Instructions for the setup of the IMS-3500 and AIM system

Instructions for the setup of the IMS-3500 and AIM system
Updated by: James Krumbholz Date: 9/30/2017

Set up of the IMS Connect Laptop Configure Wifi Access point. Configure Aircraft Information Post SB3

Setup IMS-3500: Connect Laptop
Ensure the aircraft is weight on wheels and interlocks are satisfied (parking brake or door open—varies per installation, see drawings). Connect the Ethernet Cable (not crossover) to the IMS-3500 Ethernet connector (J3) and to the NIC port on a standard PC or Laptop.

Setup IMS-3500: Connect Laptop (Windows 7)
IMS SETUP CAN BE DONE ON WINDOWS PC ONLY Log into the PC (Windows). Click on Start In search programs and files type -> View Network Connections Select View network connections

Right Click on the Local Area Connection Icon. A dialog box appears. In the dialog box left click on Properties.

On the Local Area Connections Properties Page, scroll down to Internet Protocol (TCP/IPv4) Left click on Internet Protocol (TCP/IPv4) to highlight Left click on Properties button.

On the Internet Protocol (TCP/IP Properties page, click radio button Use the following IP: Set the IP Address of the connection to be: Set the Subnet Mask of the connection to be: Make sure there are no entries in the Default Gateway. Click radio button Use the following DNS Server Addresses. Make sure the Preferred DNS server field is blank. Make sure the Alternate DNS server field is blank. Press OK button then press the CLOSE button.

Setup IMS-3500 On the computer or Laptop, open internet browser (example: internet explorer) and type in the address to the browser: (case sensitive) Once the web page loads, select the Configure WI-FI Connections button.

Setup IMS-3500: Configure Wifi Access Point
Select Create New Configuration Customized Name: Enter the Customized Name or a friendly name you wish to call the Access Point. ESSID: Fill in the ESSID. (this is also sometimes referred to as ‘SSID’)

Select Create New Configuration Customized Name: Enter the Customized Name or a friendly name you wish to call the Access Point. ESSID: Fill in the ESSID. (this is also sometimes referred to as ‘SSID’) Encryption Type: Select the appropriate encryption type. (See selections below and check with your IT administrator for your network specific details)

Select Create New Configuration Customized Name: Enter the Customized Name or a friendly name you wish to call the Access Point. ESSID: Fill in the ESSID. (this is also sometimes referred to as ‘SSID’) Encryption Type: Select the appropriate encryption type. (See selections below and check with your IT administrator for your network specific details) Key Code: Select the appropriate key code. (ASCII is the full character set , HEX is limited to 0-9 A-F)

Laptop: Getting Access Point Information (Windows 7)
Getting Access Point Configuration Information from a previously configured laptop. Access Wireless Profiles by going to Start Search for Manage wireless networks Select Manage wireless networks

Select the desired access point configuration (NotFunny in this example) Right Click Select Properties

Laptop: Getting Access Point Information

Select Create New Configuration Customized Name: Enter the Customized Name or a friendly name you wish to call the Access Point. ESSID: Fill in the ESSID. (this is also sometimes referred to as ‘SSID’) Encryption Type: Select the appropriate encryption type. (See selections below and check with your IT administrator for your network specific details) Key Code: Select the appropriate key code. (ASCII is the full character set , HEX is limited to 0-9 A-F) Key: Fill in the appropriate key Select Save Press the button to go back the main menu page.

Setup IMS-3500: Post SB3 Once the web page loads, select the Change Aircraft Configuration button.

Setup IMS-3500: Configure Aircraft Information
Enter Aircraft Tail Number Enter Aircraft Serial Number Enter Aircraft Type Press SAVE to store the aircraft information

Setup IMS-3500: Configure Aircraft Information
Enter Aircraft Tail Number Enter Aircraft Serial Number Enter Aircraft Type Press SAVE to store the aircraft information Verify aircraft information displays next to the white titles after the SAVE button has been pressed Note: The information has to match exact with CSC AIM information CSC Phone Number ( )

Setup IMS-3500: Post SB3 The GUI (graphic user interface) changes slightly on all IMS-3500 units that have had SB 3 installed Setup remains largely the same.

Setup IMS-3500: Post SB3 To configure your WiFi you will go to the Wireless Configuration Button

Setup IMS-3500: Post SB3 The process for creating a new wifi configuration remains the same. Enter Customized Name, ESSID, Encryption Type, Key Code Type, Key, and SAVE.

Setup IMS-3500: Post SB3 To configure your aircraft you will then go to the Aircraft Configuration Button

Setup IMS-3500: Post SB3 The process for aircraft configuration from here remains the same. Enter Tail Number, Aircraft Serial Number, Aircraft Type, SAVE.

Basic Functionality Check
Access to AIM Subscribe IMS via USB WiFi Adapter Test Cellular Adapter Test

Functionality Check: Access to AIM
Using a web browser go to aimportal.rockwellcollins.com Log On using Rockwell Collins Single sign-on

Functionality Check: Subscribe IMS via USB
On the AIM Home Page, scroll over the Aircraft Tab Move down to the Aircraft option Click the View Aircraft option

In the View Aircraft page, you will have visibility of all aircraft managed under your personal account. Select the aircraft that is being subscribed and click on the Status option

In the Status screen you will see the Aircraft Package Queue. This is where any available content for the aircraft is staged and waiting for transfer. From here you will download the BizRules (subscribing package) Click the download icon on the right hand of the screen and save the .eft file to a USB

Remove the USB memory stick from the computer or Laptop. Turn on the IMS Wait 5 minutes for the IMS-3500 to initialize. Gain access to the IMS-3500. Insert the USB memory stick with the BizRules file loaded on it and insert into one of the open USB ports on the IMS-3500. LED light on USB memory stick will Flash indicating the file is being transferred to the IMS-3500. Once the USB memory stick LED light stops flashing, wait for 3 minutes then remove the USB memory stick from the IMS-3500. On the AIM Ground Portal, verify the subscription check box on the Aircraft Overview Page.

Functionality Check: WiFi Adapter Test
Connect the Laptop Browse to Once the web page loads, select the Configure Wireless Connections Priority button.

Select the white radio button to highlight the desired WiFi Connection Name. If the desired connection name is not visible, use the slider bar up or down as required until the connection name is in view. Select the Connect button.

Select the white radio button to highlight the desired WiFi Connection Name. If the desired connection name is not visible, use the slider bar up or down as required until the connection name is in view. After a moment "Connected" will be displayed next to the signal strength meter. IP Address will appear when connected

Functionality Check: WiFi Adapter Test (Post SB3)
With SB3 units select Wireless Connections

Select Wifi Configuration and click the “Connect” Button

Press the button to go back the main menu page. select the Diagnostics button.

The diagnostics page indicates the general health and status of the IMS connections and services. The IMS-3500 indicator means the IMS is functional. The bars indicates connection to an access point. Then internet globe indicates the internet is visible to the IMS connection. The AIM cloud indicates the state of four Houston services vital to AIM. Red indicates failure of all Yellow indicates some but not all services available Green is all good

The IMS-3500 is on a 5 minute polling cycle. If all indicators are not green, wait 5 minutes for the next polling cycle

With SB3 units select Diagnostics

Units with SB3 or later the polling cycle is reduced to 3 minutes. If all indicators are not green, wait 3 minutes for the next polling cycle

Verify the availability of Test Content in the Aircraft Package Queue Content Status should be Staged in Data Center

Transfer of content should begin within five minutes of the IMS successfully establishing connection to the WiFi network and the Houston Datacenter. (State moves to Transfer in Progress) Total time for a transfer is largely dependant upon the connection speed and may vary greatly from install to install.

When Content reaches 100% transferred, the IMS will process and Stage the content. Content is complete when Status reads Staged on IMS

Functionality Check: Cellular Adapter Test
On the computer or Laptop, open internet browser (example: internet explorer) and type in the address to the browser: Once the web page loads, select the Configure Wireless Connections Priority button.

Select the white radio button to highlight the Cellular Connection Name. If the desired connection name is not visible, use the slider bar up or down as required until the connection name is in view. Select the Connect button. After a moment "Connected" will be displayed next to the signal strength meter.

Select the white radio button to highlight the Cellular Connection Name. If the desired connection name is not visible, use the slider bar up or down as required until the connection name is in view. Select the Connect button. After a moment "Connected" will be displayed next to the signal strength meter. IP Address will populate when Connected Press the button to go back the main menu page.

select the Diagnostics button.

The IMS-3500 is on a 5 minute polling cycle. If all indicators are not green, wait 5 minutes for the next polling cycle

Verify the availability of Test Content in the Aircraft Package Queue (For cellular testing select a small piece of content; i.e. EMAPS) Content Status should be Staged in Data Center

Transfer of content should begin within five minutes of the IMS successfully establishing connection to the WiFi network and the Houston Datacenter. (State moves to Transfer in Progress) Total time for a transfer is largely dependant upon the connection speed and may vary greatly from install to install.

When Content reaches 100% transferred, the IMS will process and Stage the content. After all content status reads: Staged on IMS, install into avionics to verify the FMS, FSU, and 429 Based LRU connections to the DBU.

Troubleshooting Discretes (WOW, Parking Brake, Door Open) must be met or the IMS shuts down connections. This will not allow you to connect to the ethernet port. This will interrupt data loads On new DBU installs (from CPAS) the wiring to CDU, FMS, FSU, etc. have not always been correct. Like most computer issues, one of the first things to do is reboot. Pull the breaker, wait 10 or so seconds, push it back in and go get a coffee for ten minutes or so. If WiFi is just not working or unavailable at the facility, do the functional checks with cellular.

Troubleshooting If at all possible load Jepp the first time over WiFi
During remote data loads the progress screen on the CDU does not come to the front. You can always circumvent the AIM system and load a db with a USB and the DBU. If there are two Jepps visible, pull the breaker on the IMS Known issues with Verizon MiFi

IMS Will Not Power Up STEP ACTION CORRECTIVE ACTION 1
Verify aircraft 28VDC Utility Bus is ON. Yes – Go to Step 2. No – Turn on aircraft 28VDC Utility Bus. 2 Verify IMS circuit breaker is IN. Yes – Go to Step 3. No – Reset IMS circuit breaker. If condition still exists go to step 3. 3 Verify Parking Brake or Door Open is set to ON. Yes – Go to Step 4. No – Set parking brake to ON. If condition still exists go to step 4. 4 Verify aircraft is weight-on-wheels. Yes – Go to Step 5 No – Position aircraft to weight-on-wheels. If condition still exists go to step 5. 5 Verify 28 ±4 VDC at pins 13 & 39 of IMS-3500 connector P1. Yes – Go to Step 6. No – Verify wiring between IMS circuit breaker and IMS in accordance with wiring diagram in Appendix C. If no wiring defects are found replace IMS circuit breaker. 6 Verify Ground at pins 18, 43, 14, 15, 40, 17, & 41 of IMS connector P1. Yes – Go to Step 7. No – Verify wiring between IMS-3500 and ground points in accordance with wiring diagram in Appendix C. 7 Verify ground at pin 77 of IMS-3500 connector P1. Yes – Go to Step 8. No - Verify wiring between IMS-3500 and parking brake system in accordance with wiring diagram in Appendix C. 8 Verify ground at pin 78 of IMS-3500 connector P1. Yes – Replace IMS-3500. No - Verify wiring between IMS-3500 and Landing Gear system in accordance with wiring diagram in Appendix C.

IMS Will Not Connect to WiFi or Cellular
STEP ACTION CORRECTIVE ACTION 1 Verify Parking Brake or Door Open is set to ON. Yes – Go to Step 2. No – Set parking brake to ON. If condition still exists go to step 2. 2 Verify aircraft is weight-on-wheels. Yes – Go to Step 3. No – Position aircraft to weight-on-wheels. If condition still exists go to step 4. 3 Gain access to the IMS-3500 and verify the wireless adapter(s) LED indicator is ON. Yes – Go to Step 4 No – Perform “IMS-3500 Will Not Power UP” troubleshooting procedures, section If condition still exists replace wireless adapter. 4 Verify the AIM subscription(s) is active by contacting Member Services Group at Yes – Go to Step 5. No – Activate Subscription(s). See chapter 2, section of this document for subscription. 5 Perform the “Verify WiFi Connectivity” slides 24-26, and verify the network signal strength is active. Note: The IMS-3500 requires at least 2 bars of signal strength for a reliable connection. Yes – Reposition aircraft to try and obtain maximum signal strength possible. If condition still exists contact your local Rockwell Collins Customer Service Engineer or the Rockwell Collins Member Services Center for further troubleshooting No – Go to Step 6. 6 Contact the wireless provider or local network administrator and verify network is active and configured for use with the AIM system. Yes –If problem still exists contact Rockwell Collins Customer Support No – Contact the wireless provider or local area network administrator.

IMS Will Not Remote Data Load
STEP ACTION CORRECTIVE ACTION 1 Verify DBU circuit breaker is IN. Yes – Go to Step 2. No – Push DBU circuit breaker IN. 2 Perform a CDU Initiated data load using the DBU E and verify data load can be accomplished. Reference Chapter 1, section Yes – Go to Step 3. No – Troubleshoot DBU data loading malfunction in accordance with maintenance manuals. 3 Perform the “Wireless Adapter Connection Test Procedure”, Chapter 2, section and verify the network signal strength is active and IMS-3500 is connected. Yes – Go to Step 4. No – Perform “IMS-3500 Will Not Connect to a Wireless or Cellular Network” troubleshooting procedures, Chapter 2, section 4 Verify wiring between IMS-3500 connector P1 and DBU-5010E connector P2 for signals L-IMS-664TX H/L and DBU TX H/L using wire diagram in IMS Installation Manual. Yes - If problem still exists contact Rockwell Collins Support No – Repair defective wiring.

The Basics Height: 146.7 mm (5.77 in) Width: 86 mm (3.38 in)
Length: mm (10.34 in) Weight: 1.6 kg (3.5 lb) maximum Cooling: None required Electrical: Vdc Power Req: W maximum

IMS-3500 Anatomy Wi Fi Dongle Flange Mount 4 USB Ports J1 Hinged Cover
(non-conductive) Cellular Dongle LAN Port DVI Connector External USB Port

Status LEDs O Flashes green if USB port is actively sending data USB
ACTIVITY O WIRELESS COMM Flashes green if wireless is passing data ERROR Flashes amber if error is detected POWER Flashes green during power up then goes off

Wi Fi “dongle” Rockwell Collins p/n: 270-3376-010
Technology: Wireless-N Standards: n, a, 80211b, 802.11g Antennas: 2 Internal Set Up: None required

Cellular “dongle” Rockwell Collins p/n: 270-3376-020
Max Uplink Speed: Mbps Max Downlink Speed: Mbps Antenna: Internal Coverage: Domestic Only

IMS-3500 Anatomy

Setup IMS-3500: Connect Laptop (Windows XP)
Log into the PC (Windows). Click on Start>Control Panel>Network Connections.

Right Click on the Local Area Connection Icon. A dialog box appears. In the dialog box left click on Properties.

On the Local Area Connections Properties Page, scroll down to Internet Protocol (TCP/IP) Left click on Internet Protocol (TCP/IP) to highlight Left click on Properties button.

On the Internet Protocol (TCP/IP Properties page, click radio button Use the following IP: Set the IP Address of the connection to be: Set the subnet mask of the Connection to be: Make sure there are no entries in the Default Gateway. Click radio button Use the following DNS Server Addresses. Make sure the Preferred DNS server field is blank. Make sure the Alternate DNS server field is blank. Press OK button then press the CLOSE button.

Getting Access Point Configuration Information from a previously configured laptop. Access Wireless Profiles by going to Network Connections Click on Start>Control Panel>Network Connections Double-click Wireless Network Connection

Select Properties

Select Wireless Networks tab

Select the desired access point configuration (NotFunny2 in this example) Select Properties

Instructions for the setup of the IMS-3500 and AIM system

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Instructions for the setup of the IMS-3500 and AIM system

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