in USA is medium duty trucks.
Corporate office in Michigan, with three assembly plants in California, West Virginia, and Arkansas
800 Employees in the USAhttp://youtu.be/oeSx-Wq6OWA - Youtube Link
Simonette Elgert

4. Leadership and Management Techniques
Vision and Mission Shared with All Employees Operational Drivers Identified as “4 Pillars” I. Offering Competitive Products II. Expanding Overseas Operations III. Boosting Productivity and Supply Capability IV. Training Trustworthy Personnel
Simonette Elgert

5. Leadership and Management Techniques

6. Leadership and Management Techniques
Leadership style is driven by the parent culture, therefore is more autocratic. Current senior leadership team is entirely Japanese, however the succession planning is directed at transitioning to a more domestic team.
Simonette Elgert

7. Motivational Tools and Techniques
This is an acknowledged area of difficulty for Hino Motors. Culturally, the need to motivate employees is not recognized (Cole, 1980, p. 27).
Leslie Burgy

8. Motivational Tools and Techniques
There is no budget for these activities, so simple recognitions are used such as birthday celebrations, “top dogs”, luncheons, and small prize raffles.
They are not certain these are effective.
Leslie Burgy

9. Motivational Tools and Techniques
In response to these difficulties, human resources has instituted intermittent walking rounds. Ironically, this has backfired to some degree as some associates have questioned the authenticity of those they are encountering.
Leslie Burgy

10. Motivational Tools and Techniques
Objective evaluation system used with goal setting and revision. One-five scale, however three is the maximum score given and considered excellent.
Leslie Burgy

11. Communication Methods
Very deliberate and intentional steps taken in this area.
No formal offices/walls (transparency)
2 max, then call (relevant communication)
Brief communication, use pictures where appropriate (clarity)
Leslie Burgy

12. Communication Methods
Formal meeting schedule in place to facilitate standard communication. Timing depends on work unit/type: Corporate: Monthly Corporate Depts.: Weekly Purchasing: Daily Plants: Every 2 Weeks
Leslie Burgy

13. Communication Methods
External Communication Tools:
Corporate Newsletter/Brochure
Annual World Conference in Japan
Web Presence
Community Involvement
Leslie Burgy

14. Change Implementation Practices
Uses a Top-Down methodology
Some variation depending on local governance and regulations
Very autocratic in general – no formalized process for associates to engage in performance improvement outside of accepted tools.
Roger Anderson

15. Change Implementation Practices
Sanctioned change management processes are rooted in the Lean methodologies of Kaizen and the 5 S’s. Kaizen: principle of continual improvement based on low-risk, low-cost changes (Jacobson, McCoin, Lescallette, Russ, & Slovis, 2009, p. 1342) 5 S’s: Sort, Set in Order, Shine, Standardize, Sustain (Strouse, 2008, p. 56)
Roger Anderson

16. Comparisons with Healthcare Culture
Manufacturing -Autocratic -Mission/Values Stated -Customer Focused -Quality & Safety Focus -Community Involvement -Lean/Six Sigma Healthcare -Democratic
Roger Anderson

17. References
Cole, R. E. (1980). Work, Mobility, and Participation: A Comparative Study of American and Japanese Industry. Berkley: University of California Press. George, M., Rowlands, D., & Kastle, B. (2004). What is Lean Six Sigma? New York: McGraw-Hill. Jacobson, G. H., McCoin, N. S., Lescallette, R. M., Russ, S. M., & Slovis, C. M. (2009). Kaizen: A method of process improvement in the emergency department. Academic Emergency Medicine, Schein, E. H. (2010). Organizational Culture and Leadership (4th Edition). San Francisco, CA, United States of America: Jossey-Bass. Strouse, R. (2008). Adopting a lean approach. EE-Evaluation Engineering, 56.
Roger Anderson

18. QUESTIONS/COMMENTS?
Team