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Introducing Swaggies
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What is Swaggies? Swaggies is a simulated workplace which can be used for the development and assessment of competencies
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Learner/Teacher Roles
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The Learner The learner becomes an employee of the company
The employee is allocated a position within one the following departments – Administration Human Resources Accounts Sales & Marketing Tasks carried out are relevant to the allocated job role
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The Teacher The teacher assumes the role of the employee’s manager and provides … assistance, advice and feedback on workplace performance a mentoring role which will assist the employee’s career development
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About Swaggies
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Company Profile Swaggies is a chain of franchised gift stores retailing authentic Australiana products Swaggies commenced operations with the Manly Store in 1996 There are seven stores operating in NSW Plans are underway for expansion to Victoria, South Australia and Tasmania
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Managing Director Steve Parsons
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Swaggies - Store Locations
Byron Bay Newcastle Manly Merimbula Wagga Wagga Orange Tamworth
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Products There are 16 product categories … Aboriginal Products
Australian Art Prints Books and Maps Boxed Gifts Cards, Calendars, Diaries CD’s Clothing Corporate Gifts Homewares Jewellery Leather Gifts Novelty Gifts Sheepskin Products Timber Handcrafts Toys and Games Videos
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Role of Head Office To seek new franchisees
To provide support to franchisees training in business system business plan for operations marketing and management support strategies for advertising campaigns customer service training To prepare advertising and promotional material for all stores To increase product range and supplier base To supply stock to stores
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Head Office Departments
There are six departments in Swaggies . . . Accounts Administration Human Resources Sales & Marketing Purchasing Warehouse
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Accounts Department The Accounts Department is responsible for financial management - pricing financial planning and analysis accounts receivable accounts payable petty cash Robert Marconi Accounts Manager
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Administration Department
The Administration Dept is responsible for ... reception and administrative support telephone calls/fax messages customer enquiries filing, photocopying handling mail stationery supplies Janet Parker Administration Manager
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Human Resources Dept The HR Department is responsible for ...
recruitment of HO staff OH&S programs payroll franchisee training programs staff training programs Lyn Singh HR Manager
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Sales & Marketing Manager
Sales & Marketing Dept The Sales & Marketing Dept is responsible for ... marketing plans and strategies marketing campaigns to attract new franchisees advertising and marketing material for stores sourcing new product suppliers liaison with existing supplier base Kylie Adams Sales & Marketing Manager
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Purchasing Department
The Purchasing Department is responsible for ordering products supplied by Swaggies stores together with all other goods or services required by the company Mark Jones Purchasing Officer Mary Anderson Purchasing Assistant
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Warehouse The Warehouse is responsible for ... Receiving products
Storage of products and other items Stock management and rotation Shipment of products to stores John Little Warehouse Manager
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Resource Files and Documents
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Database Files Access Swaggies database Product Categories Products
Suppliers Franchises Employees database Employees Word/Excel Swaggies database Product Categories Products Excel Suppliers Word Franchises Word Employees database Employees Word
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Staff & Stores Directory
Full contact details for … Head Office staff All stores
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Stationery General Stationery (all departments)
Accounts Department Stationery HR Department Stationery New Employee Training Program Worksheets Reflection Journals
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General Stationery Accident/Injury Report Form Agenda
Appointments Schedule Courier Booking Sheet Cross Reference Sheet Customer Complaint Form Facsimile File Log Sheet Letterhead Inwards Mail Register Outwards Mail Register Memorandum Message Slips Minutes of Meeting Notice of Meeting Petty Cash Vouchers Request for Servicing Stationery and Supplies Request form Things To Do With Compliments Slips
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Accounts Stationery Cheque Book Credit Advice/Adjustment Note
Delivery Docket Petty Cash Book Petty Cash Voucher Purchase Order Receipt Statement Tax Invoice
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HR Dept - Stationery Leave Form New Employee Form
Performance Review Sheet Time Sheet
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HR – NETP Worksheets New Employee Training Scheme (NETP)
Applies to all new employees for first three months of employment Worksheets are issued from HR and relate to various office functions Employee completes worksheet, prints 2 copies – 1 for manager, 1 for portfolio
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HR – Reflection Journals
Personal Reflection Journal Team Reflection Journal
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Image Library Custom-made images for product categories
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Image Library Cat B2 – Boxed Gifts Cat A1 – Aboriginal Products
Cat H1 – Homewares Cat S1 – Sheepskin Products
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Policy & Procedures Manual
Summary of Content About Swaggies Staff and Stores Directory Professional Conduct Working Conditions Duty Statements OH&S Emergency Procedures Verbal Communication Written Correspondence
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Policy & Procedures Manual
Summary of Content Style Guidelines Office Equipment Stationery Supplies Mail Petty Cash Conservation and Recycling Office Records Time Management Meetings Computer Operations
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