1. Parents Gateway (Pilot) Programme

2. What is Parents Gateway?
A digital platform (by MOE and GovTech) to bring greater convenience to school / parents to perform simple administrative functions.
Will enable parents to have closer interactions and communications with the school so that parents can better support their child in their education journey.

3. What can School / Parents do on Parents Gateway?
Update Personal Particulars and Details
Perform transactions
Pay fees/bills & enquire on balances
Receive updates on:
Child’s progress in school
Upcoming school events and programme
Parents Teacher Meeting
Give consensus on:
CCA Registration
Attending school’s programme
Travel Declaration

4. Parents Gateway (Pilot) Programme
MOE is conducting a pilot programme with selected schools to gather feedback on the Parents Gateway (Alpha) mobile app to improve it further.
During this pilot, parents will have early access to the Parents Gateway digital platform, and receive timely information on school announcements, events or other information relating to the child and the school.
Parents will continue to receive hard copy memos of announcements and consent forms concurrently.
The duration for this programme is between 3 to 6 months starting from July 2018.
For TK, we will pilot with the Sec 1 cohort and some CCAs in 2018 Semester 2.

5. Demonstration of Parents Gateway Mobile App

7. Download the App
Keyword search “Parents Gateway” in Apple App Store or Google Play Store to download the mobile app*.
‘Allow Notifications’ to receive push notifications.
Supported OS Versions: Android 5.0 or later & iOS 9.1 or later

8. Account Registration
1. Tap on “Sign Up”.

9. Account Registration
Enter your NRIC or FIN, mobile number, and password.
Tap on “Next” to proceed.

10. Account Registration
You will receive a SMS containing a One-Time Pin (OTP). Enter the OTP and Tap on “Verify” to proceed.

11. Account Registration
* You can also “add” additional child in the app after account registration is successful.
Enter your child’s BC/NRIC or FIN. Tap on “Add More” to add the details of additional child*.
Click “Next” to proceed. 

12. Account Registration
You will see the following message* if you have successfully added the details of your child.
Tap on “Continue” to proceed.
* In this example, “SN” refers to the first letter of the first two words of your child’s name e.g. Sally Ng. You can replace this by uploading your child’s photo in the app.

13. Account Registration
Account registration is now completed. Tap on “Get Started” to start using the app.

14. Support and Feedback
Should you require further assistance or would like to provide your feedback, please contact us via the following channels:
Type of support / feedback
Contact details
School-based matters on the mobile app
Did not receive an update on a school event or programme
Error in personal particulars and details
School’s Parent Gateway Coordinator
<<Ms Lim Feng at
Phone: Ext 200
Technical issues
Problems with login credentials
Unable to register your account
Unable to download or connect to the app
Technical Helpdesk
Phone: