1. Quarterly Wholesale
Partner Pack
October 2018

2. Tariff Guides Tariff Details and Terms Unlimited Calls and Text
Tariff Details and Terms
Unlimited Calls and Text
UK Unlimited Calls Service Plan
Unlimited calls and texts are from within the UK, to UK mobile numbers, and to UK landlines starting 01/02/03 (excluding Jersey, Guernsey, and the Isle of Man). These plans are for normal person to person use from your phone.
At the moment, we‘ll decide that you’re breaking these terms if you text or call more than 300 different numbers in a month and/or 3,000 minutes or SMS in a month.
Remember, we’re free to decide that other types of use may also be breaking this term (please see Part 7 for further fair usage policy). If you do break this term, we’ll contact you and ask you to stop, and if you don’t then we may disconnect your SIM card from our network.
All other UK call charges which fall outside the scope of your unlimited calls and text bundle will be changed as per the below. For UK call charges not detailed below i.e. non-geographic call charges and international direct dial call charges please rate tables below.
User Limits
Service plan chosen under a leader and sharer construct (when shared data is chosen and paired with the unlimited calls and text add on) will be capped at 2500 users i.e. 1 Leader and 2499 sharers.
Service plan chosen under a single user construct will be capped at connections.
Barring Defaults
All connections activated on EE will have a full Roaming and International Call Bar at point of connection
(all connections = New, Ports & Migrations)
Data Caps will be removed when Data Roaming Bundles are applied

3. Bill Cap Eligible Tariffs
Tariff Guides
Single User Tariffs
Tariff name
Tariff Includes
RRP
Rental
EE Voice & Data 250MB
Unlimited calls and texts to UK mobile numbers, and to UK landlines starting 01/02/03
Excluding:
Jersey,
Guernsey,
and the
Isle of Man
£18.38
EE Voice & Data 1GB & 4GEE
£21.62
EE Voice & Data 2GB & 4GEE
£24.86
EE Voice & Data 4GB & 4GEE
£28.11
EE Voice & Data 16GB & 4GEE
£41.08
EE Voice & Data 32GB & 4GEE
£75.68
EE Voice & Data 64GB & 4GEE
£138.38
Handset Data
Out of bundle speeds are the same as in bundle speeds.
Bill Cap Eligible Tariffs

4. Tariff Guides Sharer Tariffs Sharer Tariff Additional Bundles
Sharer Tariffs
Tariff Table
Tariff name
RRP
Rental
EE Lead - Unlimited Voice & SMS
£15.68
EE Lead - PAYG
£2.70
EE Child - Unlimited Voice & SMS
EE Child - PAYG
Tariff name
RRP
Rental
EE Lead (PWR) - Unlimited Voice & SMS
£15.68
EE Lead (PWR) - PAYG
£2.70
EE Child (PWR) - Unlimited Voice & SMS
EE Child (PWR) - PAYG
Sharer Tariff Additional Bundles
Description Recurring
RRP
Rental
EE 20GB x 2 Shared Data
£302.70
EE 20GB x 3 Shared Data
£454.05
EE 20GB x 4 Shared Data
£605.40
EE 200GB x 2 Shared Data
£3,027.02
EE 200GB x 3 Shared Data
£4,540.53
EE 200GB x 4 Shared Data
£6,054.04
EE 200GB x 5 Shared Data
£7,567.55
EE 200GB x 6 Shared Data
£9,081.06
EE 200GB x 7 Shared Data
£10,594.57
EE 200GB x 8 Shared Data
£12,108.08
EE 200GB x 9 Shared Data
£13,621.59
EE 200GB x 10 Shared Data
£15,135.10
Additional services
Description Recurring
RRP
Rental
EE 20GB Shared Data
£151.35
EE 50GB Shared Data
£378.38
EE 100GB Shared Data
£756.76
EE 200GB Shared Data
£1,513.51
Shared Data
Select a data bundle for all users to access. Shared data bundles
are stackable without restriction.

5. Tariff Guides Additional Bundles
Additional Bundles
Additional Services (Voice Tariffs Only)
Tariff name
RRP
Rental
Mobile Iron Starter
£4.00
Mobile Iron Enterprise
£6.00
BES 12 Silver 4GEE
£7.00
BES 12 Gold 4GEE
£9.00
Security – Mobile Iron
The boosters are for enhanced security and are compatible with both
single user and shared data.
Mobile Iron Starter - On a hosted platform, with 4GEE data and basic security, allowing you to manage and secure your business devices. You can configure and WiFi, distribute applications and ensure password protection, with the ability to lock and wipe lost devices.
Mobile Iron Enterprise (cloud version only available) - hosted service or on premise, integrated with your IT systems or provided as a standalone service. Enterprise also has additional features for enhanced business mobility such as advanced application security, content security and access control features.
Mobile Iron privacy policy, available at
EE may withdraw or substitute the MDM platform at any time on provision of reasonable notice (where it is practicable to provide such notice).
For further terms and conditions for Mobile Iron please visit
Minimum connection period of 12 months for Mobile Iron or as per the customer’s agreement with EE.
Security – Blackberry
Additional terms applying to BlackBerry
Minimum connection period of 1 month for BES 12 products or as per the customer’s agreement with EE.

6. Tariff Guides International and Roaming Bundles
International and Roaming Bundles
Additional Services (Voice Tariffs Only) - 0% Rev Share on bundle spend
Tariff name
RRP
Rental
900 mins EU (zones 1&2)/USA/Canada
£54.00
200 mins EU (zones 1&2)/USA/Canada
£13.00
100 mins ROW IDD
£44.00
250 mins ROW IDD
£108.00
Roaming Voice Minute Bundles EU and ROW
Bundles are stackable without restriction. Once bundle(s) are utilised the end user will revert back to standard reseller charges. Bundles are decremented on a per second basis. This service plan add on is not compatible with the daily roaming voice pass.
EU roaming calls made using a ROW bundle will be charged at standard reseller rates and will not decrement the ROW bundle (and vice versa).
Extra Terms and Conditions for EU, USA & Canada IDD Minute Bundle
Bundles are for individual users only. Bundles are stackable without restriction. International Direct Dial must be provisioned on your account.
Inclusive countries include those in IDD zones 1,2 & 5. Usage outside of these zones will be charged at standard reseller IDD rates.
Number ranges not included as part of the inclusive minutes for the above bundle are: special numbers, premium numbers, paging numbers, personal numbers and satellite calls. Bundles are decremented on a per second basis.
Tariff name
RRP
Rental
100 ROW mins (monthly, single user)
£108.00
250 ROW mins (monthly single user)
£215.00
60 ROW mins daily (charged per day) **
£7.50
** Zero percent discount from RRP on this tariff option
Extra Terms and Conditions for ROW IDD Minute Bundle
Bundles are for individual users only. Bundles are stackable without restriction. International Direct Dial must be provisioned on your account.
Inclusive countries include those in IDD zones 3-7. Usage outside of these zones will be charged at standard reseller IDD rates.
Number ranges not included as part of the inclusive minutes for the above bundle are: special numbers, premium numbers, paging numbers, personal numbers and satellite calls. Bundles are decremented on a per second basis.

7. Tariff Guides International and Roaming Bundles
International and Roaming Bundles
Additional Services (Voice Tariffs Only) - 0% Rev Share on bundle spend
Tariff name
RRP
Rental
75mb ROW
£46.00
250mb ROW
£152.00
Business Data Traveller 100mb
£22.00
Business Data Traveller 250mb
£44.00
Flexible Daily Data USA (100mb) **
(charged per day in daily CDR)
£4.00
Flexible Daily Data ROW (100mb) **
£15.00
Roaming Data
Taking roaming data bundles will automatically mean opting out of the EU roaming regulations.
Mobile Data usage in the included countries (see below) up to the monthly data allowance.
Once a user exceeds a monthly data allowance threshold, the customer is automatically charged for the next data allowance threshold. Allowance is per user and cannot be shared across multiple connections. Connections with this tariff applied will be deemed to have opted out of the warning messages and roaming limits specified in Articles 14 and 15 of Regulation (EU) No531/2012. Minimum term for this product is 6 months. This tariff is not compatible with any other roaming bundles, promotion, offer or bespoke data pricing.
Usage in excess of 4GB within Included Countries will be charged at 10p per MB. For all other countries all usage will be charged at £2.50 per MB.
Data Caps will be removed when Data Roaming Bundles are applied
** Zero percent discount from RRP on this tariff option
Included Countries
Europe Zones 1 & 2 (incl. Norway, Switzerland, Gibraltar & the Channel Islands).
USA, Canada, China, Russia, India, South Africa, Singapore, Hong Kong, Malaysia, Thailand, Philippines, South Korea, UAE, Kuwait, Qatar, Saudi Arabia, Australia, New Zealand, Turkey and Israel, Japan, Brazil, Mexico, Indonesia, Argentina, Egypt and Caribbean (Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, British Virgin Islands, Caicos Islands, Cayman Islands, Dominica, Grenada, Haiti, Jamaica, Puerto Rico, St Kitts & Nevis, St. Lucia, St. Vincent, Trinidad & Tobago, Turks Islands & US Virgin Islands)

8. Tariff Guides International and Roaming Bundles Pay When Roaming (PWR)
International and Roaming Bundles
Pay When Roaming (PWR)
The Customer understands and agrees that by selecting Pay When Roaming (PWR) they will be opted out of the Roam Like At Home (RLAH) roaming regulation which allows customers to use their UK allowance or UK pricing in EE business zones 1 and 2 at no additional cost.
PWR is not compatible with any other roaming bundle, promotion, offer or any bespoke roaming pricing.
PWR is only available to be selected at customer level, rather than user level and this option must be applied to every user on an account.
Charges only apply on days that the Users access voice or SMS services whilst roaming. Charges do not apply when the User does not roam or if the User does not access voice or SMS services when roaming. No credit or refund will be given for any unused data in a Daily Bundle. A day begins at 00:00:00 hours and ends at 23:59:59 hours, using local time in the location in which the User first roams on that day.
Usage is only for calls to other mobiles and geographic landlines. Premium rate and 08/070 and equivalent services will be charged at EE’s standard rates.
Voice
Voice allowance (in respect to both making and receiving a call) in EE business zones 1 & 2 is defined as incoming calls, outgoing calls in country, back to the UK and calls to other countries in zones 1 & 2. The out of bundle rate for making a call is 10p a minute and for receiving a call is 5p a minute.
Voice allowance (in respect to both making and receiving a call) in the traveller zone is defined as incoming calls, outgoing calls in country and back to the UK only. The out of bundle rate for making a call is 40p a minute and for receiving a call is 20p a minute.
Calls which are not within the inclusive call types or incoming and outgoing calls in countries which are outside of the traveller zone are charged at the PWR standard rates which are listed on the next page.
SMS
Out of bundle rate in EE business zones 1 & 2 is 2p per SMS. Out of bundle rate in the traveller zone is 15p per SMS. Roamed SMS in any other country is charged at PWR standard rates.

9. Tariff Guides International and Roaming Bundles Pay When Roaming (PWR)
International and Roaming Bundles
Pay When Roaming (PWR)
Tariff name
RRP
Rental
Pay When roaming (PWR) - EE Bus Zones 1 & 2 (charged per day)
£2.86
Pay When roaming (PWR) - EE Traveller Zones (charged per day)
£10.71
Tariff name
EE Bus Zones 1 & 2
Traveller Zone
Voice
500 mins #
500 mins ~
SMS
500 SMS
Data
500MB
OOB
3.5p/Mb
10p/Mb
Notes
# Roamed calls in country/back to the UK/any other EU country and incoming calls.
~ Roamed calls in country/back to the UK and incoming calls.

10. Bill Cap Eligible Tariffs
Tariff Guides
Mobile Broadband Tariffs
Tariff Table
Tariff name
RRP
Rental
EE Data Only 250MB
£5.41
EE Data Only 1GB & 4GEE
£8.65
EE Data Only 2GB & 4GEE
£11.89
EE Data Only 4GB & 4GEE
£15.14
EE Data Only 16GB & 4GEE
£28.11
EE Data Only 32GB & 4GEE
£62.70
EE Data Only 64GB & 4GEE
£125.41
Mobile Broadband
MBB devices will be able to make voice calls.
Extra terms applying to mobile broadband plans
A 4G compatible device is also required and users must be within range of a 4G base station.
If the customer is upgrading to 4G from a 3G service plan, a new SIM card may be required to use 4G services. 4G is currently only available in select cities in the UK. Not all services offered by EE are compatible with 4G.
Bill Cap Eligible Tariffs

11. Tariff Guides Additional Bundles Roaming Compatibility Roaming voice
Additional Bundles
Roaming Compatibility
Roaming voice
30% roaming Voice
100 ROW mins (monthly, single user)
250 ROW mins (monthly single user)
60 ROW mins daily
20% roaming Voice discount ü û
Roaming data
20% roaming Voice discount
75mb ROW
250mb ROW
Business Data Traveller 100mb (monthly single user)
Business Data Traveller 250mb (monthly single user)
Flexible Daily Data USA (100mb)
Flexible Daily Data ROW (100mb) ü û
Roaming voice and data
20% IDD
20% NGN
20% Roaming Voice
20% Roaming Data
75mb ROW
250mb ROW
Business Data Traveller 100mb (monthly single user)
Business Data Traveller 250mb (monthly single user)
Flexible Daily Data USA (100mb)
Flexible Daily Data ROW (100mb)
Pay When Roaming (EU) ü û

12. Tariff Guides Call Charges UK OOB Call Rates
Call Charges
UK OOB Call Rates
Type
OOB Rate (RRP)
UK Data if no data bundle chosen
7.14p/MB
Answerphone retrieval (in UK)
Free
Video calling EE to EE
36.47p/per minute
Video calling EE to Other Networks
60.79p/per minute
Standard Photo Message (smaller than 50Kb)
16.51p/per message
Standard Photo Message (over 50Kb)*
Minimum call charge is 30 seconds with per second billing thereafter. Unlimited calls and text bundle cannot be added to this service plan.

13. Tariff Guides Call Charges EE UK OOB Data Rates Type OOB Rate (RRP)
Call Charges
EE UK OOB Data Rates
Type
OOB Rate (RRP)
Data if no data bundle chosen
7.14p/MB
250MB Handset data
2.5p/MB
Shared data (all sizes)
4GEE Mobile Broadband 2GB
4GEE Mobile Broadband 4GB
1GB 4G Handset data
4GEE Mobile Broadband 16GB
2GB 4G Handset data
4GEE Mobile Broadband 32GB
4GB 4G Handset data
4GEE Mobile Broadband 64GB
16GB 4G Handset data
32GB 4G Handset data
64GB 4G Handset data
FULL BES
10p/MB

14. Tariff Guides Call Charges UK Premium OOB Voice Rates
Call Charges
UK Premium OOB Voice Rates
Type
Access charge:
£ per min
Calls to charity helplines
Free
Calls to 0808, 0800, 0500 and 116
Calls to 084,087 and 118
£0.0420
Premium rate numbers (09)
£0.3670
International premium rate numbers (calls to premium rate services operating on international prefixes)
£1.2765
Type
OOB Rate (RRP)
calls to 055
£0.0851
calls to 056
£0.1702
calls to personal number services beg with 070 **
£0.6383
Satellite calls **
£4.8936
076 paging numbers **
up to £0.4255
calls to forwarding services **
up to £0.6383
** No discount applied to these call types

15. Receiving calls whilst abroad
Tariff Guides
Call Charges
Roaming Voice
zone
Zone Name
Receiving calls whilst abroad
Making calls to the country you're in or back to the UK (includes Answerphone)
Making calls to Zones 1-2
Making calls to Zones 2a
Making calls to Zones 3-7 1
Ireland and Channel Islands
£0.00
Decremented by UK allowance or charged at UK X-Net Rate
£0.065
£0.6500 2
EE Business Zone
£0.8500 2a
Andorra and Moldova
£0.008
£0.68 3
Other Europe
£0.5000
£0.7500
£1.750 4
Asia Pacific & South Africa 5
USA & Canada 6
Middle East
£1.1000 7
Rest of World
£1.2000
For making calls in Europe (zones 1,2 and 2a), there is a 30 second minimum call charge followed by per second billing in zones 1-2. For receiving calls, it’s per second billing from the start.
For making and receiving calls outside of this area there is a 60 second minimum call charge and per second billing thereafter.

16. Sending a text when abroad
Tariff Guides
Call Charges
Roaming SMS / MMS
zone
Zone Name
Sending a text when abroad
Under 50KB MMS
Above 50KB MMS 1
Ireland and Channel Islands
Decremented by UK allowance or charged at UK Domestic Rate
UK Domestic Rate 2
EE Business Zone 2a
Andorra and Moldova
£0.0243
£0.0419 3
Other Europe
£0.2500
£0.6000
£0.7500 4
Asia Pacific & South Africa
£0.3000
£1.0000
£1.5000 5
USA & Canada 6
Middle East 7
Rest of World

17. Tariff Guides Call Charges Roaming Data Data Roaming Caps
Call Charges
Roaming Data
zone
Zone Name
Rate 1
Ireland and Channel Islands
Decremented by UK allowance or charged at UK domestic Rate 2
EE Business Zone 2a
Andorra and Moldova
£0.042/MB 3
Other Europe
£5.50/MB 4
Asia Pacific & South Africa 5
USA & Canada 6
Middle East 7
Rest of World
Data Roaming Caps
Per bill cycle Europe rate (Zones 1-2) €50
Rest of the world rate (Zones 3-7) €42 ex VAT
Roaming services are subject to connection to foreign networks, over which EE has no control, and therefore the availability and quality of roaming services cannot be guaranteed. Charges incurred whilst roaming may be billed several months in arrears. The current data limits will cut off the customer’s data roaming session when they spend €50 in the EU or €42 (exc VAT) outside of the EU. If the customer activates roaming on all or part of its account the data cut off limits will apply unless the customer opts out.
If the customer has a device capable of sending text messages they may also opt out by contacting customer services when prompted by a relevant text message advising the customer how much data they have used. If the
customer does not have a device capable of sending text messages (for example a tablet), and therefore is unable to respond by text message to remove the relevant data cap, the customer agrees to opt out of the data limits by contacting EE prior to travelling or by purchasing an international add on bundle.

18. Tariff Guides Call Charges International direct dialling zone
Call Charges
International direct dialling
zone
Zone Name
Calling an international number from the UK (per min)
Send a text to an international number from the UK 1
Republic of Ireland
£0.12
£0.10 2
Europe 1
£0.17 3
Europe 2
£0.25 4
Asia Pacific
£0.30 5
USA & Canada 6
Middle East and South Africa
£0.45 7
Rest of World
£0.65

19. Tariff Guides Roaming Countries zone Zone Name Country 1
Roaming Countries
zone
Zone Name
Country 1
Ireland & Channel Islands
Guernsey, Ireland, Isle Of Man, Jersey. 2
Orange Business Zone
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Norway, Reunion Islands, Switzerland. 2a
Andorra and Moldova 3
Other Europe
Albania, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Israel, Macedonia, Serbia & Montenegro, Turkey, Ukraine. 4
Asia Pacific & South Africa
Australia, China, Hong Kong, Japan, Korea South, Malaysia, New Zealand, Singapore, Thailand, South Africa. 5
USA & Canada
Canada, USA. 6
Middle East
Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates. 7
Rest Of World
All Other Countries.

20. The Caribbean islands:
Tariff Guides
EE Traveller Zones – Pay When Roaming (PWR)
Traveller zone
Country EU
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland (inc Aland Isl.), France, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy (inc Vatican City), Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal (inc Azores & Madeira), Reunion Isl., Romania, Slovakia, Slovenia, Spain (inc Canary Islands, Ceuta and Melilla), Sweden, Switzerland.
TRAVELLER
Argentina, Australia, Brazil, Canada, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Mexico, New Zealand, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Thailand, Turkey, UAE, USA,
The Caribbean islands:
Anguilla, Antigua, & Barbuda, Aruba, Bahamas, Barbados, British Virgin Islands, Caicos Islands, Cayman Islands, Dominica, Grenada, Haiti, Jamaica, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Vincent, Trinidad & Tobago, Turks Islands, US Virgin Islands
ROW
Any other country

21. Tariff Guides International direct dialling Countries zone Zone Name
International direct dialling Countries
zone
Zone Name
Country 1
Republic of Ireland
Guernsey, Ireland, Isle Of Man, Jersey. 2
Europe 1
Andorra, Austria, Belgium, Canary Islands, Cyprus, Denmark, Finland (Inc Aland Islands), France, Germany, Gibraltar, Greece, Iceland, Italy (Inc Vatican City), Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal (Inc Azores And Madeira), San Marino, Spain (Inc Canary Islands, Cueta and Melilla), Sweden, Switzerland. 3
Europe 2
Albania, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Georgia, Hungary, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine. 4
Asia Pacific
Australia, China, Hong Kong, Japan, Korea South, Malaysia, New Zealand, Singapore, Thailand. 5
USA & Canada
Canada, USA. 6
Middle East and South Africa
Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, South Africa, United Arab Emirates. 7
Rest of World
All Other Countries.

22. Tariff Guides WiFi Calling WiFi Calling terms
WiFi Calling
WiFi Calling terms
With Wi-Fi Calling, users with a compatible device can make and receive calls and send and receive SMS in the UK over compatible Wi-Fi networks, as if they were connected to the EE mobile network.
All calls made or texts sent using WiFi Calling will be charged as per the EE Service Plan set out in the customer’s agreement with EE or in this document. Calls and SMS will appear as normal in the Customer’s itemised bill.
EE firmware must be installed on a compatible device for Wi-Fi Calling to be enabled. Devices originally purchased from other operators and some indirect resellers (even where the device is listed as WiFi Calling compatible) may not work with EE’s WiFi Calling solution.
Eligible customers will have the WiFi Calling add-on automatically applied, or can request WiFi Calling be added at no additional cost. Customers can remove the add-on from individual connections at any time by contacting EE on 158.
Requirements
To be eligible for WiFi Calling the customer must have a compatible EE device with up-to-date software, a 4GEE data bundle, and a voice service plan.
Users will see a WiFi Calling icon on the phone when WiFi Calling is ready to use. WiFi Calling will then work when users are connected to a suitable WiFi network. The Wi-Fi connection process and behaviour of Wi-Fi Calling will depend on the device. Some devices may only use WiFi Calling if you have no signal at all on the EE mobile network. The Customer should check the specifications of its devices. The Customer shall ensure its users are Sharer Fee using any WiFi network in line with its terms and conditions. Users may be charged by the WiFi provider for access to the WiFi network.
Restrictions
EE cannot accept any responsibility for the quality, security, availability, internet connection or coverage of WiFi networks and any calls made or received over them.
EE cannot guarantee that all services will behave in exactly the same way when a User is connected to Wi-Fi Calling as they do on the mobile network. A Wi-Fi call requires approximately 50Kbps of bandwidth, but a minimum internet speed of 2Mbps is recommended.
EE cannot recommend Wi-Fi Calling as a solution for large offices and any such use shall be at the customer’s sole risk and responsibility to configure and support the network, bandwidth, quality, handover between multiple access points and firewall configuration. EE cannot accept any responsibility for any impact to networks over which Wi-Fi Calling is permitted.
WiFi Calling is not permitted whilst roaming.
If a user leaves the WiFi network during a WiFi call the call may stop and the user will have to redial when coverage becomes available (either on the Network or back over WiFi) to continue the call. If a user makes a call over the Network and loses coverage, the users must connect to Wi-Fi Calling before redialling. For the purposes of EE’s statistics these do not count as dropped calls.
Emergency Services: When using WiFi Calling users will be able to call the emergency services (on 999) but they will not be able to identify a user’s location. Users should therefore keep a fixed line phone to use for calls to emergency services and use WiFi Calling only as an absolute last resort.