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COMMERCIAL AIRLINE RESERVATION SYSTEM
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In the field of aviation Industry, technology has become a key enabler to create the best in class experience. Passengers expect to be in control and receive flexible and personalised services. And on other end, airline industry wants to increase efficiency through extreme automation. Emerging technologies offer game changing opportunities to be a leader in the aviation sector. AIRLINE INDUSTRY
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CHALLENGES 50% 30% 20% MAXIMIZE REVENUE COST PASSENGER EXPERIENCE
Current reservations system has limitations in maximizing revenue for airlines. Today good percentage of revenue is from efficient inventory management and additional services. COST 30% For an airline to operate, there is high dependency on reservation product cost , infrastructure cost, manpower, monitoring and agent commissions.. PASSENGER EXPERIENCE 20% Passenger experience is very key in travel industry. CHALLENGES
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SOLUTION R A T L E Technology Reservation System Customer Experience
Maximize the use of technology R A T Reservation System Customer Experience Reservation system which can give revenue based on multiple channels and services. Provide best Customer Experience Analytics L Efficient Analytical tool to perform analysis E LOYALTY Efficient loyalty programme to value the customer to enhance the relationship SOLUTION
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PRODUCTS R L E E E A Passenger Sales System Loyalty System Web Mobile
Based on the challenges airline field is facing today, TECHwings with high expertise in airline industry has come up with a suite of products with a vision to change the way digital technology solutions are delivered to travel industry. A complete airline commercial management system which caters to today’s and future airline industry needs, using emerging technologies. Passenger Sales System R Reservation and Channels Loyalty System L Reservation Inventory Management Fares Management Departure Control System Reports and Analysis Customer Loyalty Management Ancillary Products & Vendor Management Channel Management Long Term Value model loyalty programme. Web E Inbuilt Business Intelligence Reporting Mobile E Mobile application Departure Control System E Check in and Boarding Analytics A Inbuilt Business Intelligence Reporting PRODUCTS
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TECHwings advantage over Competitor
50% MAXIMIZE REVENUE Current reservations system has limitations in maximizing revenue for airlines. Today good percentage of revenue is from efficient inventory management and additional services. Competitor TECHwings advantage over Competitor Inabilities and inefficiencies to arrive at best and lowest price Inbuilt analytics, and manual fare adjuster based on revenue forecast to arrive the lowest price compared to competitor. Limitation on additional services (Seat, baggage etc) revenues at instance and inventory level. Additional services can be provisioned at each inventory (RBD) of each instance. Unavailability of additional services like Cab, Accommodation and Shopping in a single PNR. System has the provision of additional services while booking, which will be additional revenue to the airlines.. Limitation to manual inventory management to maximize the revenue. Auto generated revenue maximizer based on seat factor, no of days to fly, market lowest fare etc.
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TECHwings advantage over Competitor
COST 30% For an airline to operate, there is high dependency on reservation product cost , infrastructure cost, manpower, monitoring and agent commissions. Competitor TECHwings advantage over Competitor Higher transaction , implementation and maintenance cost of reservation. 30-45% reduction on overall costs. Pay only for infrastructure used using cloud technology. Enhancement and customization cost especially on legacy systems. Micro service architecture will reduce the cost of customization and enhancements. . Increased capex & maintenance cost due to high infrastructure cost. Capex moved to Opex and better scalability using advanced cloud solutions. Integration cost with third party application Plug in architecture to integrate on stop shop for all airline needs
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TECHwings advantage over Competitor
20% PASSENGER EXPERIENCE Passenger experience is very key in travel industry. Competitor TECHwings advantage over Competitor Limitation in loyalty modules Advanced and long term value model loyalty programme. Limitation in choosing the fares Buy and check offer features helping the passenger to get discounts or mention their own fare. . Limitation in additional services. Single window for passengers to have all the services during a travel. Limitation in giving different fares based on distance or time taken Fares can be attached to an inventory for each instance using enhanced business rules.
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CUSTOMER BRAIN First Factor Second Factor COST CONVINIENCE
Third Factor Fourth Factor SERVICES RELIABILITY CUSTOMER BRAIN
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MAJOR COMPETITORS 5 4 3 4 5 Navitaire -> 100+ Customers
Radixx (Radixx) -> 60+ Customers 3 ITI (Zenith) -> 40+ customers 4 Accel Aero (ISA) -> 5+ Customers 5 iFly (IBS) -> 15+ customers MAJOR COMPETITORS
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Automated Disruption management – for better decision making
Real-time inventory analytics – for better fare decision Buy & Check Offer feature – to enhance passenger experience Automated Fare Pricing to maximize the Revenue Multi Currency fares for each Inventory Integrated DCS, Loyalty, Mobile app, Web Portal Enhanced ancillary capabilities 100 % configurable inventory (RBD) Automated Group Booking Multiple nesting capability DIFFERENTIATOR
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COMAPARE a r Features Majority Competitor Few Competitor TECHwings
Inbuilt Revenue Management Capability r a Multiple RBD Nesting Auto fare adjuster RBD Level inventory allocation Compare with Lowest fare Ancillary Capability Automatic Disruption Multi Currency Buy / Check Offer Multi Stop feature Distributed Service (Cab/Hotel etc) COMAPARE
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ARCHITECTURE
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Business Architecture
Each business functionality in independently structured and integrated. Micro service model architecture is used so as to customise with ease.
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Cloud Architecture Java enterprising application built using
spring framework and running on tomcat servers. Hibernate framework to make it independent of database. NoSQL (Redis) for caching. User Interface is created using ExtJs framework. Operated in Ubuntu O/S Uses PostgreSQL
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We are a team of people with a vision to change the way digital technology solutions are delivered to travel industry. TECHwings brings decades of airline and technology expertise together to create innovative digital solutions with a business focus. Our marquee product suite of airline commercial management system has powerful capabilities of inventory management & analytics, disruption management, multiple currencies, enhanced ancillaries, Departure Control System, Loyalty Programme, BI reporting along with other essential features, provisioned using cloud environment. TECHwings is head quartered in Chennai, India and has a development centre in Bengaluru, India. ABOUT US
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TEAM Thomas Harish Prajod Amrutesh Janees Ninan
Co-founder and Managing Director. Over 25 years experience in IT industry with Airline background. Thomas is a technology pioneer with deep experience in various domains and has worked with multiple clients. Have a successful track record in developing and delivering scalable and sustainable technology and process platform transformation strategies for multi-business segments with global footprint. Work experience spans across manufacturing (HAL, British Aerospace), airlines (British Airways), insurance and banking (Sunlife Insurance ANZ) domains. Harish Co-founder – Pioneer in Airline Industry with more than 30 plus years of experience. Ex-chief commercial officer of Spice J et, He has also served at British Airways, Airarabia and other leading airlines in a Sr position. He is currently the Commercial director Watwanya Airlines. He is well connected with Airline Industry. Prajod Co-founder – Pioneer in Airline Industry with more than 20 plus years of airline experience. He was Vice president of Kuonj Travel group and Marketing Manager Gulf Airways. He is currently the Managing Director of iBode Technologies. Amrutesh Share holder of TECHwings. He is also the Managing Director of NDR Group, one of the biggest warehousing providers. Janees Share holder and Chief Architect - Over 16 Years of experience in architecting. Skilled in extensible software design, meta-model driven automatic application construction, large scale ecommerce platform, scalable web architecture, cloud based solutions, semantic, model checking and mobility solutions. An MTech in Computer Science and Engineering from IIT Bombay. He is currently the CTO of Inginim. Ninan Investor - Telecom Pioneer with 24 years of deep experience in business development, network operations, network roll out, large-scale project management, marketing sales and customer engagements. Currently based in America, he has previously held the post of Managing Director & CEO of Visafone Communications Limited & CEO of Alcatel-Lucent Managed Solutions.
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Prior to developing the Commercial Airline Reservation System, TECHwings has developed 2 Airline related products (Revenue Planning and Scheduling Software) Etihad, Sri Lankan, Air Arabia, RAK Airways and Fly Dubai have been benefitted by using our revenue planning and scheduling solutions. ACCOMPLISHMENTS
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SCREEN SHOTS
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Inventory Management Efficient and an entirely different approach to manage the inventory for any flight instances. The screen is highly configurable and easy to manage fare with minimal effort. Features : Manage inventory of flights with stop in one go. Add RBD as when required Add or remove oversell or curtail . View the PNR booked in each RBD Increase or decrease fare in one click. Prioritise the RBD’s Close RBD’s any time. View the fare of each RBD including taxes and fees. Assign ancillaries (Meal, Seat, Special request) at Logical class. Assign discounts, offers, cancellation/modification/ Onhold rules on each RBD. View real time information at flight, logical class and RBD level – for better decision making Can view the sold, cancelled and onhold details for each RBD. Can view how many released and acquired in each RBD Can Roll forward on specific fields. Can view the baggage weight at any time. Can download the entire information to a PDF file. Can control the group booking numbers. Can view the disrupted seats booked.
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Disruption Management
Efficient and user friendly screen to manage the flight disruption. Provide the possible flight details to protect the passengers in one click Features : Display the disrupted OND with number of Adults, Child and Infants impacted. List all the possible flights where the passengers can be transferred. Transfer and protect PNR’s individually or bulk to the possible flights. Cancel the tickets Once action is taken, the information is automatically passed to call center for next level of action..
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Business Rules Apply Rules screen is a common rule screen used in taxes/fees, surcharges, cancellation/modification/Onhold, meals, seat and special requests Features : Can build rules for any origin and destination Any specific sales period Any specific Travel period Advanced booking Can exclude : Any channels Any Class (Cabin / Logical / RBD) Any day of operation Any origin and destination Passenger Number (Eligibility) Distance Passenger Type Fixed RBD’s Any specific sales date Any specific travel date Any specific sales time Any specific travel time
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Channels Efficient a, flexible and user friendly screen to manage Channels (GSA, Agents, Corporate, Call Centre, Sales Shop). Features Can set separate commission for different agents Can set separate cancellation / modification / Onhold rules for different agents Corporates can authorise agents to do the booking. System will show the credit limit and balance of each agents.
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WEB Portal Inbuilt web booking portal that can be customised for airlines. Features Facility to book tickets in multiple currencies. Can view two lowest fare classes during search. Can view the passenger discounts available for each flight. Can buy / check offers for each flights if available. Display calendar with the lowest fare.
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THANK YOU Keep in touch with us Address
TECHwings – Solutions for travel industry Address Head Office : #1, Sunderlal Nahata Avenue, 3rd Floor Kilpauk Garden Road, Kilpauk, Chennai India. Development Centre : TECHwings Software Solutions Pvt Ltd #532, 1st Cross, B Block, AECS Layout Kundhalahalli P.O, Bangalore – 37 We will be delighted to make a product demonstration at your most favourable time. Please feel free to contact us anytime you prefer. Please visit our site Also our DEMO booking portal THANK YOU Contact Info Sales: Telephone Landline : Mobile :
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