1. OpenWorld 2018 How to Create Chatbots with OMCe
Quick Bite: TRN6509
J. David Mills
Cloud Delivery Lead – PaaS Oracle University
October 24, 2018

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3. Intelligent Chatbots: Key Components
Unified cross-channel chat interface between bots & humans
Channel
Configurator
Dialog
Flow Execution
Custom
Components
in Dialog Flow AI
Engine
Declarative bot builder UI for bot flow
State machine that executes context driven workflows with scoped variables
Custom
SDK to consume backend API’s that satisfy human requests via the bot
Active machine learning algorithms that identify relationships and extract insights from unstructured data
Develop Intelligent Bots

4. Intent Classification Entity Extraction Dialog Execution
Channel Integration
Intent Classification
Entity Extraction
Dialog Execution
Channel Agnostic
Webhook
Security
Message Processing
Intent Modeling
Natural Language
Linguistic Modeling
Bot Model Training
Entity Parsing
Entity Resolution
Entity Type
Entity Value
BotML Dialog Flow
Dialog State
Built Component
Custom Component
The balance in your savings account is $
Integration
Component
Ent data
Required Entities:
Account Type
Entity Values
Checking Savings
Credit
NL Understanding
Intent Classification:
Balances
Intent Ranking
Confidence  98%
Alexa what’s my balance
For which account?
Savings
Develop Intelligent Bots

5. An Introduction to Intents in Intelligent Chatbots
Single meaning mapped from multiple possible inputs
Give it meaningful name
Add your own utterances
Import & export utterances
Train and test the intent
Stage 1 processing only as good as your utterances
Develop Intelligent Bots

6. Develop Intelligent Bots 1 - 6
See the requirements slide for a description of the steps
These settings will be used by Facebook.
Develop Intelligent Bots

7. Develop Intelligent Bots 1 - 7

8. Develop Intelligent Bots 1 - 8

9. Develop Intelligent Bots 1 - 9

10. An Introduction to Entities in Intelligent Chatbots
Define an
Entity list – value list (airport name)
Entity list - Value-list (airport code)
Entity list - Value-list (city)
Create an entity called Travel Destination
Create a derived destination (From) with the preceding word “From” which derives from Travel Destination
Create a derived destination (To) with the preceding word “To” which derives from Travel Destination
Develop Intelligent Bots

11. Entities Important variable in an intent
Helps add relevance to an intent
Built-in
DATE, TIME, NUMBER, DURATION etc.
Custom
Domain/use case specific
ToAccount, AccountType, PizzaSize
Develop Intelligent Bots

12. Built-in Entities Implicitly exist You must add to the intent
Only parsed for if added to entity
Entity can resolve to many values
Add multiple entities
Develop Intelligent Bots

13. Custom Entities You create Domain-specific entities Value List Derived
ToAccount, PizzaSize, SpendingCategory
Value List
Derived
Entity List
Develop Intelligent Bots

14. Dialog flow Manages conversation flow State and context
A conversation with a chatbot usually goes through a particular flow- and you might think of the conversation having different states or context. In chatbots you would typically have a dialog flow which defines what should happen next based on an input
State and context
What to do based on an input
Develop Intelligent Bots

15. Dialog Flow The model for the conversation flow Context Variables
Grouping of variables related to a unit of conversation
Variables
Data held across a context
State
The various “units of work” in a dialog
Currently defined in BotML
Visual flow tool is “work in progress”
A conversation with a chatbot usually goes through a particular flow- and you might think of the conversation having different states or context. In chatbots you would typically have a dialog flow which defines what should happen next based on an input
Develop Intelligent Bots

16. Dialog Flow Develop Intelligent Bots 1 - 16
Here we an a state called “intent” which gets the first input from the used and passes it to the intent engine, depending on how the intent engine resolved that input, dictates where it goes next. For example, the intent engine worked out this was a Balance intent and so processing should now continue from startBalances
Develop Intelligent Bots

17. System Components Interaction components Conditional components
Security
Utility components
When you want to chatbot to actually do something - such as call a back end service, within Intelligent Bots at least, you use something called components.
Intelligent Bots gives you a number of prebuilt components. So Text
Output
List
Intent
SetVariable
ResetVariable
Develop Intelligent Bots

18. Custom Components
Custom
Components
Add custom logic or add features you don't find in a current version
Add channel specific UI
Backend integration through custom components
REST APIs with particular “signature”
Communicate with MCS APIs
JavaScript
However you would typically develop your own custom components for things like making back end calls to APIs (for example, to actually get a bank balance)
And a custom component can also have a UI element to it – so if you want to present information to the user as some sort of card component, you could write that yourself
Custom Logic
Custom UI
Backend
Integration
Develop Intelligent Bots

19. System Settings in Intelligent Chatbots
General
General settings for bot processing
Training Model
Translation Service
Channel
Connecting bot to channel such as Facebook
Develop Intelligent Bots

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