1. Close Call System Enhancement Briefing Notes
Close Call Co-Ordinators / Super Users / Responsible Managers

2. Overview of the enhancements to our Close Call System
Close Call System Enhancement Briefing Notes
Overview of the enhancements to our Close Call System
- Network Rail are delivering enhancements to our existing Close Call System to improve users’ experience of the Close Call System.
- Strategy for new Industry-wide Close Call System still in development stages
- Enhancements to Close Call System go live from Monday 4th December 2017
- Briefing packs including Users Guide and Video Clips are available on Safety Central portlet

3. Overview of key improvements
Close Call System Enhancement Briefing Notes
Overview of key improvements
- Facility for responsible managers to accept/reject Close Calls when allocated to them
- Online Smart Form allowing users without mobile devices to report Close Calls (This requires registering for the Close Call System due to security)
- Images attached to Close Calls will be viewable instantly from the system
- New function to enable responsible managers to provide progression updates to reporters on Close Calls
- Mandatory feedback to reporters who have provided mobile/SMS number and/or address when reporting their Close Call

4. Overview of key improvements
Close Call System Enhancement Briefing Notes
Overview of key improvements
- Close Call prompt reminder to Responsible Managers for Close Calls not viewed/actioned after 28 days.
- Ability for users to view work log/communication log of Close Call as part of audit trial.
- Improved internet security to protect Close Call System – new url link will take users into the Close Call System (
- New layer of Close-out check to carry out checks on Close Calls to ensure feedback are provided prior to closure.

5. Close Call Process overview
Close Call System Enhancement Briefing Notes
Close Call Process overview
1. Reporters
New Close Call reported
Close Call feedback checked and verified – feedback sent back to reporters
2. Close Call team
This is representation of the process within the enhancement of Close Call System. This is designed to drive improvements to feedback provided to reporters
4. Close-out Check
Close Call allocated to Responsible Managers
3. Responsible Managers
Close Call resolved and risk removed/mitigated - feedback provided

6. Safety Central materials to support Responsible Managers
Close Call System Enhancement Briefing Notes
Safety Central materials to support Responsible Managers
- Revised user guides have been broken down into sections dedicated to each function of the Close Call System (Reporters, Responsible Managers & Close-out checker)
- New video clips guides users through each functions
- One page guides outlining roles for Responsible Manager and Close-out Check
- Link to video/Audio recording of WebEx/Lync call briefing
- Name & Contacts for Routes / Function Close Call Super Users/Coordinators

7. Close Call System Enhancement Briefing Notes
Discussion Points
How will the enhancements help us with our roles within the Close Call Process?
How will the new accept / reject function aid Responsible Managers with their tasks dealing with Close Calls allocated to them?
With only 42% Close Calls closed out with feedback – how will this new Close-out check process support providing feedbacks to reporters who request for them?
With the images now being available when reviewing Close Calls – will this support with the tools required to review and remove risks highlighted by our reporters quicker?