1. Center of Excellence(CoE)
An organization of people aligned to specific communities of practice around a specific focus area to deliver Value-added results for customers
Dimensions
Activities
Standard Documents
Client Focus
Externally focused
Revenue Generating
Incubating broad based key capabilities
Enforce use of Standards, methodologies, tools and knowledge repositories
Service Catalog
Business Objective
List of CoPs within CoE
CoPs Plan
Financial Year Plan
CoP Charter
CoE KPIs
Governance Structure
Proposal Ready Content
Resource Roster
Innovation Plan
Client Satisfaction Survey
Mechanism to measure delivered quality and services
Internal Business
Provide Thought leadership
Build SME capability
Provide delivery support for services
Governance
Align with Service Area Strategies (e.g. Tech Strategy)
Connect with similar CoEs in other Centers (USI/MX/Romania)
Align all the resources to CoPs
Provide funds
Innovation and Learning
Obtain Certifications for practitioners
Market the practitioners certifications
Encourage Team building
Develop and monitor practitioner skills
Measurements
Assign SSM leader for CoE
Establish KPI goals for the CoE
Align CoE KPI goals with the SSM PY goals
Monitor and publish KPI’s