1. Bundled Services: Foundational Programming
Program Quality and Innovation
August 15, 2017
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2. Objectives Today
To understand WHY we espouse the Bundled Services model
To understand the opportunity of expanding Financial Capability Services
To identify your first steps towards expansion!
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3. Funder Fantasy
Hundreds of clients Data driven Positive Impact Integrated services and financial products
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4. Client Fantasy
One stop shop Client centered and client led Strengths based Holistic Continuum of care
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5. IRC 2020 – Evidence Based Models
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6. Bundled Service Evidence
Five times more likely to achieve a major economic outcome - Annie E. Casey Foundation
Over 70 LISC sites administering this model
Over 100 Annie E. Casey Sites
12 IRC sites doing bundled services
4* IRC FOC Sites
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7. Financial Opportunity Centers (FOC) & Bundled Services
Workforce Development
Public Benefits Screening and Enrollment
Financial Education and Counseling/Coaching
Use common data system to track everything
Track long-term change in Net Income, Net Worth, Credit Score
Offered in community locations where clients feel comfortable

8. EE Theories of Change
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9. EE Theories of Change
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10. People in need of public assistance receive it.
EE Theories of Change
People in need of public assistance receive it.
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11. EE Theories of Change
Employable people have jobs that provide wages at or above regional minimum wage.
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12. People have basic financial capability.
EE Theories of Change
People have basic financial capability.
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13. Implementing Bundled Services at the IRC
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14. Bundled Services Workforce Development
Public Benefits Screening and Enrollment
Financial Education and Counseling/Coaching

15. Income Assets Income Exceeds Basic Needs Living Wage
Career Development
Income Exceeds Basic Needs
Living Wage
Savings
Assets
Discretionary
spending
Early Employment
Income Meets Basic Needs
Entry-level
Employment
Food
Rent
Utilities
Contextualized
ESL
Basic Financial Education
Ongoing
Financial Ed
Vocational
ESL
Small Business Development
-Will walk through this with help from animations
-3 bars at the bottom represent
Where we want clients to be: durably self-reliant, have clear pathways to upward economic mobility, savings and assets – secure in their financial present and future, contributing members of their communities ->thriving
Tax Preparation
Incentivized Savings
Loan Products

16. Financial Capability
Financial Education Financial Counseling Financial Coaching Financial Services

17. Financial Counseling and Coaching… You’re already doing it
CHPs at the IRC are not medical practitioners, and therefor are not able to provide medical care including helping to administer medication, measuring blood pressure etc.
CHPs at the IRC may be certified with an accredited institution if resources are available
A CHP program is an investment and a longer term view should be taken when planning to start this program
A CHP program focuses on many behavioral change areas that contribute to overall wellness of an individual and their family in the first from in their first 9 months of arrival and usually includes the following topics: Health, mental Health, Nutrition, Financial education, Reproductive health, Gender base violence awareness, alcohol and drugs abuse prevention, self-advocacy, positive parenting and lasts from 6-9 months long.

18. Financial Counseling and Coaching
Can enhance existing R&P MG/Early Employment capacity
Can generate high outcomes/clients from day 1; Serve those you are already serving
Highly attractive to funders, if packaged as aligning your work around the “Bundled Service, FOC model”
Typically privately funded, with no eligibility limits beyond low-income = allows you to offer service that remains relevant, useful, practical to clients long after they time-out of MG/Early Employment – aka long-term case management through a financial lens
Because you are bundling services, you can blend budgets, realize greater flexibility
Can be integrated into New Roots, Mental Health, Health, WPE
Can enhance longer-term EE programs, Career Dev and Microenterprise
We know it’s a crucial need
CHPs at the IRC are not medical practitioners, and therefor are not able to provide medical care including helping to administer medication, measuring blood pressure etc.
CHPs at the IRC may be certified with an accredited institution if resources are available
A CHP program is an investment and a longer term view should be taken when planning to start this program
A CHP program focuses on many behavioral change areas that contribute to overall wellness of an individual and their family in the first from in their first 9 months of arrival and usually includes the following topics: Health, mental Health, Nutrition, Financial education, Reproductive health, Gender base violence awareness, alcohol and drugs abuse prevention, self-advocacy, positive parenting and lasts from 6-9 months long.

19. Bundled Services - Staffing
Public Benefits Access = Case worker Workforce Development = Employment Specialist Financial Capability = Financial Coach Clients receive services from all three simultaneously.
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20. Integrating Financial Education and Counseling
The CHP program is an initiative that recruits and trains members of the refugee/asylee community to serve as Community Health Promoters (CHPs), who provide comprehensive, in-home, skills-based education directly to refugee women and their families. The Promoters use their experience as successfully resettled refugees and extensive training in health promotion topics to work with newly arrived refugee target clients and families from their own culture and provide education during the first year of their resettlement. The CHPs will serve not only as a source of knowledge within their communities, but will also provide social support for women and their families, and operate as cultural liaisons between the IRC, community service providers, and client communities.

21. Bundled Services Model - Funding
Generally blended funding Built upon IRC’s resettlement services Benefits Screening Workforce Development Requires us to fundraise for a financial coach
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22. Presenting Our Case
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23. Bundled Services - Data
Outcomes driven
Income
Net Worth
Credit Score
ETO provides platform to track all
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24. Financial Capability for New Americans

25. Financial Capability for New Americans

26. Resources
Building Financial Capability: A Planning Guide for Integrated Services
LISC website on Integrated Services
Center for Working Families How-To Guide
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27. ?
Questions