1. Becky Verastegui
ORNL December 10, 2007

2. The Office of the CIO and Information Technology Services Division are working together to modernize IT for ORNL
IT Services Division
Chief Information Officer
Software Application Services
IT Policy and Project Management
User Support Services
Infrastructure System &
Software Support
Communications & Security
Infrastructure

3. Information Technology Services
Delivering ORNL's computing, networking
and information infrastructure
and providing IT services and support to all of ORNL
User Support Services
Communications Security & Infrastructure
Desktop support for
Windows, Mac, and Linux
Central desktop purchasing
Helpdesk call center
Top Rate Network Infrastructure
Extensive wireless network
Separate network for Visitors
World-class network perimeter cyber defense
Defense-in-Depth
Network Access Control
ORNL IT is Here to
Differentiate World Class R&D
Software Application Services
Business Applications for R&D and Core IT Operations
Web Design and Development
Systems analysis and design
Web site design and maintenance
Web application development
Database design and creation
Data warehousing
Strategic planning
Infrastructure Server & Software Support
Maintenance of central Web services
Administration of central mail services
FAX and pager gateway services
System Administration
All flavors of UNIX
single and cluster systems
AD and Windows domain services

4. Information Technology Services
Becky Verastegui, Director
Linda Duncan, Division Secretary
Operations Manager
Mike Turpin
Software Application
Services
Ron Parr
User Support
Services
Bob Beane
Infrastructure Server & Software Support
Suzanne Willoughby
Communications
Security & Infrastructure
Don Williams

5. Information Technology Services Software Application Services
Ron Parr
Software Application Services
Ron Parr
Business Applications for R&D and Core IT Operations
Web Design and Development
Systems analysis and design
Web site design and maintenance
Web application development
Database design and creation
Data warehousing
Strategic
Deb Alvaro2
Rhonda Atwater
Fred Baes
Karen Barry
Connie Begovich
Gail Benefield
Randy Benson
Jerry Bentz
Michael Bjerke
David Bond
David Broughton
Bob Bryant
Linda Burnett
Jim Calfee
Bert Callahan
James Calloway
Laura Chavez-Becker
Ron Clark
Amy Coen
Don Cross
Dennis Davis
John Drake
Ray Ferguson1
David Gisy1
Ken Gray
Web Gudmundson1
Randy Haese
Dionne Harper
Becky Heatherly
Jeffrey Hensley
Dolores Hight
Danny Honeycutt
Brad Horn1
Dennis Hovey
Janice Ishee
Michael Johnston
Russell Langley
Cindy Latham
Lamar Lepard
Letitia Lewis2
Schree Liafsha
Sheryl Martin
Jeri McNeany
Don Merical
Diane Merrill
Mike Miller
Lynn Morton1
Ron Mulig1
Steve Parham
Jeff Parkison
Jim Pearce
Susan Perkins
Rick Phillips
Mike Pung
Justin Rogers
Robert Schoenfeld
Kevin Sellars
Paige Stafford
Donna Starnes1
Rick Stephens
Fern Stooksbury
Rob Tannert
Vince Tillman1
Tom Willoughby
Judy Zager
John Zisman

6. Information Technology Services
User Support
Services
Bob Beane
User Support
Services
Bob Beane
Greg Bell
Cynthia Brackett
Jack Breazeale1
Kathy Brooks1
Joe Brown1
John Bui
Sheila Causby
Glenn Cross
Terry Heatherly
Janice Hughes1
Robbie Humphrey
Donna Inman
Lara James
Roberta Jones1
Ben Kelmers
Marilyn Langston
Cynthia Leach1
Tom Marsh1
Jimmy Miller1
Janice Moody1
Bill Nelson
Russ Overbey
Kathleen Palmer2
Terrell Patrick
George Phipps1
Rodney Renfro1
Jim Rhyne
Anne Rowland
Anthony Seay
Glenda Sharp
Doug Smelcer
Ed Stanford
Lance Treadway1
Danny Walls
Teresa Wilson1
Greg Winfree
Helpdesk call center
Macintosh and PC
desktop support
UNIX workstation
Computer center
operations
Central desktop
purchasing

7. Information Technology Services
Infrastructure Server and Software Support
Suzanne Willoughby
Infrastructure Server & Software Support
Suzanne Willoughby
Bill Briscoe
Shui Chang
Carlos Cunningham
Denny Depp
Mark Dobbs
Brett Ellis
Mark Fletcher
Michael Galloway
Dave Giles
Judy Green
Dave Greenwood
Janice Greenwood
Pam Hale
Russ Hand
George Hill
Tom Karaus
Reggie Lindsey
Mark Rogers
Larry Rosenbaum
Terry Scoggins
Janie Sharp
David Sill
Jim Simmons
Brian Swail
Charles Thomas
Jennifer Tippens
Jim Trater
Jon Truan
Brian Wallace
Scott Wood
Maintenance of central Web services
Administering central mail services
Provides FAX and pager gateways
System Administration
All flavors of UNIX
single and cluster systems
AD and Windows domain services

8. Information Technology Services
Communications Security & Infrastructure
Don Williams
Communications Security
& Infrastructure
Don Williams
Mary Ann Collins
Jimmy Duncan
Rex Duncan
Warren Everett
Joe Evon
Chuck Fisher
Mark Floyd
Joe Foust
John Gerber1
Marion Henry
Susan Hicks
Greg Hinkel
Jay Jernigan
Brenda Johnson
Bruce Johnston
John Long
Chip Newman
Chad Pfleger
Clark Piercy
Keith Sanford
Matt Smith
David Wantland
Top Rate Network Infrastructure
Extensive wireless network
Separate network for Visitors
Network Access Control
World-class network perimeter cyber defense
Vulnerability testing
Perimeter intrusion
detection
Enterprise virus
protection
Scanning
Video infrastructure
Telecommunications
services
Defense-in-Depth

9. While maintaining a consistent or reduced cost profile
30,000 foot ORNL IT Plan
Consolidate IT Staff
Cyber Security Revitalization
Desktop management & standards
Network segmentation
IT Governance & Standards
Customer relations (SLA)
Standards to cost
Application Transformation
IT architecture and standards
Update infrastructure to standards
Standardize business applications
Modernize user tools
2006
2007
2008
While maintaining a consistent or reduced cost profile

10. FY08 planned Information Technology modernization projects
Application Standardization
(V1 June 2007, Prod 2H08)
Unified Portal
Single place for all applications
User / role aware “pushed” content
Content Management System
(Pilot Now, Prod 2H07)
User & project web pages and document stores
Information rights management
Vista
(Deploying now)
Office 2007
Improved Messaging
(Pilot 2H07, Prod 1H08)
Multi GB inboxes
Voic delivered in inbox
Check and reschedule meetings from phone
Unified Messaging
Presence awareness for all staff
Instant Messaging
Many-to-many video conferencing
Real-time web conferencing integrated with calendar
Leverage technology we already have

11. Top challenges for next 12 months
Transition cyber security revitalization project to operations without losing focus
Make useful progress on application standardization
Deploy new technologies without “too much” disruption
Improve service desk support despite changing technologies
Training and/or augmentation of IT resources to ensure necessary skills
Change information protection policy to support a single unified portal with multiple sensitivities levels and users
Manage uncoordinated information release by the individual

12. What consumes most of our time…
Ever constant cyber security threats
IT modernization
Legacy information silos inside ORNL
Battelle-wide IT vision & efficiencies
Getting workforce comfortable with new technologies