1. Employee engagement
The Best Contact Center Indonesia 2018

2. instruction
This template should be used Only for The Best Employee Engagement category.
Template can be modified, subject to your company template or regulation.
Please do not change the sequence of content to avoid misunderstanding of evaluators.
All information and data that presented have to be in period of Jan to Dec 2018 or Jul 2018 to Jun 2018.
Estimated time to present, include Question and Answer is 45 minutes per categories.

3. Company name
contact center brand

4. program
Award, Reward & Incentives, Engagement (Participation)

5. 1. background
Please explain the background and analysis of the program, including the opportunities, risks or challenges.

6. 2. DATA ANALYSIS
Please include data analysis includes tables or graphics as supporting information of the program.

7. 3. objective
Please describe the objectives, targets and indicators to be achieved for the implementation of this program.

8. 4. creativities
Please describe the detail concept of this program, includes scope of program, participants, and methodology to measure the successful of program.

9. 5. Key activities
Please describe the type of activities and timeline of implementation of this program.

10. 6. Key responsibilities
Please describe the role and responsibilities of the contact center and partners in the implementation of this program.

11. 7. Key resources
Please describe the required resources to execute this program, in terms of labor, technology and cost.

12. 8. turnover & retention rate
Please provide number of agent that leave contact center and number of agent that provide services month by month within 1 year period.
Jan
Feb
Mar
Apr
Mei
Jun
Jul
Aug
Sep
Oct
Nov
Des
Total Agent
New Agent
Agent Resign
Turnover Rate (%)

13. 9. employee satisfaction
Please provide methodology to measure employee satisfaction index and employee engagement, include comparative performance achievement, before and after the implementation of development programs.
Key Performance Indicators (KPI)
Methodology
Before the program (by date)
After the program (by date)
Employee Satisfaction Index
Employee Engagement
Employee Retention
Other KPI

14. 10. Key performance indicators
Please explain key performance indicators as achievement, comparative before and after the execution of this program.

15. 11. Additional information
Please provide any additional information as evidence of the execution of this program (include photos, video or related documents).

16. JUDGING GUIDELINES NO. PARAMETER % 1 BACKGROUND 2.5% 2 DATA ANALYSIST3
OBJECTIVE
10% 4
CREATIVITIES
15% 5
KEY ACTIVITIES
7.5% 6
KEY RESPONSIBILITIES 7
KEY RESOURCES 8
TURN OVER & RETENTION RATE 9
EMPLOYEE SATISFACTION
12.5% 10
KEY PERFORMANCE INDICATORS 11
ADDITIONAL INFORMATION
 TOTAL
100%

17. Thank you
The Best Contact Center Indonesia 2018