1. Integrated Technology Services’ Network Services Programs
Connecting with
Integrated Technology Services’
Network Services Programs
Robin Browder
General Services Administration
Federal Acquisition Service
Integrated Technology Services
March 16, 2010 1

2. Agenda Who We Are What We Do How We Do It Our Products and Services
Summary Benefits
During this session, I will introduce you to the world of Network Services Programs – our portfolio of telecommunications and IT solutions – that will enable Great Government Through Technology by assisting you in taking advantage of the latest telecom services, providing IP broadband services to the desktop, providing enhanced IT support to your mobile workforce, and connecting to your contingency locations all without compromising security.
Whatever technological approach your agency selects to supports its mission, Network Services Programs can assist you every step of the way.
During this session, I will cover:
Who We Are,
What We Do,
How We Do It,
Review Our Products and Services,
Describe What’s In It for You, and
Provide Resources for Additional Information.

3. ITS offers government access to the spectrum of IT products and services, and to strategic solutions that meet customer needs
ITS
“Great Government
through Technology”
Computer Systems & Hardware
Software & Applications
Satellite Services
Internet Services
Data Centers & Storage
Communication Networks & Services
Professional Services
Cybersecurity
Sustainability
Socioeconomic
Wireless &
Mobility
IT Offerings
Strategic Initiatives
ITS offers government access to the spectrum of IT products and services, and to strategic solutions that meet customer’s needs, including solutions that address cybersecurity, sustainability, socioeconomic, and Wireless/mobility

4. Integrated Technology Services Organization
Integrated Technology Services (ITS)
Edward J. O’Hare, Assistant Commissioner
Federal Acquisition Service (FAS)
James A. Williams, Commissioner
General Services Administration (GSA)
Martha N. Johnson, Administrator
Network Services Programs
Karl Krumbholz
GWAC Programs
Michael O’Neill
Planning and Portfolio Management
Kevin Conway
Acquisition Operations
Damon McClure
Infrastructure Optimization
Lawrence Hale
IT Schedule Programs
Patricia Waddell
Who We Are: Network Services Programs organizationally falls under the Office of Integrated Technology Services (ITS) headed by Edward O’Hare, the Assistant Commissioner. 4

5. ITS delivers products/services through four main channels
ITS helps government execute its core mission by making IT acquisitions:
Faster
Cheaper
Easier
Office of Infrastructure Optimization
Good for Government Programs
Network Services
Your one-stop shop for telecommunications solutions.
Governmentwide Acquisition Contracts
Comprehensive and flexible contracts that provide virtually any IT services
IT Schedule 70
Best available prices to government for IT commodities
ITS
ITS has a strong telecom and IT solutions portfolio that includes Governmentwide Acquisition Contracts, IT Schedule Programs, Strategic Solutions, as well as Network Services Programs.
ITS actively works with GSA’s industry partners and customers to ensure the array of IT solutions and telecommunications offerings remain relevant in support of your agencies' important broad-ranging missions.
In addition, ITS includes the service delivery roles and responsibilities for all Network Services product and service offerings.
Collectively, these programs enable agencies to meet your voice, data, and video telecommunications needs at better prices than you could obtain individually while reducing potentially duplicative customer acquisition efforts, allowing you to focus your increasingly limited resources on your core missions. 5

6. Network Services Programs (National & Regional)
Director
Network Services
Programs
Karl Krumbholz
Deputy Director
Program
Management
Transition
and Billing
Service
Development
Regional
Region 6
Heartland 7
Greater Southwest 5
Great Lakes 8
Rocky Mountain 4
Southeast 9
Pacific Rim 3
Mid -
Atlantic 10
Northwest /
Artic 2
Northeast and
Caribbean 11
National Capital 1
New England
Delivery
The Office of Network Services Programs is headed up by Karl Krumbholz and includes National as well as Regional Programs.

7. Pre-negotiated, cost-effective solutions
Value to the Customer
Pre-negotiated, cost-effective solutions
Network Services Programs provides a variety of portfolio offerings to meet your IT, telecommunications, and network services requirements.
Enables customers to focus on their core mission
Network Services Programs has the technical and acquisition expertise to simplify your procurement process allowing you to save time and reduce your risk.
The Network Services program supports federal agency missions by offering a variety of pre-negotiated, cost-effective Indefinite Delivery, Indefinite Quantity (IDIQ) contracts for telecommunications and advanced network products and services.
With the critical role that communications play in daily mission operations, maintaining the reliability and performance of agency networks is paramount.
To meet these goals, the Network Services Programs portfolio delivers best-in-class service providers who operate under performance-based arrangements to deliver high quality, reliable services locally, nationally, and internationally.
The Network Services Programs provide agencies with a variety of support services and technical expertise to successfully manage modern telecommunications networks.
The bottom-line for agency customers is Network Services Programs simplifies the procurement of telecommunications and network solutions thus saving the customer time.

8. Network Services Programs:
What We Do:
Network Services Programs:
Develops,
Delivers, and
Manages telecommunications services and IT solutions to meet current and future needs of Federal Agencies and Departments in support of global missions and functions
What We Do: Our office develops, delivers, and manages programs that provide for current and future telecommunications requirements of federal agencies and departments.
In addition, we also deliver efficient and cost-effective technical and operational support for our services and solutions.

9. By effectively leveraging competition
How We Do It:
By effectively leveraging competition
Thus offering the best available telecommunications services and IT solutions to Federal Agencies and Departments
At the best overall price in the marketplace
And delivering a fully integrated approach allowing agencies to focus on meeting mission requirements
How We Do It: We accomplish this by:
Effectively leveraging competition to offer the best available telecommunications services and solutions at the best overall prices in the marketplace, and
Providing a customer focused, highly responsive, fully integrated approach to help you meet your telecom and IT mission requirements.

10. Our Products: Network Services Programs Offers
Fixed price, global, commercial telecommunications contracts
Network-based IT applications or custom designed network solutions
Regional Telecommunications Services
Dedicated Customer Support Services
Our Products and Services: We offer an extensive suite of commercial telecom contracts and IT services available locally, nationally, and Internationally.
We also provide dedicated Technology Service Managers (TSMs) as our customers’ single point-of-contact to the world of network services.
Our TSMs:
Know the customer's needs;
Serve as an honest broker;
Introduce new services and technologies;
Maintain knowledge of contracts; and 
Participate in your agencies planning.
Our TSMs are a valued asset that illustrates our dedication to providing exceptional customer service throughout the life of our relationship.

11. Network Services Contract Vehicles:
Contracts
Award Date
No. of Service Providers
Networx Universal
March 29, 2007 3
Networx Enterprise
May 31, 2007 5
Managed Trusted IP Service (MTIPS)
Various 4
SATCOM II
May 2, 2007 25
Federal Relay
June 28, 2007 1
Regional Programs
Multiple
CONNECTIONS
January, 2003
The Office of Networks Services Programs currently offers the following technology contracts:
Networx Universal and Enterprise: Two broadly scoped acquisitions providing comprehensive service suites of telecommunication/IT services (replaces expiring FTS2001/Crossover contracts).
MTIPS: Supports OMB’s Trusted Internet Connection (TIC) initiative to reduce the vulnerability of the Government’s data by connecting to the Public Internet via a limited number of secure, trusted portals.
SATCOM II: Full range of commercial satellite services and end-to-end solutions including satellite phones, bandwidth, and terminals.
Federal Relay: Telephonically and internet based communication access for federal employees who are deaf, hard of hearing and speech disabled.
Regional Programs: A comprehensive range of local service offerings in selected metropolitan areas, and
Connections: One-stop shop for equipment, support services, or customized solutions for any office building, campus, or base environment.

12. Networx Overview Networx is:
Third in a series of major competitive telecommunications programs,
Replaces expiring FTS2001/Crossover contracts,
Provides telecommunications/IT services for civilian & DoD agencies,
Provides continuity of Geographical Coverage from the previous FTS contracts,
Requirements developed with full agency participation through the Interagency Management Council, and
Networx meets the most advanced government requirements for end to end IP Broadband Services.

13. Achieving Netxworx Goals
Networx Solutions
Specific Requirements
Better prices than the marketplace
Over 50 services including legacy and leading edge
Highly Competitive Prices
Full Service Vendors
Continuity
High Quality
Service
Alternative Sources
Operations Support
Transition Assistance
Continued availability of all FTS2001 capabilities
Enforceable vendor quality agreements
Broad array of offered and follow-on services
Ongoing competition for new requirements
Ordering, billing assistance as needed by agencies
Smooth and timely transition to new contracts
Negotiated, fixed-price CLINs; best prices available
Top quality providers; Service Level Agreements with credits
Universal contracts with one-stop shopping
Enterprise contracts to foster competition; technology refresh clause
Technology Service Managers, Central billing, C&A assistance
Transition Coordination Center (TCC)
Goals

14. Networx – Universal Services:
Telecommunications Services
Communications Transport
– Voice
– Circuit Switched Data
– Toll-Free
– Combined
– Private Line
– Frame Relay
– Asynchronous Transfer
Mode
IP-Based
– Premises-Based IP VPN
– Network-Based IP VPN
– Voice over IP Transport
– Content Delivery Network
– Converged IP
– IP Telephony
– Internet Protocol
Optical
– Synchronous Optical Network
– Optical Wavelength
Wireless Services
– Cellular/PCS
– Multimode Wireless
Management & Application
Services
– Video Teleconferencing
– Managed Network
– Audio Conferencing
– Teleworking Solutions
– Call Center/Customer
Contact Center
– Web Conferencing
– Dedicated Hosting
– Collocated Hosting
– Storage
– Customer Specific Design
and Engineering
Security Services
– Managed Firewall
– Intrusion Detection and
Prevention
– Managed E-Authentication
– Vulnerability Scanning
– Anti-Virus Management
– Incident Response
– Secure Managed
– Managed Tiered Security
– Ethernet
– IP Video Transport
– Layer 2 VPN
– Dark Fiber
– Unified Messaging
– Collaboration Support
Special Services
– Land Mobile Radio
– Mobile Satellite
– Fixed Satellite
– Paging
Mandatory
Optional
Awardees
AT&T
Verizon
Qwest
Networx Universal contract includes 48 Services Spanning:
Telecommunications, IP based, Optical, Security, Wireless, Management and Applications, and Special Services.
It includes national and international coverage requirements
Minimum requirement -provide service to over 24,000 buildings (over 9,600 SWCs).
International coverage varies.
Strong competition for best prices
Awarded pricing levels are lower for most services as compared to current FTS 2001 contracts.
Contract period of performance includes a four year base period with three 2-year options.
Awarded March 2007 to
AT&T Corporation,
Verizon Business, and
Qwest Government Services.

15. Networx – Enterprise Services:
Mandatory
Services
Optional
Telecommunications Services
Communications Transport
– Voice
– Circuit Switched Data
– Toll-Free
– Combined
– Private Line
– Frame Relay
– Asynchronous Transfer Mode
– Ethernet
IP-Based
– Premises-Based IP VPN
– Content Delivery Network
– Converged IP
– IP Telephony
– IP Video Transport
– Layer 2 VPN
Optical
– Synchronous Optical Network
– Optical Wavelength
– Dark Fiber
Management & Application
– Audio Conferencing
– Teleworking Solutions
– Call Center/Customer
Contact Center
– Web Conferencing
– Dedicated Hosting
– Collocated Hosting
– Storage
– Video Teleconferencing
– Unified Messaging
– Collaboration Support
Security Services
– Managed E-Authentication
– Vulnerability Scanning
– Incident Response
– Secure Managed
Access Services
– Wireline Access
– Broadband Access
– Wireless Access
– Satellite Access
Special Services
– Land Mobile Radio
Wireless Services
– Cellular/PCS
– Multimode Wireless
– Paging
– Network-Based IP VPN
– Voice over IP Transport
– Internet Protocol
– Customer Specific
Design and Engineering
– Managed Network
– Managed Firewall
– Intrusion Detection
and Prevention
– Managed Tiered Security
– Anti-Virus Management
Awardees
AT&T
Level 3
Verizon
Qwest
Sprint
Networx Enterprise contract includes 50 Services Spanning:
Telecommunications, IP based, Optical, Security, Wireless, Management and Applications, and Special Services,
National coverage is required; international coverage is optional
Much less mandatory coverage required than Universal (300 buildings and 218 SWCs).
Contract period of performance is the same as Universal - includes a four year base period with three 2-year options.
Awarded May 2007 to
AT&T Corporation,
Level 3 Communications LLC,
Qwest Government Services,
Sprint, and
Verizon Business.

16. Why Transition to Networx?
FTS2001 Bridge Contracts Expire May/June 2011
Avoid loss of network services
Avoid increase in service and administrative costs
Benefit from Lower Prices on Networx Contracts
Currently Government-wide lost savings of approx. $18M/month
Comply with Trusted Internet Connections mandate and future Government mandates
The transition from the FTS2001 Bridge and Crossover contracts to the Networx contracts is occurring.
Agencies must transition because the FTS2001 Bridge and Crossover contracts are expiring.
Once transitioned, Agencies will benefit from generally lower prices on Networx contract.
Currently, Government-wide lost savings is approximately $18M/month while remaining on the older FTS2001 contracts.
Networx will allow you to comply with the Trusted Internet Connections mandate and future Government mandates as well.

17. Networx Transition Timeline
Continuity of Service
12 months remain before expiration of the existing contracts. 17

18. What Agencies Need to Do
Complete all Fair Opportunity Decisions by June 2010
Complete all orders by August 2010
Ensure services are cutover to Networx prior to May/June 2011
Disconnect remaining Transition Baseline Inventory
Make Transition an Agency priority
In order to meet the Transition Schedule and not lose service, Agencies must:
Complete all Fair Opportunity Decisions by June Failure to do so does not leave sufficient time to complete Transition by May/June 2011.
Complete all orders by August Failure to do so cancels Agencies’ ability to receive Transition funds
Ensure services are cutover to Networx prior to May/June Failure to do so could mean loss of service when contracts expire.
And finally, disconnect remaining Transition Baseline Inventory.
In order to meet the schedule milestones, Agencies must make Transition an Agency priority.

19. Networx – Pricing Information Access
Benefits
Price an entire network inventory
Price services by category
Price individual services
Compare between contracts and acquisitions
Available through Pricing Tool
Ten-year pricing trends
Key Performance Indicator (KPI) comparisons
Unredacted contracts
Pricer Training Guide
Vendor A B C
Pricer
Network Services Programs maintains tools and guides to assist Agencies in making decisions regarding their telecommunications services and providers.
An example of a tool available to Agencies is the Pricing Tool.
Agencies can use the Pricing Tool to price their services and compare costs between Networx service providers.

20. Network Billing and Inventory Management
Networks Services Programs also offers other technical and operational assistance to its customers.
An example is the billing and inventory management services we provide.
Agencies can choose to be centrally billed by GSA or directly billed by the service provider.

21. Standard KPIs – Performance-Based Services
Service Verification
Performance Credits
Acceptance Testing
On-going Performance
SLAs
Availability - Av
Time to Restore - TTR
Grade of Service - GOS
Bit Error Rate - BER
Latency
Jitter
Event Notification - EN
Response Time - RT
Networx has a standard set of common metrics or Key Performance Indicators (KPIs) to measure and report performance.
This standard set of KPI’s measures the primary dimensions an
Agency needs in order to evaluate service effectiveness.
The underlying KPI computations are service specific to reflect the broad range of service offerings and the Networx focus on
delivery of end to end services.
The eight standard KPIs are:
1 Availability,
2 Time to Restore,
3 Grade of Service,
4 Bit Error Rate,
5 Latency,
6 Jitter,
7 Event Notification, and
8 Response Time.

22. Networx: SLAs to Ensure Performance
Telecommunications Services
Communications Transport
– Voice
– Circuit Switched Data
– Toll-Free
– Combined
– Private Line
– Frame Relay
– Asynchronous Transfer Mode
– Ethernet
IP-Based
– Premises-Based IP VPN
– Network-Based IP VPN
– Voice Over IP Transport
– IP Telephony
– Internet Protocol
Optical
– Synchronous Optical Network
– Optical Wavelength
Management & Applications Services – Dedicated Hosting
Access Services – Wireline Access (Enterprise Only)
KPIs
Av (SDP-to-SDP)
Latency
Grade of Service (i.e. Packet Loss)
Jitter
TTR
Credits
Grade of Service
On-Time Provisioning
Billing Accuracy
The Networx contracts use Service Level Agreements or SLAs to ensure contractor performance.
What is a SLA? – It’s an agreement between the Government and the contractor stating the contractor deliver a specified service (for example, switched voice) at a performance level that meets or exceeds the agreed performance objectives for the service (for example, switched voice service availability, call blockage, time to restore from service delivery point to service delivery point).
There are 16 SLAs on Universal and 17 on Enterprise. Enterprise’s 17th is Wireline Access Services.
There are 4 service independent SLAs, i.e., network outage, time to restore, on-time provisioning, and billing accuracy.
Should a contractor fail to meet a SLA, the government is entitled to a credit. The government has up to six months to request SLA credits.
How do we do ensure SLAs are met? We monitor Key Performance Indicators (KPIs) such as:
Availability should be > 99.5%,
Call Blockage < out of 100 calls,
Time to Restore ≤ 8 hours with tech dispatch.
And if the contractor fails to perform in accordance with the SLAs, the customer is entitled to credits. For example, if the contractor fails to restore service by the Time to Restore objective (8 hours), the customer is entitled to a credit equal to 50% of the monthly recurring cost for the service.

23. Networx: Security Services
Managed Firewall (MFS)
Intrusion Detection and
Prevention (IDPS)
Managed E-Authentication (MEAS)
Vulnerability Scanning (VSS)
Anti-Virus Management (AVMS)
Incident Response (INRS)
Secure Managed (SMEMS)
Managed Tiered Security (MTSS)
Managed Trusted IP Service (MTIPS)
Networx offers a suite of security services to protect the infrastructure and applications from various security threats.
Examples of the security services offered by Networx include:
Managed Firewall Service safeguards internal networks and systems from hostile activity, protecting critical data from compromise and tampering.
Intrusion Detection and Prevention Service consists of software and hardware components that enable the monitoring and identification of potential security threats.
Managed E-Authentication Service consists of hardware and software components that provide for remote authentication of individual users over a network for the purpose of electronic government and commerce.
Vulnerability Scanning Service searches for security holes, flaws, and exploits on Agency systems, networks and applications.
AVMS provides the most current anti-virus software and tools.
Incident Response Service is comprised of both proactive and reactive activities. Proactive services are designed to prevent incidents. Reactive services involve telephone and on-site support for responding to malicious events such as Denial of Services (DoS) attacks; virus, worm, and trojan horse infections; illegal inside activities, espionage, and compromise of sensitive internal Agency databases.
Secure Managed Service offers an additional layer of protection by proactively scanning and monitoring traffic at the contractor’s security platform, before it enters the Agency’s network.
Managed Tiered Security Service provides Agencies with any of the four security levels, or tiers, of embedded security within their multi-tiered security architecture. The security levels range from Tier 1, Standard Service, to Tier 4, Network High Service.
Managed Trusted IP Service supports OMB’s Trusted Internet Connection (TIC) initiative to reduce the vulnerability of the Government’s data by connecting to the Public Internet via a limited number of secure, trusted portals.

24. MTIPS: Managed Trusted IP Service
MTIPS being added to Networx contracts to meet OMB M for Trusted Internet Connection (TIC)
MTIPS will include an Einstein 2 Enclave – with Passive Detection Capability
MTIPS also includes the following components:
Security Operations Center (SOC) for Agency Protection
Transport from Agency WAN to TIC Portal
Redundant Internet Access Service
Supply Chain Risk Management (SCRM) Requirements
Optional Features to Allow for Agency Unique Requirements
Einstein 3 – Intrusion Prevention Capability will be added to MTIPS as a future contract MOD
MTIPS purpose is to reduce vulnerability of the Government’s data by connecting to the Public Internet via a limited number of secure or trusted portals – rather than the very large number of direct connections from Government’s offices that have grown exponentially in the last decade.
OMB TIC Memorandum (M-08-05) to Heads of Executive Departments and Agencies on November 20, 2007 mandated optimization of “network services into a common solution” and reduction in external internet connections to enhance security for all Government information systems and combat cyber crime.
Modification to Networx has been necessary to ensure the contracts can be used by agencies to meet TIC requirements.

25. MTIPS: Trusted Internet Connection (TIC) Portal
Networx has become the vehicle to support most of the agencies seeking TIC service - which could be the majority of small agencies and many other agencies wanting to take advantage of the Networx contractors’ implementations.
MTIPS is comprised of the network infrastructure to transport IP traffic between the Agency Enterprise WAN and the Trusted Internet Connection (TIC) Portal.
This architecture will enable all portals to communicate with the US-CERT and each other to react effectively to global attacks thus protecting Agency’s data and infrastructure.

26. MTIPS: Features Encrypted Traffic
Scan and filter incoming and outgoing , web traffic and known bad mail
Agency Security Policy Enforcement
Forensic Analysis
Custom Reports
Ad-hoc user defined reports
Agency NOC/SOC Console - customized to Agency Requirements
Custom Certification and Accreditation Support
More stringent security controls
External Network Connection
Encrypted DMZ
The MTIPS combines selected inherent capabilities of Networx that meet the requirements issued by OMB in the “TIC Statement of Capabilities” and Memorandum M – Guidance for Trusted Internet Connection Statement of Capability Form (SOC) issued in April 2008.

27. MTIPS Point of Contact John Migliaccio 703-306-6334

28. Level of Virtualization Networx Hosted Solutions
Networx Offers Several Managed (Hosted) Computing Solutions
Shared Hosting
Virtual storage
Shared applications
On-demand provisioning
Pay-as-you go pricing
IT assets off-premise
Dedicated Hosting*
Management of servers, operating system, middleware for a variety of hardware platforms
Performance management
Restoration and backup
* Application Hosting (optional feature)
Collocated Hosting
24/7 secure Internet data center
Internet connectivity
Flexible bandwidth
Basic maintenance and support
IT assets are on & off-premise
Self-Hosting
Power, space, and bandwidth managed internally
Secured facility
In-house technical support
IT assets on-premise
Level of Virtualization
High
Low
3rd Party Vendors
Resilience on
Ability to Scale and Provision Computing Power Dynamically
Public & Private
Cloud Computing
Networx Hosted Solutions
Private
Data Center
Networx also offers several dedicated and collocated hosted solutions.
Networx will be modified to offer a range of cloud computing solutions and service offerings as Agencies migrate their applications to the cloud and identify their cloud computing requirements.

29. SATCOM II: Reliable Communications to meet a variety of Mission needs
Satellite
DSL or Cable Alternative
Indoor
Equipment
Portable Access
Mobile Access
Voice/Data/Video on a single device
Cellular
Backhaul
Non Line of Sight
Point to Multi-point
Broadband Wireless Connectivity
Portable/Mobile Point
to Multi-point
Local Loop Diversity
WiFi Inside
Our Network Service programs are designed to grow with our customers’ requirements to support full range of:
Emerging and existing needs,
Local access to global connectivity,
Supporting flexible and robust remote access to meet telework, business continuity, and mobile workforce networking needs.
Satellites are an important component of the wireless broadband environment.
Recognition of this emerging, integrated mixed-media broadband environment is driving the organization and development of all of our Network contracting and solutions delivery efforts to reliable, seamlessly and securely support all connectivity needs.
SATCOM II is designed to integrate together with these network environments and complements our other major acquisition programs.

30. SATCOM II Contractors: 16 Large Businesses
Sixteen of the contractor vendors are large in financial size and able to provide a large volume of services to agencies needing satellite telecommunications services, support and equipment.

31. SATCOM II Contractors: 9 Small Businesses
In addition to the satellite transport, application solutions, and engineering and operational maintenance support services the larger vendors offer, the small business vendors offer agencies satellite professional support services.
The smaller business vendors thus help us offer a larger scope of service options for agencies.

32. FCSA Points of Contact Jim Russo 703-306-6631 jim.russo@gsa.gov
Kevin Gallo

33. Federal Relay:
Established by Congress under Public Law , the Telecommunications Accessibility Act of 1988
Provides Federal employees who are deaf, hard of hearing and speech disabled equivalent communication access
Allows the general public (constituents) the ability to conduct business with the Federal government and its agencies
Enables Federal government agencies to meet their obligation under Section 504 of Rehabilitation Act for their employees and constituents with hearing and speech disabilities in the workplace and public
FedRelay was established by Congress under Public Law , the Telecommunications Accessibility Act of 1988.
This contract is for the use of all Federal agencies, authorized Federal contractors, agency-sponsored universities and laboratories; the general public to access Federal agencies; and when authorized by law or regulation, state, local, and tribal governments, and other organizations listed in GSA Order E.

34. Federal Relay: Service Offerings
Telephonically-Based Services:
TTY/Voice/ASCII (a.k.a. TRS)
Captioned Telephone (CapTel)
Speech-to-Speech (STS)
Internet-Based Services:
Video Relay Service (VRS)
Internet Protocol (IP) Relay
Relay Conference Captioning (RCC)
Calls are relayed using specially trained Communications Assistants (CA) and Video Interpreters (VI).
The CA and VI simply act as a transparent conduit for the transmittal of information.
All calls are strictly confidential and no records of conversations are maintained.

35. Federal Relay Points of Contact
Ed Smith
Patricia Stevens

36. Financial Services Center
Regional Programs: Where We Are AK WA OR ID CA NV HI AZ ND SD WY UT CO IA NE MO KS MN WI MI IL IN OH NH VT MA CT RI NY NJ PA DE MD WV VA KY TN NC SC GA AL MS FL
Pacific Rim
Region 09
Northwest/Arctic
Region 10
Rocky Mountain
Region 08
The Heartland
Region 06 NM OK TX AR LA
Greater Southwest
Region 07
Southeast
Region 04
Great Lakes
Region 05
New England
Region 01
Northeast &
Caribbean
Region 02
Mid-Atlantic
Region 03 MT ME
National
Capital
Region 11
Financial Services Center
No matter where you are, we have our Regional acquisition workforce close by. This chart depicts where we are located.
Region 1- the New England Region is comprised of Maine, New Hampshire, Vermont, Massachusetts, Connecticut and Rhode Island.
Region 2 – the Northeast and Caribbean Region is comprised of New York, New Jersey and Puerto Rico.
Region 3 - the Mid-Atlantic Region is comprised of Pennsylvania, West Virginia, Maryland and Virginia outside the capital beltway.
Region 11 - the National Capital Region is comprised of Washington DC and locations inside the capital beltway in Maryland and Virginia. GSA’s headquarters is also located in Washington, DC.
Region 4 – the Southeast Region is comprised of North and South Carolina, Kentucky, Tennessee, Mississippi, Alabama, Georgia and Florida.
Region 5 – the Great Lakes Region is comprised of Minnesota, Wisconsin, Michigan, Illinois, Indiana and Ohio.
Region 6 – the Heartland Region is comprised of Iowa, Missouri, Kansas and Nebraska.
Region 7 – the Greater Southwest Region is comprised of Arkansas, Louisiana, Texas, Oklahoma, and New Mexico.
Region 8 – the Rocky Mountain Region is comprised of North and South Dakota, Montana, Wyoming, Utah and Colorado
Region 9 – the Pacific Rim Region is comprised of Nevada, Arizona, California and Hawaii.
Region 10 – the Northwest/Arctic Region is comprised of Washington, Oregon, Idaho and Alaska.

37. Regional Programs: Nationwide Program Statistics
250 Telecommunications personnel
26 Metropolitan Area Acquisitions
120 Regional Contracts
300 Private Branch Exchanges (PBX)’s
900 Local service customers
1.5 Million telephone lines
The Regional Telecommunications Program, as an integral part of the Nationwide Network Services Program, leverages competition to offer the best available telecommunications services and solutions at reasonable prices to federal agencies on a regional level. It provides a customer focused, highly responsive, and fully integrated approach to helping federal agencies meet their telecommunications needs.
The Regional Programs is comprised of:
250 Telecommunications personnel,
26 Metropolitan Area Acquisitions,
120 Regional Contracts,
300 Private Branch Exchanges (PBX)’s,
900 Local service customers, and
1.5 Million telephone lines.
Throughout our 11 regions, we have the vehicles, expertise and experience to deliver life-cycle support for local service voice, data, and premises requirements.

38. Nationwide IP Broadband to the Desk-Top
Local Switched Service
IP Based
End-to-End Services
Agencies look to GSA to manage the delivery complexities of telecommunications services -- to the desk top nationwide
Service Evolution over Time
Federal agencies want interoperable, secure, optimized end-to-end IP broadband telecom services
moving away from disparate local telecom arrangements in place across the agency today
The expertise of the 200+ nationwide resources, combined with the services and technologies available under the ITS contract portfolio, offer Agencies an efficient and effective way to evolve to broadband telecommunications services
Migration to converged, IP based end to end services, like Voice Over IP, is a reality.
More and more, Federal agencies are demanding interoperable, secure, optimized end-to-end broadband telecom services, and they look to GSA to manage the delivery complexities of telecommunications services all the way to their desk top.
However, these new services require a robust, often complex, infrastructure all the way to the users’ desk top. This often means that the building wiring needs to be upgraded.
But in Federal buildings today, service is managed by each agency, creating complex building infrastructure and redundant facilities.
Our Regional Programs are identifying approaches to delivering service to Government buildings, or what we’re referring to as “Smart Buildings,” by having a team of experts in place with the skills and business processes to help agencies in their migration to these broadband services.
And in so doing, our regional telecom experts will be able to fulfill agencies’ needs for broadband service and support – all the way to the desktop, if desired.
Using the Networx contract to provide extensive IP broadband options for agencies seeking to upgrade their enterprise, the Regional Programs provide support that an agency needs when deciding to move to broadband services such as VoIP.
Together, our people and our contracts provide ageincies the resources needed to ensure that service is delivered – wherever you want it, including to the desktop.

39. Fully Managed VoIP Solution under Networx
Service
Availability
VoIP Service ü
LAN Management (MOD)
(added feature ordered with VoIP)
September 2009
IP Transport
Dedicated Access
IP Phones
With the advent of VoIP, the demarcation between WAN and LAN is blurring
GSA now offers agencies more options for VoIP solutions, including LAN management
Agency Enterprise-wide end-to-end solutions
There are three services available under Networx pertaining to Voice-over-IP. They are VoIP Transport Service, IP Telephony Service, and Converged IP Services.
Our focus today, however, is IP Telephony Service or IPTelS. This service is offered commercially under various brands and service marks, many of which incorporate the terms “IP CENTREX” or “Hosted IP telephony.”
As many of you know from FTS2001 experience, the underlying transport is procured separately – typically, Network Based IP VPN Service (NBIP-VPNS) or simply Internet Protocol Service (IPS). Furthermore, dedicated access arrangements are purchased separately, too.
Depicted in yellow on the slide is the newly available LAN Management functionality. In terms of the OSI layered model of networks, one sees that the full “stack” necessary to support VoIP is now readily available under Networx.
GSA manages the complexity and brings it all together

40. LAN Management for VoIP
LAN Environment
Router
Packet Switch
Data
Customer Premises
VoIP
IP Phones PC
Fault Management
Detection, Correlation, Isolation, Recovery, and Reporting
Configuration
Provision, Change Management, Auto Discovery, Back-Up/Restore, and Inventory/Asset Management
Billing
Usage Tracking, Cost Accounting, and e-Billing
Performance
Collection, Reporting, Analysis, and Capacity Planning
Security
Access Control, Policy, Audit, and Intrusion Detection
IP Network
GSA has expanded the scope of the Networx contract to include full management of LAN infrastructure supporting IP Telephony - all the way to the desktop.
GSA stands ready to serve as a trusted partner to agencies for their LAN management needs, including: fault management, configuration, accounting, performance, and security.
Simplified pricing: Available on a per-seat basis

41. Managed VoIP Building Service Vision
Value to Agencies
Provides VoIP to the desktop for a per-seat price
Offers single source for efficient infrastructure management
Enables (non-coincident) Agency migration to Broadband services
Reduces complexity of installing new service
Multi-tenant Multi-floor Building – Voice Only Network
Packet Switches
IP Network
IP Phones
VoIP Router
Floor 1
Floor 2
Floor 3
Floor 4
GSA can assist agencies with managed VoIP within their building infrastructure.
In so doing, we bring value to Agencies by:
Providing VoIP to the desktop for a per-seat price,
Offering a single source for efficient infrastructure management,
Enabling non-coincident Agency migration to Broadband services, and
Reducing complexity of installing new service.

42. GSA Regional Network Services Help Agencies Implement VoIP Solutions
VoIP Life Cycle Support
Before
Requirements
Plan
During
Order
Implement
After
Management/Administration
Technology Refresh
In addition to the basic VoIP service, Regional Network Services supports the entire life cycle for your VoIP solutions. Our Regional experts will be consultants and advisors as you develop your requirements and plan your implementation. They will order and execute your VoIP solution and then provide ongoing management and operation of the service.
Expanding on the ongoing management support provided, once your VoIP service is initiated, Regional Network services:
Orders new service requirements and provides status reporting,
Handles moves, adds, changes and disconnects,
Uses IPAC (Intra-Governmental Payment and Collection Systems) for managing funds,
Provides a single bill through the use of TOPS,
Handles trouble ticketing and reporting, and
Provides performance monitoring of SLAs along with inventory and security management. 42

43. Regional Services Points of Contact
R1 - John Sullivan X66037
R2 - Raymond Lewis
R3 - Susan Labman
R4 - Thurza "Kitty" Tucker
R5 - Karen Vaughan
R6 - Charlotte Nevels
R7 - Sylvia Hernandez
R8 - Maurice Smith x 3310
R9 - John Golden
R10 - John Norton
R11 - Ken Rash

44. CONNECTIONS Overview
National Telecommunications Infrastructure (awarded Jan 2003)
Multiple Award ID/IQ 8yrs (3 base years and five 1-year options)
Full and Open Competition
Delivery / Task Order Model
Fair Opportunity
Firm Fixed Ceiling Price
Supports Performance Based Contracting Approach
3 Categories (Equipment, Services, and Solutions)
CONNECTIONS is broad in scope.
Contract lasts until January 2011 – CONNECTIONS II is in the works.
Awarded using a Full and Open competitive process with best value criteria and firm fixed ceiling prices.
Pre-competed – Pool of approved industry partners that are qualified to meet all requirements within scope.
Delivery/Task Order - provides ultimate Flexibility/Customer choice because Agencies can customize their requirements.
Performance Based –FAR provides the following definition for Performance-based contracting..."Performance-based contracting" means structuring all aspects of an acquisition around the purpose of the work to be performed with the contract requirements set forth in clear, specific, and objective terms with measurable outcomes as opposed to either the manner by which the work is to be performed or broad and imprecise statements of work.
Connections are segmented into 3 categories. Cat 1 Equipment & Services. Cat 2 Support Services. Cat 3 Solutions.

45. The “Big” Picture
The “Big” Picture diagram shows how Connections services and products support and interface with various voice, data and video offerings in a campus environment from the minimum point of entry to the desk top.
This can include design, engineering, installation, operations and maintenance.
It can cover wire and cabling, wireless, help desk operations, security and assessment, inventory, configuration management, billing and disaster recovery, and more. 45

46. CONNECTIONS Prime Contractors
This table illustrates the various service offerings available from each of the CONNECTIONS contractors.
CONNECTIONS contractors can add sub-contractors at any time
Please see for contractor contact information

47. Future Network Services Programs:
CONNECTIONS II
Future COMSATCOM Services Acquisition
Network Services Programs continues to keep pace with evolving Agency requirements by expanding its service offerings and enhancing follow on contracts to meet the current, as well as future, needs of our customers.
Two examples of future Network Services Programs includes the CONNECTIONS II contract and the Future COMSATCOM Services Acquisition.
I’ll briefly highlight those two programs for you next but I’d also like to invite you attend a training session dedicated to Future Network Services Programs while you’re attending Expo.

48. CONNECTIONS II
Telecommunications, Network, and Communications solutions for Buildings, Campuses, Enterprises
Multiple award, IDIQ contract, highly qualified industry partners
Worldwide geographic scope
Integrates well with GSA transport contracts
Professional and technical services, equipment
Highly flexible - no project too big or small
Award goal - fall quarter 2010
CONNECTIONS II will be a multiple award, IDIQ contract providing connectivity from the user’s desktop to the customer’s network services providers.
It will Include all labor, equipment, and solutions necessary to support communications and networking applications at the LAN, building, campus, and enterprise – level.
Network services that provide transport and access to and between customer sites, are OUT OF SCOPE.
The Connections II geographic scope is worldwide; however to be eligible for award, all contractors are required to provide services nationwide.

49. Connections & Connections II Points of Contact
Deborah Clark
Connections II:
Fred Haines

50. Future COMSATCOM Services Acquisition
Future Commercial SATCOM Services Acquisition (FCSA): DISA-GSA Partnership
Future COMSATCOM Services Acquisition
DSTS-G
(2001)
Inmarsat
SATCOM II
(2007)
DISA
GSA
DSTS-G – DISA Defense Information Systems Network (DISN) Satellite Transmission Services—Global
DISA and GSA have a long-term Memorandum of Agreement to accomplish:
Solicitation Development
Source Selection
Contract Operation
Strategy Presented to Congress, Agencies, Industry, & Press
FCSA website established (
In the past, DISA and GSA have had separate COMSATCOM contracts, that will now come together with FCSA:
DSTS-G expires early 2011
DoD Inmarsat expires June 2012
SATCOM II expires May 2012
GSA and DISA teams have performed extensive outreach to stakeholders, and issued multiple RFIs to solicit Industry capabilities and input.
GSA/DISA partnership includes a long-term commitment extending past the initial acquisition activities. 50

51. FCSA Service Areas and Contract Vehicles
Custom END-TO-END SOLUTIONS
“Plug-in” SUBSCRIPTION SERVICES
($/month, $/minute, $/MB)
TRANSPONDED CAPACITY
Network
Vendor defines parameters for use and price
Vendor defines standards, interfaces, and subscription rates
Customer defines standards, components, and interfaces (which determines cost) +
Leased
Bandwidth
Teleport
User
Equipment
Integration
Services
Management
Contract Mechanism
Multiple Award ID/IQ Contracts
Multiple Award
IT Schedule 70
SIN
SIN
The defined service areas are consistent with how DoD and Civilian Agencies are purchasing, and how Industry is providing, satellite services. The services will include:
Transponded Capacity: Dedicated satellite bandwidth and power in any commercially available frequency band;
Subscription Services: Preexisting, pre-engineered FSS or MSS solutions, including terminals tied to a service, in any commercial frequency band; and
End-to-End Solutions: Customer defined, End-to-End solutions, consisting of a combination of bandwidth, teleport access, terminals, terrestrial tail circuits, network management, and engineering services.
This partnership approach replaces the previous fragmented approach with a coordinated set of GSA contract vehicles, including:
New GSA Information Technology (IT) Federal Supply Schedule 70 Special Item Numbers (SINs) for Transponded Capacity and Subscription Services, and
New GSA ID/IQ Contracts will be established for End-to-End Solutions. Vendors compete for Schedule & ID/IQ Contracts
Vendors will compete to service requirements and pricing set on a Task Order basis 51

52. FCSA Transition Planning
Transition Timeline
GSA and DISA are prepared to work with Agencies to map existing and new requirements to the most appropriate FCSA option
We plan to award all FCSA contracts in advance of expiring DISA and GSA contract vehicles to allow sufficient transition time.
Agencies are invited to participate with GSA and DISA as we develop our final ID/IQ requirements through Source Selection.

53. FCSA Points of Contact Jim Russo 703-306-6631 Jim.russo@gsa.gov
Kevin Gallo

54. Thank you for your interest and participation!
ITS can help make all of your IT acquisitions faster, cheaper and easier
Network Services Programs provides a robust portfolio of pre-negotiated, cost- effective solutions
Network Services Programs has the technical and acquisition expertise to simplify your procurement process and enable you to save time and reduce risk
Please remember:
Office of Network Services Programs
Phone (877)
Web
For more information contact:
So What’s In It for You? Our Network Services Programs support your agency by:
Saving your Agency/Department money
We provide best available pre-negotiated prices, and
the benefits are available to all Government agencies
Providing a robust portfolio of domestic/international network solutions
to 135 agencies, 1,600 sub-agencies in 191 countries, that includes
Networx, SATCOM-II and Federal Relay contracts,
FTS2001/Crossover, Regional Programs contracts,
Connections, Local Service Contracts, Telecommunication Expense Management Service (TEMS), and Managed Trusted IP Service (MTIPS)
Supporting Federal mandates including
Trusted Internet Connections (TIC), and
IPv6
Coordinating local service delivery for federal customers
Making new technologies available
Providing exceptional customer support
Allowing you to focus on meeting your mission requirements
For more information, you can reach us by phone, , or the web at the address given on the slide
Thank you

55. GSA FAS/ITS 2010 Network Services Conference
Register now at for the 2010 Network Services Conference and learn more about our exciting new programs
To find out more about our Network Services Programs, I would encourage you to attend our annual Network Services Conference.
This year it will be held in Orlando, June 21st through 24th.
You can register and find out more about the conference by going to the Network Services URL
June 21-24, 2010
GSA FAS/ITS 2010 Network Services Conference
Rosen Shingle Creek
Orlando, Florida