1. Government Travel Charge Card Transition to GSA SmartPay 3

2. SmartPay Program Background
Public Law (Travel and Transportation Reform Act of 1998) is the genesis/underlying legislation governing the Government Charge Card Program
Administered by GSA, through a Master Contract that includes purchase, fleet, and travel card programs
SmartPay 2 contract period-of-performance expires 29 November 2018
For DoD, governed by DoDI , Volume 4 (Government Travel Charge Card [GTCC] Regulations)
DoD GTCC Program
~ 1.8M individually billed account cardholders
~5K centrally billed accounts

3. Transition Overview
Current Government Travel Charge Card (GTCC) contract is transitioning to the new GSA SmartPay 3 contract on November 30, 2018
The current vendor, Citi, was also awarded the DoD SmartPay 3 task order
Cardholders will be mailed new cards (new account numbers and expiration dates) in August – October 2018
All SmartPay2 accounts must be reconciled and paid in-full within 30 days of receiving final billing statement
In most cases, new card numbers and expiration dates will be automatically uploaded into Defense Travel System
Additional information on DTS functionality will be provided this summer
*open accounts that are not suspended or cancelled; no more than 2 returned payments for insufficient funds within the last 12 months or 3 within the life of the SmartPay 2 account
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4. What is Changing with SmartPay 3?
ATM transaction fees: $4.50 per withdrawal
Account application and creditworthiness evaluations
Applicants can no longer allowed to opt-out of a credit worthiness evaluation
If applicant does not authorize Citi to obtain a credit score, an alternate assessment (DD Form 2883) must be provided
Salary Offset extended beyond close of master contract/task order
Citi permitted to enroll SP2 accounts through May 29, 2019
Citi permitted to collect payments until the debt is paid or account becomes uncollectable

5. Key Points for Cardholders
Update your mailing address in CitiManager by August 1
See How to Update Contact Information in CitiManager
When your new card arrives, immediately follow the instructions on the front sticker to verify receipt and set up a PIN
Use “silver” travel card until 11:59pm ET on November 29, and begin using the new “blue” SmartPay3 card for all official travel expenses including meals at 12:00am ET on November 30, 2018
Special instructions will be provided for those using DTS and traveling during the cutover

6. How to Prepare - Cardholders
Ensure your contact information is up to date in CitiManager and in DTS
Notify your Agency Program Coordinator (APC) of any long term TDY or PCS scheduled between July and November 2018, or travel during the cutover timeframe
Pay all undisputed outstanding balances immediately
Receipt verify your new card immediately upon delivery
Carry both cards with you if traveling over the cutover / Go-Live period

7. How to Prepare – CBA Specialists and CBA Account Managers
Update contact information in CitiManager
Ensure all CBA discrepancies are resolved
Zero out and close CBAs no longer needed
Monitor payments, process transfer transactions, resolve negative balances and pay applicable prompt payment fees

8. How to Prepare – Defense Travel Administrators
Remind travelers to update contact information in DTS profile
Partner with your organization’s APC(s) to ensure travelers understand important SP3 transition
Know/convey transition activities and timelines/actions specific to DTS
Additional information will be provided later this summer
Ensure travelers promptly file travel vouchers

9. Key Points for Agency Program Coordinators
All SmartPay2 accounts must be reconciled and paid in-full within 30 days of receiving final billing statement
Outdated or erroneous information in the Citi’s Electronic Access System (EAS) can have a significant impact on operations, SmartPay3 card deliveries, and make your job a lot harder
New card numbers and expiration dates will be automatically uploaded into Defense Travel System
Contact your Component Program Manager or your higher level APC with questions on the transition including card delivery schedule

10. Key Actions for APCs SmartPay 2 Clean Up
Aggressively resolve, track, and report both IBA and CBA delinquencies
Process credit balance refunds
Resolve any un-deposited refunds
Diligently run GTCC reports and take necessary actions
Remind cardholders to keep accounts in good standing
SmartPay 3 Preparation
Clean up current travel card hierarchy structures
Clean up/update APC and cardholder profiles
Communicate to cardholders about updating their contact information in CitiManager, the importance of receipt verifying immediately when their card arrives, and when to use the new card
Sign up for CitiManager alerts

11. SmartPay 3 Training for APCs
August 7-9, 2018: GSA SmartPay Training Forum, New Orleans, LA
September 2018: Citi is offering SmartPay 3 transition training (schedule will be posted in CLASS)
Daily Webinars (Citi’s online tool – CitiManager, Reporting, Intellilink)
Daily Classroom (2x per week, Washington, DC & Norfolk, VA)
Regional training

12. Frequently Asked Questions – Cardholders
What should I do if I am on long term TDY or in the middle of a PCS when my new card is mailed?
Notify your APC about your travel plans as soon as possible. APCs may be able to assist with getting your new card mailed prior to the start of travel. You can also elect to have your card mailed to an alternate mailing address or if you set up a forwarding mailing address with your post office, your new card will be sent to your forwarding address.
Can I make payments to both my SP2 and SP3 IBA via DTS during the cutover?
New card numbers and expiration dates will be uploaded automatically in DTS. Citi will apply payment to the SP2 account balance first and any remainder will be applied to the SP3 account balance.
Additional FAQs are available at

13. Frequently Asked Questions – APCs
When and how will cards be distributed?
New cards will be mailed in six waves starting in late August and continuing through the end of October, with overseas cards and CBAs being mailed first. Contact your Component Program Manager for a distribution schedule.
I need to submit a GSA SmartPay 2 new card application, what should I do?
GSA SmartPay 2 applications may be submitted through the established Component process (either online or paper) through November 16, Citi will stop accepting new SmartPay 2 applications at midnight on November 16, 2018, and will only make exceptions in rare cases during the period of November 17th to November 29th. If you have a new applicant traveling prior to November 30 and you believe it should be considered a rare exception, submit the application through the HL3 APC for Services and HL4 APC for Independent Agencies.
Additional FAQs are available at

14. Resources Information for Cardholders:
Information for Agency Program Coordinators:
Outreach Materials:
CitiManager:
Contact your APC for your organization-specific resources