1. Inter-Service Postal Training Activity
Process Domestic Mail Requiring
Special Services
February 2018

2. TLO – Process Domestic Mail Requiring Special Services
LESSON OUTCOME:
Students will process domestic mail requiring special services IAW USPS and DOD directives/guidance.
TERMINAL LEARNING OBJECTIVE:
Action: Process Domestic Mail Requiring Special Services
Condition: In a classroom environment; given access to the following material below and awareness of the Operational Environment (OE) variables and actors. :
1. RSS CPU, Keyboard, Wand, Receipt Printer, Clerk Display Monitor, Postage Validation Imprinter (PVI)
2. Student Handout
3. PS Label 11-B (Priority Mail Express Post Office to Addressee Service)
4. PS Label 11-B, Express Mail Post Office to Addressee Service
PS Label 200 (Registered Mail Sticker)
PS Form 2976 (Customs Declaration)
PS Form 2976-A (Customs Declaration/Dispatch Note)
PS Form 3800 (Receipt for Certified Mail)
PS Form 3811 (Domestic Return Receipt)
PS Form 3813 (Domestic Insured Mail Receipt, $500 and under)
PS Form 3813-P (Domestic Insured Mail Receipt, Over $500)
PS Form 3817 (Certificate of Mailing)
TERMINAL LEARNING OBJECTIVE CONT’D:
Standard: Process domestic mail requiring special services by using the correct forms and endorsements, access the correct amount of postage and fees, determine if mail is mailable, determine if special services are available, and verify the customer is authorized to use the Military Post Office (MPO) in order to achieve a minimum of 80% on performance-based test.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.

3. Operational Variables (OE)

4. Familiarization of RSS System

5. Accepting Stamp Stock from COPE
Login to RSS
Clerk Start of Day
Memo View
Stock Levels
Transfers Exist
Stock Transfers
Transfer
After PS 17 prints, sign copies

6. Accepting MO from COPE Stock transfers – MOCLERK09 – select
Starting SN XXXXXXXXXXX – Count 100 – Accept
Money Order – Please confirm the contents of the money order transfer – Add
Scan/Enter starting MO SN – green check
Quantity – 100 – green check
Accept – Please Wait...
After PS 17’s prints, staple to page

7. Selling Money Order Select Sell MO Enter amount of MO – ENTER
Select Take Payment
Select Cash
Key in cash amount – ENTER
Change – Ok
Insert money order into printer
Verify printing – Yes

8. Cashing Money Order Money Order/Services - More Select Cashing USPS MO
Enter Money Order amount – Green Check
Check ID – Ok
Reading Money Order – Insert upside down so the printer can read the SN and remove when done.
Take Payment – Cash
Enter Cash amount – Green Check
Insert MO to endorse
Verify endorsement - Yes

9. Void Money Order Money Order/Services – More
Void Money Order – Insert MO upside down into printer as if endorsing
Action – Void/Refund
No witness available
Stamp as Void – Please stamp “Spoiled” on the Money Order to be replaced
Pay Customer
Cash – Type in amount – Green Check

10. PE X Situation 1

11. Process Eagle Cash Card Transactions
Clerk compares name printed on the back of the EC card against ID card
Clerk inserts Customers EC card into EC POS Terminal
Clerk enters amount of sale total into the EC POS Terminal
Clerk verifies the amount entered
Clerk rotates EC POS and asks customer to confirm sale amount on the EC POS terminal by entering their 4 digit PIN number
POS: Clerk selects “End of Visit” on POS screen, keys in the amount debited from ECC, and then selects “Military Payment Card”

12. Insured Mail Available for all classes of mail
Provides up to $5,000 indemnity coverage
No record of insured mail kept at office of mailing

13. Categories of Insured Mail
Insured Mail $500 and under
For articles valued $500 or less
(Insurance without a signature)
Insured Mail Over $500
For articles valued $ up to $5,000.00
(Insurance with a signature)

14. This portion is attached to the article.
Completing PS Form 3813
This portion is attached to the article.
This portion is given to the customer.
18.25 2
3.05 3 4
21.30
150.00 1

15. Placement of $500.00 and Under Insured Label
MSG Terry North
117 Finance CO
CMR 430, Box 15
APO AE
PVI
PRIORITY MAIL
Marie Boyd
1315 Davis Avenue
Tallahassee, FL

16. This portion is attached to the article.
Completing PS Form 3813-P
This portion is attached to the article.
This portion is given to the customer. 2 3 5 6 7
550.00 1 4
18.25
5.10
2.55
30.65
4.75 9 8

17. Placement of Over $500 Insured Label
MSG Terry North
117 Finance CO
CMR 430, Box 15
APO AE
PVI
10.25
PRIORITY MAIL
Marie Boyd
1315 Davis Avenue
Tallahassee, FL

18. On Learning
How much indemnity coverage does insured mail provide for lost, rifled, or damaged articles?
What form is used to process articles being insured for $500 and under?

19. PE X Situation 2-3

20. Certified Mail
Available only for Domestic mail sent at First-Class or Priority rate
Does not offer insurance coverage
Can be combined with other special services
Fee is collected in addition to postage

21. Completing PS Form 3800
This portion is attached to the article.
This portion is given to the customer.
7.75
3.10
10.85 2 3 4 1

22. Placement of Certified Mail Endorsement
MSG Terry North
117 Finance CO
CMR 430, Box 15
APO AE
PVI
10.85
PRIORITY MAIL
Kathy Lyons
18 Madison Avenue Philadelphia, PA

23. On Learning What does Certified mail provide for customers?
What postal form must a clerk prepare when certified mail is presented at the post office?
Certified mail is available to be sent only for Domestic mail. At which class and rate can it be sent?

24. PS Form Return Receipt
Gives notice of delivery back to the sender
No record is maintained at office of mailing
Available only in conjunction with:
Registered
Insured ($500 and over)
Certified
Express

25. Fees and Services Mailer pays Return Receipt fee in addition
to postage and any other fees
Can be requested at time of mailing and after the date of mailing
Time service is requested affects amount of fee collected

26. Completing PS Form 3811 FRONT 4 BACK 1 3 2
SSG Mary Strong HQ, 40 ENGR GP Unit 23803, Box 55 APO AE
FRONT 4
Ann Christian
123, 46th Street
Indianapolis, IN 1
BACK 3 2 X
VB US

27. Placement of Return Receipt
SSG Mary Strong HQ, 40 ENGR GP Unit 23803, Box 55 APO AE
PVI
19.90
APDS not required for Insured mail
PRIORITY MAIL
Return Receipt
Requested
Tom Goodson
123, 46th Street
Indianapolis, IN
Ann Christian
123, 46th Street
Indianapolis, IN
Classroom purpose place on back of article X
VH US

28. Void Personal Check Turn To Page 15 In Student Handout
Instructor Will Guide Through Procedure

29. On Learning
Where must the clerk place the “Return Receipt Requested” endorsement on a package or letter?
What does the Return Receipt service provide for the mailer?

30. PE X Situation 4

31. Certificate of Mailing
Provides written evidence of mailing only
Does not provide insurance coverage
Must be completed by the mailer
Fee is included as a separate transaction on PS Form 3817

32. Cancel only if stamps are used.
Completing PS Form 3817
Certificate of Mailing
This Certificate of Mailing provides evidence that mail has been presented to USPS for Mailing.
This form may be used for domestic and international mail. -
From:
_________________________________________
__________________________________________
To:
___________________________________________
PS Form 3817, April 2007 PSN
To pay fee, affix stamps or meter postage here.
SPC Paul Anderson
562 TC Unit 22471, Box 11
APO AE 1
$1.30 3
Ms. Mary Johnson 2
126 E. Garci Street
Madison, WI
Cancel only if stamps are used.

33. On Learning What type of service does Certificate of Mailing provide?
How are the transactions for the postage and fees calculated?

34. PE X Situation 5-8

35. Registered Mail Most secure service available.
Registered mail with or without value
Used for mailing classified up to SECRET material
Clerk must have a Secret Security Clearance to handle Official Registered Mail
Not available with Express mail service

36. Acceptance Requirements
Must be mailed at the First-Class or Priority mail rate ONLY
Must be completely sealed on all sides of the article

37. Self-Sealing Envelope with Paper Tape

38. APDS is placed along all
APDS on Box Articles
APDS is placed along all
edges of the tape on the parcel.

39. Placement of APDS Using Registered Mail Service
Tom Goodson
123, 46th Street
Indianapolis, IN X
RB US

40. PS Form 3806 Receipt for Registered Mail
Customer completes customer portion.
Clerk verifies customer information then completes required portion.
Original goes to the customer.
Duplicate kept for office records.

41. Completing PS Form 3806 4 5 1 6 2 3 Student’s Signature
RB US 4
.87 5
13.95 X
14.82 1 6
Student’s Signature
398.00
LT Alan Duggins PSC Unit 22438, Box APO AE 2
Ms. Sally Thomas W. Lane Drive Jersey City, NJ 3

42. Placement of Label 200 FIRST CLASS
$5.00
LT Alan Duggins PSC Unit 22438, Box APO AE
Ms. Sally Thomas W. Lane Drive Jersey City, NJ
$.37
$5.00
$2.00
FIRST CLASS
Place Label 200 above delivery address and to the right of the return address.

43. Postmarking and Canceling
Cancel postage stamps with APDS
Apply APDS on address side of article wrapper
Apply APDS at all intersecting
seams
DO NOT USE a cancelling bar on Registered Mail

44. ON LEARNING What is the most secure means of mailing an item?
What is the stipulation for self-sealing envelopes with registered mail?
How is the fee to register an article determined?

45. Restricted Delivery
Permits mailer to direct delivery only to the addressee or addressee’s authorized agent.
Addressee’s agent must be authorized in writing to receive mail.
CANNOT be addressed to:
Company
Corporation
Firm

46. Restricted Delivery Can only be obtained with:
Registered
Certified
If insured for more than $200
Fee is paid in addition to postage and any other fees.
Service does not require a form.

47. Placement of Restricted Delivery Endorsement
MSG Terry North
117 Finance CO
CMR 430, Box 15
APO AE
PVI
9.37
RESTRICTED DELIVERY
FIRST CLASS
Randy Thomas
4557-C Parker Lane
Columbia, SC

48. On Learning What is Restricted Delivery?
What are the ONLY services that can be requested with Restricted Delivery?
Where is the Restricted Delivery
endorsement placed on mail?

49. PE X Situation

50. Customs Declaration
Two forms – PS Form 2976, Customs Declaration CN 22 and PS Form 2976-A, Customs Declaration and Dispatch Note CP 72
For all mail containing merchandise addressed for delivery within the Customs Territory of the United States (CTUS).
Not required for official mail.
Lists and describes the entire contents of the article.

51. Procedures When Concealing Items
To conceal the nature of the contents or when value exceeds $400:
Enclose completed 2976-A inside package.
Affix upper portion of 2976 to article.
Discard lower portion.
MPO retains post office copy for their files.
Mailer is solely responsible for complying with laws and regulations.

52. Completing PS Form 2976-A (Upper Portion)
White
John B.
White John B 2
72nd SIG BN
Unit 31121, Box 10
APO AE
32 50
72nd SIG BN Unit 31121, Box 10
Wright
LaTonya
APO AE 1
168 Howe Street
Wright
LaTonya
48915
Lansing MI
168 Howe Street
48915
Lansing MI

53. Completing Customs Declaration (Lower Portion)1 2 3 4 $ $ $
Sony radio – made in USA
Cassette tapes
Pair of headphones 20 21 6 8 9 5 X X 7
14 8 $
11-12 10 14 13
John B. White

54. Completing PS Form 2976 1 2 5 3 4 John B. White 14NOV10
This portion is kept at the Post Office.
This portion is attached to the article.
SPC John B. White 1
72 SIG BN X
Unit 31121, Box 10
Leather Boots $145
APO AE 09164
Men’s Silk Tie $150 5 2 3
Ms. Mary R. Wright 4
168 Howe Street
Lansing, MI
John B. White 14NOV10

55. Placement of PS Form 2976 PRIORITY SPC John B. White 72nd SIG BN
Unit 31121, Box 10
APO AE
PVI
PRIORITY x
shirt
shoes pr
Johnny Smith Dec 11
Ms. Mary R. Wright
168 Howe Street
Lansing, MI

56. Bona Fide Gifts Duty-free, unsolicited gift.
Gift does not exceed $100 (U.S.) and $200 (Guam, American Samoa & Virgin Islands) in value.
Each article or parcel has a customs declaration form attached.
“Unsolicited Gifts” is clearly marked on each parcel.

57. Bona Fide Gifts (Cont.)
Parcels valued more than $100 are entitled to free entry and must be endorsed correctly.
Contains individually wrapped and addressed gifts. Endorsement Example: “Three Bona Fide Gifts Each Not Exceeding $100 in Value”.
A parcel that contains more than one package for a single person.
Endorsement Example: “No One Individual Receiving Gifts Exceeding $100 in Value”.

58. Exemptions From Customs Duty
Personal and Household Effects
Personnel under government orders
Place orders inside envelope (PS Form 2976-E)
or inside the parcel.
Endorse “Returned Personal Effects-Orders
Enclosed, Unsolicited Gift, and American
Goods Returned.”
Complete and attach customs declaration form.

59. Exemptions From Customs Duty (Cont.)
U.S. Merchandise
Articles grown, produced, or manufactured
in the U.S. with no increase in value or improvement in condition.
Complete and attach customs declaration form
Endorse customs declaration: “American Goods Returned.”

60. On Learning What are the two customs declaration forms?
What should be endorsed on a parcel containing individually wrapped and addressed gifts valued at more than $100?
When can personal household effects or personnel stationed outside the CTUS be exempt from customs duty?

61. Clerks Close-Out Procedures For The Day
Refer to student handout page 17, Closeout Procedures

62. PE X Situation 12

63. TLO – Process Domestic Mail Requiring Special Services
LESSON OUTCOME:
Students will process domestic mail requiring special services IAW USPS and DOD directives/guidance.
TERMINAL LEARNING OBJECTIVE:
Action: Process Domestic Mail Requiring Special Services
Condition: In a classroom environment; given access to the following material below and awareness of the Operational Environment (OE) variables and actors. :
1. RSS CPU, Keyboard, Wand, Receipt Printer, Clerk Display Monitor, Postage Validation Imprinter (PVI)
2. Student Handout
3. PS Label 11-B (Priority Mail Express Post Office to Addressee Service)
4. PS Label 11-B, Express Mail Post Office to Addressee Service
PS Label 200 (Registered Mail Sticker)
PS Form 2976 (Customs Declaration)
PS Form 2976-A (Customs Declaration/Dispatch Note)
PS Form 3800 (Receipt for Certified Mail)
PS Form 3811 (Domestic Return Receipt)
PS Form 3813 (Domestic Insured Mail Receipt, $500 and under)
PS Form 3813-P (Domestic Insured Mail Receipt, Over $500)
PS Form 3817 (Certificate of Mailing)
TERMINAL LEARNING OBJECTIVE CONT’D:
Standard: Process domestic mail requiring special services by using the correct forms and endorsements, access the correct amount of postage and fees, determine if mail is mailable, determine if special services are available, and verify the customer is authorized to use the Military Post Office (MPO) in order to achieve a minimum of 80% on performance-based test.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.

64. QUESTIONS