1. CONTROL ROOM MANAGEMENT
(CRM)
INTEGRATION
Russ Vallejo
Engineering Supervisor
Field Operations & Technology Support
(702)
October 23, 2012

2. Agenda Background CRM Overview CRM Challenges
CRM Procedures & Practices
Conclusion

3. Background
2 Companies
Carson City, Nevada
Las Vegas, Nevada

5. Background 1.9 million customers 30,000 miles of main
1.8 million services
2300 employees

6. CRM Overview 2 Control Rooms 16 Full Time Employees 12 Controllers
2 CR Supervisors
2 Dedicated to CRM implementation
Points
Controllable – 100
Non-controllable

7. CRM Overview RTUs - 652 Monitored/Controlled facilities
Peak Shaving – 1
Metering Stations – 500
Pressure Regulator Stations – 70
Compressor Stations – 7

8. CONTROL ROOM OPERATIONS Tech Services Engineering Construction
CONTROL ROOM
Policies & Procedures
SCADA Administrators
STAFF ENGINEERING
APPLICATION SERVICES

9. CRM Challenges Challenge #1 – 2 Control Rooms PHMSA/State Inspections
FERC Compliance
Operational Group
Compliance Culture
Challenge #2 – SCADA Replacement Project
Point to Point verifications

10. CRM Challenges Challenge #3 – Control Room Design Fatigue Mitigation
Functional challenges
Challenge #4 – Change Management
Develop new vernacular
Operations paradigm
Control capabilities limited

11. CRM Processes & Practices
Fatigue Management
Interim time tracker
Software-Schedule Management
Alarm Review
Database Report
SCADA based report
Shift Change
Database Report Form
Web hosted call out software
After-hour emergency responder lists
Automated call out process

12. CRM Processes & Practices
Change Management
Gas Problem & Change Software
SCADA/Field Equipment Changes
Operations Info
FOS Reports
Projects
Quality Assurance Review
Process Reviews
Controller Workload Management

13. CRM Processes & Practices
Modeling Simulator
Training
Control Room Design
Design consultant
Project Team
On-line Training Development
Policy & Procedure changes
System Information
MAOP Database linked to SCADA

14. CONTROL ROOM MANAGEMENT
(CRM)
INTEGRATION
Russ Vallejo
Engineering Supervisor
Field Operations & Technology Support
(702)
October 23, 2012