1. Ahana Systems and Solutions
Creating Possibilities
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2. Agenda About Us Our Services and Solutions Offering
Testimonials and Case Studies
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3. About Us
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4. 200+ 9+ 75+ Ahana- Snapshot About Us Alliances & Partners
Employees 9+
Years
75+
Customers
Services & Technology Focus Area
Digital Transformation Services
Databases and EDW, SAP S/4 HANA, Big data, BI & Analytics, Application Development and Maintenance, UX and Web services, ERP Services, FMS Automation
IT Infrastructure Managed Services
Data Center, Cloud, Network & Security, End User Computing, DevOps, Service Desk – Remote and Onsite Monitoring and Delivery Models
Education Services
University Program - Campus to Corporate, Corporate Training , Skill Development
Capacity Augmentation
Specialized in Databases.
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5. Milestones of Our Journey
SAP VAR
Archibus NSP
Microsoft Gold DC Partner
Large Scale Skilling Programs
Ventured into ADM
Application Development Projects won in BFSI and Govt Segments
STEM Education and JR Partner
Insight Success – Top 10 SAP Solutions Provider in India
200+ HC
ISO 9K Certified
CIO Review Top 20 SAP SP in India
Partnerships with -
NetApp
Microsoft Silver partner
Keonics
HP for Vertica
Nxtgen DC
CIO Review Top 20 Microsoft SP in India
Incorporated in Delaware US
First major US Client for Remote Support
24x7 DB Support Services
SAP EBM Partnership
SAP ACE Award 2015
Crossed HC – 150
Engaged in Government Sector
Our Journey
Enterprise Datawarehouse and Analytics Service
First Sybase IQ and BOBJ Project
Finishing School Offering
Crossed 100 people HC
Full Sybase DB Support for a Large Retail Bank
24x7 support for a large MNC across 8 cities and 24 locations
Head Count – 50 Reached
Setup NOC
Started Remote Management
Completed first assignment International Assignment
Started Business
Focus: Training in Database Tech
Expanded to Services
First IMS and DB Client
2008
2013
2014
2015
2016
2017
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6. Accomplishments
"20 Most Promising SAP solution providers in India" – CIO Review
“20 Most Promising Microsoft Solution Providers in India" – CIO Review
“10 Most Valuable SAP Solution Provider Companies in India" – Insight Success
SAP ACE 2015 award winner in the category "Enterprise Analytics”
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7. Some of Our Valued Customers
Our Customers range from Various Business Domains.
Manufacturing
BFSI
Government
Real Esate
Technology
Media
Health Care
Oil and Energy
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8. Ahana - Value Proposition5 4 3 2 1 6
State of the art technology investments in NOC
Built for redundancy and scalability
Leveraging tools & service delivery framework to enhance SLA’s
3 centers in India for service delivery
Ability to ramp up quickly in terms of location and people
ITIL based Processes
All Employees undergo ITSM awareness and basics training.
Quality Improvement projects being undertaken regularly.
ISO 9001:2015 Certified
Offshore delivery-ensuring 30%+savings ongoing savings due to process improvements ,and quality
Services R&D at our dedicated COE
Evaluation of tools
Develop methodologies on service delivery which help in rapid deployment and risk reduction
9+years of experience in IT infrastructure support team including setting up and managing Data centers and Technical support
Management Team come with vast Global Experience 1
Technology 6
Cost advantage 2
People and
Experience
Ahana 5
Scalability 4
Quality
&
Processes
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9. Our Services and Solutions Offering
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10. IT Infrastructure Consulting and Management Services
Consultancy
Services
Infrastructure Transformation / Refresh
CAPEX/OPEX Optimisation
Project Management and Execution
High Availability and Disaster Recovery Design
Infrastructure Audits
Data Centre
Management
Server management
Active Directory
Virtualization
Backup and Disaster recovery services
Upgrades and patches
Storage Management
Highly skilled resources
Monitoring
Services
24 * 7 Monitoring and Alerting
Uptime of Servers and Network
Uptime of Applications and Websites
Performance and Capacity Monitoring
Log Monitoring
Work Place
Services
End-user Support services
Continuous improvement of customer satisfaction and Service Level
Service Desk -SLA based Incident and Service Request management
Compréhensive end-to-end services portfolio
Following ITIL process, Driving Operational Excellence

11. Cloud Services Consulting Design Planning Migration Support
Study the current environment
Develop Blueprint
Assessment
Consulting
Decision points:
First To Move:
Basic Web Apps,
Projects in pipeline,
Redesign in plan
Next to move:
Regulatory and
High business critical
Hard or costly:
Legacy apps
Identify Potential candidates for SaaS, PaaS, IaaS and on-premise Identify potential Security risks
Design
Planning
Migration
Detailed plan of migration
and Sequencing
Actual Move as per
Business criticality and streamline Support
Remain On-Premise
Support
Benefits : Reduced CAPEX and Ability to SCALE instantly
Cloud Services
Cloud Consulting Services
Cloud Design & Deploy
Cloud Migration
Cloud Infrastructure Services
Cloud Support Services
Office 365 services

12. DevOps Continuous Integration Deployment Testing Release Monitoring
Infrastructure and platform as a Service
Continuous Integration, Delivery and Deployment.
Integration of orchestration framework with ITSM tools.
Containerization of Applications.
Resource and Cluster Management
Continuous
Integration
Deployment
Testing
Release
Monitoring

13. Database Services Deploy
Design
Deploy
Performance
Tuning
Manage
Specialization in Sybase (SAP ASE, IQ, Replication) Oracle, MS-SQL, MySQL, MongoDB, HANA, SAP Basis, Cassandra
Experience in managing complex database environments, Handling large volumes of Data Globally
Consistent Delivery, Enhanced and Cost Effective Service Levels
DB Design for Applications, Performance Tuning and Capacity Planning, Data migration
Database Setup , Configuration, Administration and Automation
Monitoring, Incident/Problem/Change Management
Replication, Disaster Recovery Planning, Backup Solutions

14. Data Analytics– Business Intelligence Services
Helping Convert Data to Information
SAP VAR and Implementation Partner
Specialized in managing complex and large data environments, Implementation experience in BFSI and Media domains
Implementing Complex ETL (Extract, Transform, Load) scripts to help build Enterprise Data Warehouses
Extensive experience in setting up SAP BO BIP (Business Intelligence Platform) to help with various intelligent business reports
Various visualization reports and dashboards
Technology expertise – SAP IQ, SAP BODS, BO-BIP, Lumira, Design Studio and Predictive
Post GO LIVE support services
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15. Application Development and Maintenance
Complete System Study and Scoping of requirement
Following the Standard Application Development and Testing Framework
Web based as well as Mobile
Technology expertise – Java, php, Python, MySQL, Apache, Android and IOS – native and hybrid apps.
Post GO LIVE Application Maintenance and Support Services
Some of the recent development work includes IT Cell for a Government Dept., Business Ease of Use modules for Factories and Boilers Dept., Cash Registry Software for a Micro Finance Company.
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16. TIFM (Total Infra and Facilities Management) Solution
Partnered with Archibus - #1 Solution for Real Estate, Infrastructure and Facilities Management.
Implementation Partner for Archibus Solution in India
Bridging Technology and Processes. Total Infrastructure and Facilities Management Solution
Property Management
Capital Budgeting
Property and Lease
Strategic Master Planning
Project Management
Facilities Management
Space Management
Furniture and Equipment
Asset Life Cycle and Repurposing
Workplace Services
Telecom & Cable Management
Move Management
Fleet Management
Operations Management
Service Desk
On demand and Preventive
Condition Assessment
Environment Sustainability
Emergency Preparedness
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17. Back Office ERP for Retail, Whole Sale and eCommerce
Implementation and Business Partner for GreeneStep – An ERP targeted for Retail, Whole Sale and eCommerce Businesses
ERP and Business Management Software Summary Features List
Integrated BackOffice ERP
eCommerce B2B and B2C
Partner Collab Portal
Management Dashboards
Management Dashboards
Mobile Field Services Management
eCommerce
B2B I B2C
Collaboration
Helpdesk I Ticketing I KB
Back Office
CRM I Sales I POS I Accounting
Purchases I Inventory I Projects I Assembly
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18. Education Services Skill Development College to Corporate Corporate
Working with various Government Departments
Actively Participating in Skilling India Initiative
individuals skilled in IT Sector
Skilling at School level using STEM – Robotics, Exclusive Partner for Jay Robotix
College to
Corporate
Selecting suitable candidates from colleges
Training as per the Corporate requirements
Technical as well as Soft Skills
Making sure the trained candidates are rightly onboarded
Working with many Corporates like Paladion, HM etc
Corporate
Specialized in database training
Contents structured as per Corporate requirement
Online or Classroom delivery based on the needs
Flexible timing
Experience working with many Corporates
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19. Staff Augmentation and HR
Staffing Models
FTE for Direct hire
FTEs on Contract
Full Outsource
Ready To Deploy - Freshers
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20. Testimonials and Case Studies
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21. In the words of our customers…
“Ahana has a team of professionals who care about their customers.  We are very pleased with our choice. We were looking for an IT helpdesk partner that was both dependable and available when we need them.  We feel we have found the right partner. It has been a smooth transition, and the overall professionalism has been extremely impressive.”
Kiran Krishna,
Vice President, Control Infotech Inc, US.
“Ahana has been providing us SLA based IT Support Services from 2010 covering Servers, Virtualisation, Network, Security and Deskside Support. We have seen many improvements in our IT Infrastructure and have seen higher availability of overall IT platform. All Ahana personnel are extremely accessible including top level management and it has been a joy to work with their team.”
Giridhar Kulkarni,
IT Team Manager, CTDI.
Ahana Confidential

22. In the words of our customers…
We have been using services of Ahana from last year and a half for managing our entire IT, for both DC Infrastructure and User Side Support at both our premises. We have successfully moved from Inhouse IT to Outsourced Model with Ahana and they have done a commendable work so far and very much to our great satisfaction. Not only have they improved the Support efficiency and IT availability, they have also completed many planned IT projects such as O365 Migration, Server Virtualisation, DR enablement to name a few.
Uma Mahesh
Head, ANSR
We initially engaged Ahana to help us with the database performance issues that we were having and since then Ahana has been our IT Infrastructure Support Provider for managing our Datacentre needs including Server Infra and Database monitoring and maintenance. We now avail 24*7 support and the team has been very proactive and responsive and has been able to meet and exceed our expectations.
Govardhan K
Director, Telematics4U
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23. Case Study 1
Complete End to End IT Support, Monitoring and Service Desk Services for Content Management Company
How Ahana helped
Ahana was engaged to do the DC migration
The migration was planned and executed without causing any business downtime. Also Ahana now provides complete end to end IT Support Services covering both Data Centre and Desk Side Support.
Dell N Series Switches put in place with Stacking to provide Resilience.
Fortinet Firewalls deployed and configured in HA mode. Complete resiliency achieved at the DC network level.
Hyper – V was deployed and clustered on DELL servers with Dell Storage achieving HA. Storage level replication put in place for DR.
Office 365 deployed along with ADFS and Directory Sync for Auth Services. Exchange to O365 migration completed successfully.
All processes with regards to IT put in place as part of ISO certification.
Client profile
500 Employee Company. Based out of US and India
Being a Content Management Company, Data is critical
Data availability, Data Security and Productivity are the key IT deliverables to support its  Business Function
Client Requirements/Challenges
User and Data Centre Migration from existing location to a new strategic location
Migrating from In-house Microsoft Exchange Servers to Office 365 Cloud
Build a robust network and server infrastructure with HA and DR
Robust and Seamless 24 * 7 Monitoring and Support Services covering both Data Centres
Service Desk and User Side Support Services cover India and US locations
Business Benefits
CAPEX and OPEX reduction using Virtualised platforms
SLA based support and capability to scale up/down based on requirements, engaging right resources
Increased IT availability and proactive problem management
Reduced overhead of managing and maintaining IT dept, which is not core business focus
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24. Case Study 2
SLA based Desk Side Support Services across 8 locations India wide covering 23 sites
How Ahana Helped/ How Ahana is engaged
Ensured smooth transition of operations from existing vendor; Proving complete managed services support ( Desktop / laptop/Network support as well as managing 12 depots) to  23 sites across PAN INDIA by deploying  L1 and L2 resources
Quick turnaround time w.r.t on boarding of required resources
Introduction of induction program year on year as part of employee connect
Managing Internal Projects along with Support Ops
Client Profile 
Multinational Product and Services Company
 Client Requirement/Challenges
Existing Vendor Issues: Enforcement of Statutory requirements, Greater turn around time to hire replacements due to a higher rate of attrition, Plunge in SLA’s, Missing human/personal connect with team
They wanted a new vendor who could provide 100% statutory compliance
Improve SLA metrics with expectation of TTO 100% and TTF 95% and show constant improvements in Operations
Employee engagement
Ensure a warm body across all sites for H&E support and plan / provide backups as and when the need arises
 Business Benefits
100% statutory adherence
Significant improvements in baseline SLA metrics, 100% TTO and 96% TTF achieved
Higher Customer Satisfaction with increase Quality of Service
Improved Employee engagement
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25. Case Study 3
Data center Segregation and Migration covering 3 locations across S/SE Asia
How Ahana Helped/ How Ahana is engaged
Ahana was engaged to migrate and deploy the Tier 2 Infrastructure and Users/Desktops for the Asia Pacific region
Over a series of key meetings, the plans were presented to Client and agreed, which included VMWARE deployment for Virtualizing servers, migrating existing servers from old DC with minimal downtime and User Migration into new AD and
VMWARE was deployed and clustered on DELL servers with Netapp Storage
Script which automated 75% of end user migration was used to migrate from old domain to new AD
Many tools used – Microsoft Upgrade Advisor, MS Application Compatibility Toolkit 2010, Microsoft Deployment Toolkit 2010, System Center Configuration Manager
Client profile
A Global leader in the world of Visual Digital Entertainment
Client Requirements/Challenges
Company had to have its own IT Infrastructure as it had a deadline to separate out of the parent company’s Infrastructure
New Data centre had to be put in place with many new servers introduced to provide independent Infrastructure Services and some servers were also moved from the Parent company’s Data centre
Also involved retaining and migrating existing employee workstation (laptops/desktops) into new Active Directory (AD) domain including user profile migration, new AV domain. Where relevant windows XP systems had to be upgraded to Windows 7
  Business Benefits
Huge Cost Saving going into Virtualized Environment and adopting Automated Deployment Processes
Client benefited from Ahana’s capability to scale up and down based on requirements and engage senior management when situation demanded thus making sure project was on time
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26. Case Study 4
Building a Comprehensive Data Warehouse and Reporting/Analytics System for a Large Retail Bank in India
How Ahana helped
Ahana was engaged for end to end implementation of Business Intelligence and Analytics
We built very comprehensive and robust data warehouse using SAP Sybase IQ by integrating various data sources (Core banking, Loans, Credit Card system, D-mat accounts, General and Life Insurance…) with Star-Dimension data modelling
Successfully built automated BODS jobs to integrate various heterogeneous database and to load data to data warehouse in batch mode without human intervention
Created various very complicated data marts (Daily, Monthly and Primary & Non- primary) to help generating month end reports
We built robust Java programs to replace the troublesome pro*C programs and reduced the processing time from 5 days to 8 Hours. Built various JSP programs to replace older ASP programs and performance improved by 10 times
Client Requirements/Challenges
Replace very old MIS system which was extensively difficult to manage and maintain
Build comprehensive In-house analytical system to support Bank Decision Support System (DSS) by integrating various heterogeneous databases which supply data at different intervals
Replace very old Pro*C programs which takes nearly 5-6 days to process Customer’s Monthly/Quarterly/Annual statements
Build financial dashboards (Primary and Secondary, RM Dashboard) to show progress of customer relationship management team
Replace existing ASP based E-Statement processing with JSP programs and to reduce processing time
Business Benefits
Fully validated data from various data source became available in one platform which helped various departments to process easily and overall reduced 60% processing time
The new analytical system enabled business teams to identify the problem areas and respond quickly
Able to process customer statement (both Physical and Electronic) with-in 8 hours of month-end activity as opposed to 6 days in the previous system
RM’s able to update and process their progress daily against previous system updates which used to run up-to weeks. This improvement helped RM’s to reach more customers
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27. Case Study 5
Building of Data WareHouse and Visualisation Dashboard for Financial and TV Viewership (BARC) data
Client Profile 
Media and Broadcasting Company
Client Requirement/Challenges
Build an Enterprise Data Warehouse by integrating Finance and TV Viewership data
Build visualization applications for Operational reporting and strategy decisions with tab/mobile compatible reports and dashboards
Automate jobs to populate data into Data Warehouse with minimal human intervention. Restrict data visibility only on need-to- know basis
Use SAP technology stack (SAP BODS for integration, SAP IQ for DW and Lumira/Webi/Design Studio for visualization)
How Ahana Helped/ How Ahana is engaged
Ahana was engaged for Phase I implementation of Finance and BARC Dynamic Dashboards
SAP ECC, BARC Data and external file extracts integrated into IQ DW
Integration of Data into DW automated using series of BODS jobs
Created data marts to help generate monthly reports and dashboards for Leadership and Strategy Team
 Business Benefits
Finance dashboards based on accounting hierarchy and Business unit hierarchy readily available for strategic business decisions
Dashboards for TV Viewership (BARC) and TRP available for decisions around program scheduling and broadcasting
Quick comparison of viewership information with competitors over different time scales.
Dashboards with KPI’s available on multiple devices with drill down capability
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28. Contact Us Write to us : info@ahana.co.in Visit us : www.ahana.co.in
Regd Off: # 202 “Anand Chambers” No.14/1, (old 35/A) 14th Cross(Elephant Rock Road) Jayanagar III Block, Bangalore
Ahana Confidential