1. Accessories Digital Solution eCommerce Program

2. ADS eCommerce – Program Highlights
What is ADS (Accessories Digital Solution)?
B2B: Direct ordering to ADI
Dealer In-store catalog search/shop functionality
B2C exposure:
Dealer website
NEW Divisional website(s) – Chevrolet.com, GMC.com, Buick.com, Cadillac.com
Newest Feature – Divisional Website Ordering
The newest feature allows customers to purchase online from participating dealers and choose one of three ways for delivery:
Dealership pickup
Dealership installation
Ship direct to customer

3. ADS eCommerce – eCommerce Site Walkthrough
Selects Vehicle
Selects Part(s)
Selects Dealer
Start
Reviews Cart
Customer Info
Checkout
Payment
Confirmation
Shipped
Delivered

4. ADS eCommerce – Automated Order Flow
Streamlined Fulfillment Process
Brand Site Orders only
Note Authorization vs. Capture timing
Dealer Site Orders still require manual fulfillment and capture
to customer with FedEx shipping details
Order to Customer
Customer Places Order
ADS Platform Captures Funds & Sends Order to ADI
ADI Receives Order and Ships
Order to Dealer
Dealer contacts customer
Automatic
Process
Manual Process
to customer
PO# generated “EC ”
to dealer
and ADI

5. ADS eCommerce – Order Flow: Shipped to Dealer
Packaging - (Orders sent to dealer for install/pick-up)
1) Sticker on packaging identifying order as eCommerce.
2) Sales order slip placed in packaging pouch.
eCommerce 1 2
ADI inserts sales order slip from ADS. Contains customer contact info and order details.

6. ADS eCommerce – Order Flow: Shipped to Customer
Packaging - (Orders sent to customer directly)
1) Branded sticker placed on packaging
2) Card placed in package
3) Sales order slip (placed in package) 2 3 1

7. ADS eCommerce –Launch Plan & Status Overview
GM ADS eCommerce launched nationally in February:
February 22nd
buick.com
gmc.com
cadillac.com
February 23rd
chevrolet.com
Current Coverage by State
Status
Number of Dealers
Completed 9
Legacy 3
PayPal Only 39
Requires MC Setup
136
Requires Upgrade 4
Unenrolled 68
Grand Total
259
MasterCard Enabled Dealers:
Amesbury Chevrolet
Battles Buick GMC
Bill Dodge Buick GMC Cadillac
Capitol City Buick GMC
Chevrolet of Jersey City
G. Stone Motors
Hurd Auto Mall
Open Road Chevrolet
Shearer Chevrolet Buick GMC Cadillac

8. ADS eCommerce –Dealer eCommerce Set Up
In ADS:
Via
Ideally:
Name of Aquirer/ISO
Ask who the merchant account is with
Toll free number
Merchant Account Number
Tax ID Number
At a Minimum:
Contact information for Controller/CFO/Office Manager

9. ADS eCommerce – Launch Marketing Support
Activities
Brand Site promotions
Paid search
Online Display Advertising
Owner announcement
GM Card statement insert
Integration with brand communications, including owner s and magazines
Manufacturer funded coupons

10. ADS eCommerce – Order Billing Process
At time of purchase dealer collects all order funds
Part(s) amount
Shipping (Ship-to-Home order type)
Taxes
Following month GM will credit / debit the dealer accounts to offset charges.
GM will debit accounts to collect shipping and 7% part MSRP fee*
*excludes IBP Accessories
GM will credit accounts for manufacturer offered coupons
(See following slide for visual flows of this process)

11. ADS eCommerce – Order Billing Process
Divisional Site (ex: Chevrolet.com) Orders Billing Process (regular order: debits/credits)
Order Funds Transferred
to Dealer Merchant Account
VBARS Process
(Dealer Open Account)
CUSTOMER
DEALER
Shipping Amount GM
Order Funds
(Order Total)
7% of MSRP $
Manufacturer
Coupon Amount
Divisional Site (ex: Chevrolet.com) Orders Billing Return Process (return: debits/credits)
Order Funds Transferred to Customer
from Dealers Merchant Account
VBARS Process
(Dealer Open Account)
CUSTOMER
DEALER
Shipping Amount GM
Order Funds
(Order Total)
7% of MSRP $
Manufacturer
Coupon Amount

12. ADS eCommerce – Billing
Dealer can easily see ADS transactions against their open account by utilizing BARS Reprint application within Global Connect.

13. ADS eCommerce – Return / Refund Policy
Return Policy
Customer may return accessories purchased on GM Brand Site eStore(s) for full refund, including shipping, if applicable, within 30 days of customer receipt, provided
Customer returns accessory to selling dealership
Customer provides proof of purchase
Accessory is original condition (i.e. new and unused) and customer returns all parts/components
Return Procedure
Customer returns accessory to dealer per Return Policy. Dealer refunds purchase price, including taxes and shipping, if applicable.
Dealer s proof of refund to
GM credits dealer’s open account for 7% part MSRP fee and shipping, if applicable.
If desired, dealer returns accessory to ADI for complete refund/credit.

14. ADS eCommerce – Q & A